Shows / Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
Leaders in Customer Loyalty, Powered by Loyalty360#432: Leaders in Customer Loyalty Brand Stories featuring Feeding America
Send us Fan Mail How Loyalty Principles Drive Impact in the Nonprofit Sector Loyalty professionals spend much of their time optimizing engagement, designing…
Leaders in Customer Loyalty, Powered by Loyalty360#431: Leaders in Customer Loyalty Brand Stories featuring Portillo’s
Send us Fan Mail Bringing Loyalty to Life with an Authentic, Brand-First Approach Since its founding in 1963, Portillo’s has built a loyal following with its…
Leaders in Customer Loyalty, Powered by Loyalty360#430: Leaders in Customer Loyalty: Executive Spotlight featuring Per Jensen, Director of Loyalty, Stop and Shop
Send us Fan Mail Welcome to the latest installment of Leaders in Customer Loyalty, the podcast where Loyalty360 sits down with some of the most innovative and…
Leaders in Customer Loyalty, Powered by Loyalty360#429: First Tech's Commitment to Innovation and Customer Loyalty: An Exclusive Interview with Mairi Burns
Send us Fan Mail First Tech Federal Credit Union has a long-standing history of serving individuals in the tech industry, providing financial services tailored…
Leaders in Customer Loyalty, Powered by Loyalty360#428: Leaders in Customer Loyalty: Executive Spotlight Featuring Don Smith, Chief Consulting Officer, Capillary
Send us Fan Mail In this edition of Loyalty360’s Executive Spotlight, we speak with Don Smith, Chief Consulting Officer at Capillary Technologies. With nearly…
Leaders in Customer Loyalty, Powered by Loyalty360#427: Leaders in Customer Loyalty: Brand Stories | How Applebee’s Date Night Pass is Redefining Romantic Dining
Send us Fan Mail For many, Applebee’s is more than just your neighborhood bar and grill, it’s a place where lifelong memories are made. Whether it’s a first…
Leaders in Customer Loyalty, Powered by Loyalty360#426: Leaders in Customer Loyalty: Industry Voices Featuring Mladen Vladic, Head of Products and Services for Loyalty at FIS
Send us Fan Mail Loyalty programs are undergoing a transformation, driven by shifting consumer expectations, technological advancements, and an increased focus…
Leaders in Customer Loyalty, Powered by Loyalty360#425: Leaders in Customer Loyalty: Executive Spotlight featuring Aly Blawat, Senior Director of Customer Strategy at Blain’s Farm and Fleet
Send us Fan Mail Welcome to another Leaders in Customer Loyalty: Executive Spotlight, where we bring you insights from top executives driving innovation and…
Leaders in Customer Loyalty, Powered by Loyalty360#424: Setting Sail with Loyalty: How Cruises.com Rewards is Charting a New Course in Cruise Industry Engagement
Send us Fan Mail Cruises.com has unveiled Cruises.com Rewards, the cruise industry’s first points-based loyalty program, offering travelers the flexibility to…
Leaders in Customer Loyalty, Powered by Loyalty360#423: Leaders in Customer Loyalty: Industry Voices Featuring Alexa Pak from Talon.One
Send us Fan Mail As part of the Leaders in Customer Loyalty: Industry Voices series, we had the opportunity to speak with Alexa Pak, Customer Success Lead of…
Leaders in Customer Loyalty, Powered by Loyalty360#422: Leaders in Customer Loyalty Executive Spotlight: Amy Barnett, Vice President of Digital Experience and Loyalty at Cracker Barrel
Send us Fan Mail In our first Executive Spotlight of the year Loyalty360 CEO Mark Johnson dives into an energizing conversation with Amy Barnett, the Vice…
Leaders in Customer Loyalty, Powered by Loyalty360#421: Loyalty Beyond the Cart: How United Supermarkets Gamifies Wellness and Engagement
Send us Fan Mail Customer loyalty in the grocery industry is no longer just about discounts and rewards points. It is about creating meaningful connections and…
Leaders in Customer Loyalty, Powered by Loyalty360#420: Leaders in Customer Loyalty: Industry Voices: Don Smith, Chief Consulting Officer at Capillary
Send us Fan Mail Loyalty programs have evolved far beyond simple points and rewards. In an era where consumers expect hyper-personalized experiences and…
Leaders in Customer Loyalty, Powered by Loyalty360#419: How HTeaO is Brewing Emotional Loyalty Through an Elevated Iced Tea Experience
Send us Fan Mail In a beverage industry dominated by coffee culture, iced tea is making a bold statement, thanks to HTeaO. The rapidly growing franchise has…
