Shows / Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Roger Williams, Marigold
Send us Fan Mail With years of customer loyalty experience, the team at Marigold (formerly Cheetah Digital) has a strong pulse on the current customer loyalty…
- Leaders in Customer Loyalty, Powered by Loyalty360
Exceeding Travelers’ Expectations: A Q&A with Best Western Hotels on Leadership, Customer Loyalty, and Brand Partnerships
Send us Fan Mail For over 75 years, Best Western Hotels has inspired guests to travel through unique experiences and comfortable stays. The company’s success…
- Leaders in Customer Loyalty, Powered by Loyalty360
Celebrating Women Who Travel: A Q&A with Hilton’s Jenn Chick about National Woman Road Warrior Day and How an Innovative Loyalty Program Enhances the Stay
Send us Fan Mail Hilton, founded in 1919 by visionary Conrad Hilton, is an iconic brand recognized worldwide. From its humble beginnings in Cisco, TX, the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Turning Left or Right: A Q&A with Parkland on Creating Customer Loyalty in the Retail Fuel Space
Send us Fan Mail Parkland traces its beginning back to a single retail location established in the 1970s in rural Alberta, Canada. For the next four and a half…
- Leaders in Customer Loyalty, Powered by Loyalty360
Changing the Direction of Banking: A Q&A with LendingClub® on Personalization and Delivering Customer-Centric Benefits
Send us Fan Mail LendingClub® was founded in two unlikely ways. First, it began during the Great Recession of 2007, when banks were not issuing loans because…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Kim Welther, Baesman
Send us Fan Mail Loyalty360's Mark Johnson interviews Kim Welther, Baesman, to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Aristocrat: Loyalty360 Awards Recap Series | 2023 Loyalty Expo
Send us Fan Mail Aristocrat is a global leader in gaming content and technology and a top-tier publisher of free-to-play mobile games. Operating in the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Signia Aspire: Prioritizing Meaningful Relationships with B2B Customers Produce Loyal Program Members
Send us Fan Mail Signia is one of the 14 brands under the WS Audiology (WSA) umbrella. Formed in 2019 through the merger of Sivantos and Widex, WSA is a global…
- Leaders in Customer Loyalty, Powered by Loyalty360
Tractor Supply Company: Building Strong Customer Loyalty with a Devoted Rural Demographic
Send us Fan Mail Founded first as a mail-order tractor parts business in 1938 by Charles E. Schmidt, Sr., Tractor Supply Company opened its first retail store…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Oliver Page and Adrian Trzaskus, Deloitte
Send us Fan Mail Deloitte has built a multi-functional business for over 100 years, primarily focusing on consulting, tax, and audit assistance. With a global…
- Leaders in Customer Loyalty, Powered by Loyalty360
Connecting with Community: How the e.l.f. Cosmetics’ Beauty Squad Disrupts Industry Norms and Shapes Culture
Send us Fan Mail Since 2004, e.l.f. Cosmetics has made the best of beauty accessible to every eye, lip, and face. They make high-quality, prestige-inspired…
- Leaders in Customer Loyalty, Powered by Loyalty360
Men’s Wearhouse: Leveraging Decades of Experience, Innovating To Engage the Next Generation of Loyal Customers
Send us Fan Mail Men’s Wearhouse was founded in 1973 in Houston, TX, by George Zimmer. With a background in men’s clothing, Zimmer grew the business —…
- Leaders in Customer Loyalty, Powered by Loyalty360
Cinergy: Bringing Customers Back to the Cinema with a Rewards Program Moviegoers Want
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Carrie Cohen, Marketing Loyalty & Analytics Manager at Cinergy, about how the Cinergy Elite…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Eric Dean, Banyan
Send us Fan Mail Loyalty360's Mark Johnson interviews Eric Dean, Banyan, to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Wow Bao: From the Kitchen to the Virtual Space, Wow Bao Delivers Deliciousness to Loyal Customers
Send us Fan Mail Wow Bao was founded in 2003 by Lettuce Entertain You Enterprises (LEYE) — a privately held restaurant group founded in 1971. Since its…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Award Recap: A Q&A with Jason Whiting on the LEGO Group’s Multiple Award Recognitions
Send us Fan Mail For 90+ years, the LEGO Group has been owned by the Kristiansen family in Billund, Denmark. What started as a wooden toy workshop in 1932…
- Leaders in Customer Loyalty, Powered by Loyalty360
Bank of America®: Innovation, Strategic Partnerships, and Personalization Demonstrate Value to Rewards Program Members Untitled Episode
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with John Sellers, Head of Rewards at Bank of America, about the success of the Preferred Rewards…
- Leaders in Customer Loyalty, Powered by Loyalty360
Connecting the Bricks of Successful Loyalty: How LEGO® Built the VIP Rewards Program on Fun, Creativity, and Inclusivity
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Jason Whiting, Director of Membership at the LEGO Group, about the new VIP rewards program…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Award Recap: A Q&A with Aiman Feza and Elizabeth McNeil on Scene+’s Multiple Award Recognitions
Send us Fan Mail Founded in 2007, Scene+ started as a joint venture between Cineplex — a major movie theatre chain in Canada — and Scotiabank — one of Canada’s…
- Leaders in Customer Loyalty, Powered by Loyalty360