Leaders in Customer Loyalty, Powered by Loyalty360#418: Pizza, Play, and a Fun Pass: How Chuck E. Cheese is Winning Hearts and Wallets
Send us Fan Mail Chuck E. Cheese has been a household name in family entertainment for nearly five decades. With 560 locations across 17 countries, the brand…
Leaders in Customer Loyalty, Powered by Loyalty360#417: Loyalty Live: Key Customer Loyalty Trends with Phaedon’s Katie Berndt
Send us Fan Mail Loyalty is no longer just about points and perks. It is about creating authentic connections and experiences that resonate. In this edition of…
Leaders in Customer Loyalty, Powered by Loyalty360#416: Loyalty Live: Bounteous’ Ellen Green on Partnerships, Gamification, and Emotional Loyalty in 2025
Send us Fan Mail Brands are constantly exploring innovative ways to engage their audiences and stand out in a crowded marketplace. From leveraging partnerships…
Leaders in Customer Loyalty, Powered by Loyalty360#415: Daring to Be Different: How True Religion Builds Authentic Customer Loyalty
Send us Fan Mail When a brand like True Religion—famous for its bold urban casualwear and iconic denim—reimagines its customer loyalty program, it’s more than…
Leaders in Customer Loyalty, Powered by Loyalty360#414: Loyalty Live: CataBoom’s Aaron Lobliner on Gamification, Personalization, and Driving Loyalty in 2025
Send us Fan Mail Brands today face a growing challenge: how to keep loyalty programs engaging and relevant in a market filled with similar offerings. As…
Leaders in Customer Loyalty, Powered by Loyalty360#413: From Collectors to Community: How Upper Deck Is Driving Fan Engagement
Send us Fan Mail Loyalty360 recently spoke with Paul Nguyen, Senior Marketing Manager at Upper Deck, a leading brand in the trading card and memorabilia…
Leaders in Customer Loyalty, Powered by Loyalty360#412: Loyalty Live | Personalization Without Compromise: Exploring Wunderkind’s Role in the Future of Marketing
Send us Fan Mail As marketing, and the technologies powering it, are becoming increasingly complex, brands that are striving to connect with customers on a…
Leaders in Customer Loyalty, Powered by Loyalty360#411: Loyalty360 Executive Spotlight: John Sellers, Bank of America
Send us Fan Mail Loyalty360 had the pleasure of speaking with John Sellers, Head of Rewards at Bank of America and 2024 Loyalty Expo Champion of Customer…
Leaders in Customer Loyalty, Powered by Loyalty360#410: Navigating Gen Z's Expectations: Fat Brands' Digital Strategy for the Mobile-First Consumer
Send us Fan Mail As the digital experience becomes a bigger and bigger part of a buyer’s journey, brands must quickly adapt to meet the evolving preferences of…
Leaders in Customer Loyalty, Powered by Loyalty360#409: A Love Story: David's Bridal's Diamond Loyalty Program
Send us Fan Mail David’s Bridal stands as a powerhouse in the bridal retail market, with one out of every three brides in the United States walking down the…
Leaders in Customer Loyalty, Powered by Loyalty360#408: Scoops of Success: Häagen-Dazs’ Refreshed Approach to Loyalty
Send us Fan Mail Memorable experiences are a key part of creating lasting customer relationships, and Häagen-Dazs Shops are taking steps to enhance its…
Leaders in Customer Loyalty, Powered by Loyalty360#407: Cava’s Loyalty Program: Driving Growth Amid a Surge in Popularity
Send us Fan Mail Cava, a Mediterranean-inspired restaurant chain with over 340 locations has carved out a unique space in the competitive fast-casual dining…
Leaders in Customer Loyalty, Powered by Loyalty360#406: BWH Hotels: Elevating Customer Loyalty and Inspiring Travel
Send us Fan Mail Travel rewards have become increasingly popular in recent years, with more and more people taking advantage of the opportunity to earn points…
Leaders in Customer Loyalty, Powered by Loyalty360#405: Loyalty360 Loyalty Live | Shamba Schmidt, Epsilon
Send us Fan Mail In our latest edition of Loyalty Live, Loyalty360, speaks with Shamba Schmidt, Vice President, Solution Consulting at Epsilon. As a global…
Leaders in Customer Loyalty, Powered by Loyalty360#404: Interview with Michelle DeVore: Launching the Supercuts Reward Program
Send us Fan Mail Designing an enterprise-level loyalty program from scratch is challenging on its own, but doing so for a large franchise organization like…
Leaders in Customer Loyalty, Powered by Loyalty360#403: Loyalty360 Loyalty Live | Monique De La Rosa, Ansira
Send us Fan Mail Artificial intelligence (AI) and Machine Learning (ML) continue to be top of mind as marketers are leveraging AI and ML in a variety of ways…
Leaders in Customer Loyalty, Powered by Loyalty360#402: Piada Italian Street Food Upgrades Customer Experience with Revamped Loyalty Program and Digital Ordering
Send us Fan Mail The philosophy “the customer is always right” drives many marketers to value client, patron, and guest feedback. Piada Italian Street Food…
Leaders in Customer Loyalty, Powered by Loyalty360#401: Royal Bank of Canada: Forming Strategic Partnerships and Receiving Recognition for Customer Loyalty Efforts
Send us Fan Mail When a large financial institution decides to enhance the construction of its customer loyalty program, it can be challenging. Yet…
Leaders in Customer Loyalty, Powered by Loyalty360#400: Loyalty360 Loyalty Live | Todd Hedberg, The Lacek Group
Send us Fan Mail Founded in 1993, The Lacek Group designs, builds, and maintains loyalty programs for top brands across the globe. As part of the Ogilvy…
Leaders in Customer Loyalty, Powered by Loyalty360#399: Church’s Texas Chicken: Launching the REAL REWARDS Program and Developing a True Omnichannel Experience
Send us Fan Mail Inspired by its San Antonio roots, Church’s Texas Chicken® has served flavorful fried chicken for over 72 years. Founded by George W. Church…
Leaders in Customer Loyalty, Powered by Loyalty360#398: Loyalty360 Loyalty Live | Caitlin Watson and David Shaw, WillowTree
Send us Fan Mail Founded in 2008, WillowTree was built on a heritage of mobile applications. While the company still engages in much of that work, it’s grown…
Leaders in Customer Loyalty, Powered by Loyalty360#397: Carter’s: Engaging the Next Generation of Customers with Creative Campaigns and Conversations
Send us Fan Mail Founded by William Carter, children’s apparel retailer Carter’s is nearly a 165-year-old company that helps parents navigate parenthood…
Leaders in Customer Loyalty, Powered by Loyalty360#396: Hilton: A Growing Portfolio, Strategic Partnerships, and Digital Innovation Create a Better Customer Experience for Guests
Send us Fan Mail Hilton is a leading global hospitality company with 24 world-class brands for all guests’ stay needs at over 7,800 properties across 126…
Leaders in Customer Loyalty, Powered by Loyalty360#395: Paris Baguette: Rolling Out a New Rewards Program and Cultivating Emotional Loyalty by Spreading Joy
Send us Fan Mail Paris Baguette specializes in whole cakes, pastries, and breads, as well as artisan coffees, sandwiches, and other savory items. Globally, the…
Leaders in Customer Loyalty, Powered by Loyalty360#394: JOANN: Engaging the Next Generation of Creators and Launching the “JO-AND” Rebrand Campaign
Send us Fan Mail JOANN is an iconic 80-year-old brand that’s continued to succeed over the years by prioritizing relevancy with each new generation. JOANN…
Leaders in Customer Loyalty, Powered by Loyalty360#393: Edible Brands: Growing Emotional Loyalty by Giving Consumers Convenience and Quality
Send us Fan Mail Edible Brands was founded in 1999 by Tariq Farid, and the company has revolutionized the gifting industry by merging the innovation of a…
Leaders in Customer Loyalty, Powered by Loyalty360#392: Harps Food Stores: Being “Live” in POS Transactions and Driving Increased Customer Engagement
Send us Fan Mail Harps Food Stores was founded in 1930 by Harvard and Floy Harp. Today, headquartered in Springdale, Arkansas, the grocery retailer counts 147…
Leaders in Customer Loyalty, Powered by Loyalty360What We're Seeing and Hearing: September 13, 2024
Send us Fan Mail What we are seeing and hearing for the week ending September 13th, 2024. Today we are going to discuss the top 8 challenges related to…
Leaders in Customer Loyalty, Powered by Loyalty360#391: Loyalty360 Loyalty Live | Dr. J.R. Slubowski, Kobie
Send us Fan Mail Kobie provides robust solutions for its brand partners. Thoughtful design on the front end, coupled with extensible, configurable technology…
Leaders in Customer Loyalty, Powered by Loyalty360#390: David’s Bridal: Cultivating the Next Generation of Customers by Prioritizing Emotional Loyalty Efforts
Send us Fan Mail Emotional loyalty is one of the most important facets of customer loyalty. Understanding what drives it and being able to leverage it…
Leaders in Customer Loyalty, Powered by Loyalty360What We're Seeing and Hearing: August 26, 2024