Rewards, Your Way: How Scene+ Uses Personalization and Partnerships to Engage 13+ Million Members
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Elizabeth McNeil, the Director of Partnerships, and Aiman Feza, Senior Manager of Brand…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Award Recap: A Q&A with Stephanie Miller on Signia Aspire’s Multiple Award Recognitions
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Stephanie Miller, Senior Loyalty Program Manager at Signia Aspire, about the brand’s award-winning…
- Leaders in Customer Loyalty, Powered by Loyalty360
MOOYAH Burgers, Fries & Shakes: Building Customer Loyalty Between the Buns & Beyond
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Stacy Fields, Director of Digital Experience for MOOYAH Burgers, Fries & Shakes, about making…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Andy O'Dell, Clutch
Send us Fan Mail Loyalty360's Mark Johnson interviews Andy O'Dell, Clutch, to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Office Depot: The Human Touch Builds Customer Engagement & Lifetime Loyalty
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Kevin Moffitt, President of Office Depot, about core customer service aspects of an in-store…
- Leaders in Customer Loyalty, Powered by Loyalty360
Verizon: Forming Strategic Partnerships To Create a Meaningful Small Business Customer Loyalty Program
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Mike LiBassi, Manager, Business Lifecycle & Retention at Verizon, about the value of brand…
- Leaders in Customer Loyalty, Powered by Loyalty360
Connecting with Customers in the Wild: How The North Face Builds Emotional Loyalty and Engagement with Experiences
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Vanessa Christie, Director of Loyalty and Experiences of The North Face, about the brand’s…
- Leaders in Customer Loyalty, Powered by Loyalty360
Ford: The Road to Loyalty Program Success – Adapting to Change, Offering Flexibility, and Treating Loyalty Customers Like Family
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Dani Catana, North American Loyalty Operations Manager for FordPass™ Rewards Visa and FordPass™…
- Leaders in Customer Loyalty, Powered by Loyalty360
Designing a Personalized In-Store Experience: How Barnes & Noble’s Customer-Centric Focus Guided Its Loyalty Program Revamp
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Shannon DeVito, Senior Director of Book Strategy and Customer Experience at Barnes & Noble, about…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Chris Mills, Talon.One
Send us Fan Mail Loyalty360's Mark Johnson interviews Chris Mills, Talon.One, to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Verizon Business 2023 Loyalty Expo Session: The Journey of Customer Loyalty and Retention
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Mike LiBassi, Manager, Verizon Business Lifecycle & Retention at Verizon, about his upcoming…
- Leaders in Customer Loyalty, Powered by Loyalty360
Travelers: Leveraging Technology To Increase Customer Engagement and Making Roads Safer for Everyone
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Jessica Kearney, Assistant Vice President of Public Policy at Travelers, and Laura Richardson…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Rob Purdy, CarltonOne
Send us Fan Mail Loyalty360's Mark Johnson interviews Rob Purdy, CarltonOne, to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Revamping the Loyalty Program: How UDF Adjusts with Changing Customer Trends and Behaviors
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Denise Jenkins, Vice President of Marketing Insights and Loyalty of UDF, about how the brand…
- Leaders in Customer Loyalty, Powered by Loyalty360
Progressive: Living Up to the Founders’ Vision – and the Brand’s Name
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Linda Nelson, Process Consultant from Progressive, about keeping a loyalty program easy to…
- Leaders in Customer Loyalty, Powered by Loyalty360
Relentlessly Pursuing New Ideas: How Lenovo Leverages Its Role as a Challenger Brand & Creates Customer Loyalty
Send us Fan Mail Mark Johnson, CEO of Loyalty360, sat down with Carlo Savino, Vice President of eCommerce for North and Latin America at Lenovo, to discuss how…
- Leaders in Customer Loyalty, Powered by Loyalty360
Idomoo’s Session at Loyalty Expo 2023: Using Personalized Videos To Drive Customer Engagement at Scale
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Jamie Jarboe, Vice President of Sales and Strategic Accounts at Idomoo, about his upcoming…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Pamela Erlichman, Jebbit
Send us Fan Mail Loyalty360's Mark Johnson interviews Pamela Erlichman, Jebbit, to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
IKEA Canada – Making Life Better with Empowered Frontline Employees, Brand Values, and Customer Engagement
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Jordan Sequeira, the Senior Marketing Leader of IKEA Canada, about the importance of leveraging…
- Leaders in Customer Loyalty, Powered by Loyalty360
Hilton Honors 2023 Loyalty Expo Session: Innovating Hospitality with Delight and Surprise Upgrades
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Amanda Jamerson, Senior Director of Hilton Honors, about her upcoming awards presentation at the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Innovation in Untapped Markets: Building Meaningful Value with a Loyalty Program for Paying Rent