Send us Fan Mail In this week's Loyalty360 What We're Seeing and Hearing, we dive into the ongoing discussions and trends shaping the customer loyalty…
Leaders in Customer Loyalty, Powered by Loyalty360#389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization
Send us Fan Mail Driving customer loyalty can be a difficult task in the best economic times. As the year moves forward, economic headwinds are impacting a…
Leaders in Customer Loyalty, Powered by Loyalty360#388: Blaze Pizza: Personalizing the Guest Experience through Perseverance and a Passion for Customer Engagement
Send us Fan Mail Elevating customer loyalty while driving personalized content, experiences, and incentives that truly resonate with the customer is critically…
Leaders in Customer Loyalty, Powered by Loyalty360#387: Loyalty360 Loyalty Live | Jonathan Silver, Engage People
Send us Fan Mail Engage People is a technology innovation company with a vision to bring technology to the forefront to enable a better customer experience…
Leaders in Customer Loyalty, Powered by Loyalty360#386: Insomnia Cookies: Launching a New Loyalty Program and Building Robust Customer Profiles for Increased Personalization
Send us Fan Mail In 2003, Insomnia Cookies was founded by Seth Berkowitz, a University of Pennsylvania college student seeking a late-night sweet treat—a…
Leaders in Customer Loyalty, Powered by Loyalty360#385: Loyalty360 Loyalty Live | Nowell Outlaw, Switchfly
Send us Fan Mail Switchfly was founded in 2003 as a travel technology startup. Today, Switchfly is a travel experience platform that allows brands to create…
Leaders in Customer Loyalty, Powered by Loyalty360#384: Tim Hortons: Cultivating and Increasing Customer Engagement by Leveraging a Unique and Innovative Approach
Send us Fan Mail Affectionally labeled as the “most Canadian brand in Canada,” Tim Hortons is a beloved quick-service restaurant (QSR) featuring coffee and…
Leaders in Customer Loyalty, Powered by Loyalty360#383: Stop & Shop: Increasing Customer Engagement by Leveraging In-store Technology
Send us Fan Mail The company that would eventually become Stop & Shop was founded in 1914 when the Economy Grocery Store opened in Somerville, MA. In four…
Leaders in Customer Loyalty, Powered by Loyalty360#382: Loyalty360 Loyalty Live | Tim Glomb, Wunderkind
Send us Fan Mail Wunderkind works alongside clients using an AI-driven performance marketing solution, helping them form stronger brand-audience connections…
Leaders in Customer Loyalty, Powered by Loyalty360#381: Great Wolf Lodge: Making an Impact on the Full Customer Experience by Evolving Customer Loyalty
Send us Fan Mail With more than 20 locations in the U.S., Great Wolf Lodge is a popular chain of hotels featuring water parks and attractions that engage…
Leaders in Customer Loyalty, Powered by Loyalty360#380: Loyalty360 Loyalty Live | Daniel Wood, Engaged Nation
Send us Fan Mail Engaged Nation provides a suite of services and solutions designed to captivate, motivate, and drive measurable results. The company’s…
Leaders in Customer Loyalty, Powered by Loyalty360#379: Author Gary Hawkins Discusses His New Book and How an Evolving Society Impacts Retail Technology
Send us Fan Mail In his new book, BIONIC RETAIL: HOW TO THRIVE IN AN EXPONENTIAL WORLD, author Gary Hawkins discusses how the pace of change outside…
Leaders in Customer Loyalty, Powered by Loyalty360Ally Financial: Uniting Communities with Sports Partnerships and Elevating the Customer Experience
Send us Fan Mail As a leading digital financial services company, Ally Financial focuses on serving communities and helping customers navigate life milestones…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Peter Vogel, vPromos
Send us Fan Mail Founded in 2009, vLoyalty is a privately held company headquartered in Dallas, Texas. The company combines the power of payments, card-linking…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live | Kelsey Crookes, Baesman
Send us Fan Mail Baesman Group helps brands solve personalized marketing challenges with a strategic focus on loyalty programs. Their team of customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
A&W Restaurants: Building Customer Loyalty through Data-Driven Insights and Personalization
Send us Fan Mail A&W Restaurants was founded in 1919 as a root beer stand in Lodi, California, to welcome the troops home after World War I. As America’s…