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Dave Canty, SVP, Head of Loyalty at Bilt Rewards, about the innovation of Bilt’s loyalty program…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Bindu Gupta and Connie Sisco, ICF Next
Send us Fan Mail Loyalty360's Mark Johnson interviews Bindu Gupta and Connie Sisco, ICF Next, to discuss the trends in customer loyalty and customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
Kampgrounds of America 2023 Loyalty Expo Speaker Preview: A Data-Centric Approach to Designing Customer Loyalty
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Diane Eichler, Senior Vice President of Marketing at KOA, about her upcoming presentation at the…
- Leaders in Customer Loyalty, Powered by Loyalty360
IKEA Canada’s 2023 Loyalty Expo Session: Empowering Frontline Co-Workers To Create a Loyalty-Optimal Experience
Send us Fan Mail IKEA Canada is an award finalist for this year’s Loyalty360 Awards for the Employee Engagement & Impact category at the upcoming Loyalty Expo…
- Leaders in Customer Loyalty, Powered by Loyalty360
Delivering Outside the Scope of Normal: How JetBlue Travel Products Builds Customer Loyalty by Exceeding Expectations
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Andres Barry, President of JetBlue Travel Products, about the brand’s customer loyalty strategy…
- Leaders in Customer Loyalty, Powered by Loyalty360
Emotional Connection, Personalization, and Value: Donatos’ People-Centric Approach to Customer Loyalty
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Erin Corrigan, Director of Digital Marketing for Donatos, about the Donatos Rewards program, the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Donatos 2023 Loyalty Expo Session: Building Personalization and Emotional Loyalty into the Rewards Program
Send us Fan Mail Donatos was recently named a finalist for this year’s Loyalty360 Awards, presenting in the Customer Loyalty Strategy category at Loyalty360’s…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Jonathan Silver, Engage People
Send us Fan Mail Loyalty360's Mark Johnson interviews Jonathan Silver, Engage People, to discuss the trends in customer loyalty and customer experience, and…
- Leaders in Customer Loyalty, Powered by Loyalty360
Creating Emotional Connections Through Trust and Charity: How Pet Valu Builds Meaningful Customer Relationships
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Tanbir Grover, Chief Digital and Marketing Officer of Pet Valu, about the brand’s customer loyalty…
- Leaders in Customer Loyalty, Powered by Loyalty360
Margaritaville’s 2023 Loyalty Expo Session: Learning from Loyalty Challenges
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Claudia Infante, Senior Vice President of Revenue Strategy for Margaritaville, about her upcoming…
- Leaders in Customer Loyalty, Powered by Loyalty360
Personalized Care: How Ulta Beauty Uses Its Ultamate Rewards® Program to Build Emotional Loyalty
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Jessie Rosenberg, Loyalty Strategic Partnerships Manager for Ulta Beauty about the history of…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Eileen Peacock and Aidan Lundy, Tenerity
Send us Fan Mail Loyalty360's Mark Johnson interviews Eileen Peacock and Aidan Lundy, Tenerity, to discuss the trends in customer loyalty and customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
A Touch of Madness in the Customer Experience: How Moosejaw Creates Value for Customers Through Exceptional Service
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Eoin Comerford, CEO of Moosejaw, about the brand’s customer loyalty initiatives, how it redesigned…
- Leaders in Customer Loyalty, Powered by Loyalty360
Ulta Beauty at the 2023 Loyalty Expo: How to Develop Successful Loyalty Partnerships
Send us Fan Mail As brands seek to provide more one-to-one personalization and meaningful value for loyal guests, many look to leverage partnerships with…
- Leaders in Customer Loyalty, Powered by Loyalty360
Know Your Customers: How Yesway Creates Meaningful Value through First-Party Data
Send us Fan Mail Since its beginning in 2015, Yesway has focused on collecting and understanding first-party customer data. The brand focuses on building…
- Leaders in Customer Loyalty, Powered by Loyalty360
Adjusting to Customer and Market Changes: The Impact of Customer Data on Customer Loyalty Strategies
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Diane Eichler, Senior Vice President of Marketing at Kampgrounds of America, Inc., about the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Crowdsourcing Loyalty: How David’s Bridal Creates Value for Customers in Low-Frequency Industries
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Kelly Cook, Chief Marketing & IT Officer for David’s Bridal, about the development and expansion…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Don Smith, Brierley
Send us Fan Mail Loyalty360's Mark Johnson interviews Don Smith, Brierley, to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience
Send us Fan Mail By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Christopher Sandstrom, Comarch
Send us Fan Mail Loyalty360's Mark Johnson interviews Christopher Sandstrom, Comarch, to discuss the trends in customer loyalty and customer experience, and…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Joe Martin, Dow Jones and The Wall Street Journal
Send us Fan Mail Loyalty360's Mark Johnson interviews Joe Martin, Dow Jones and The Wall Street Journal, to discuss the trends in customer loyalty and customer…