Shows / Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
Leaders in Customer Loyalty, Powered by Loyalty360#492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members
Send us Fan Mail Loyalty360 spoke with Mike Donini, Senior Buyer at Maritz, one of the largest full-service incentive and loyalty partners in North America…
Leaders in Customer Loyalty, Powered by Loyalty360#491: Leaders in Customer Loyalty: Brand Stories | How Insomnia Cookies Turns Late-Night Cravings Into Community
Send us Fan Mail Long after most bakeries close, Insomnia Cookies comes to life, satisfying the late-night cravings of students and sweet-tooth fans alike…
Leaders in Customer Loyalty, Powered by Loyalty360#490: Leaders in Customer Loyalty Industry Voices: Driving Emotional Connections That Survive Competitive Pressures
Send us Fan Mail How do your customers honestly feel about your brand? Are they just interested in discounts, or do they really believe your brand cares about…
Leaders in Customer Loyalty, Powered by Loyalty360#489: Leaders in Customer Loyalty: Brand Story | Reimagining Loyalty at Sea: Inside Carnival Cruise Line’s New Rewards Experience
Send us Fan Mail As customer expectations shift and loyalty programs across industries evolve, Carnival Cruise Line is setting a new course for what engagement…
Leaders in Customer Loyalty, Powered by Loyalty360#488: ITA Group on Quantifying Emotional Loyalty: Turning Connection into Measurable Business Impact
Send us Fan Mail In this episode of Leaders in Customer Loyalty: Industry Voices, Loyalty360’s Ethan Perry sat down with Chris Jones, Senior Vice President of…
Leaders in Customer Loyalty, Powered by Loyalty360#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Send us Fan Mail When you walk into a Newk’s Eatery, you’re greeted by the warmth of an open kitchen, the sound of sizzling steak and shrimp on the grill, and…
Leaders in Customer Loyalty, Powered by Loyalty360#486: Leaders in Customer Loyalty: Industry Voices | How DragonPass Is Elevating Travel Loyalty Through Trust, Technology, and Time
Send us Fan Mail Every traveler knows the paradox of modern flight: one moment you’re gliding through security and boarding early; the next, you’re navigating…
Leaders in Customer Loyalty, Powered by Loyalty360#485: Inside MANSCAPED’s Members Only Rewards: How Emotional Loyalty Fuels the Brand’s Growth
Send us Fan Mail In the latest edition of Loyalty360’s Leaders in Customer Loyalty: Brand Stories series, Tara Roth-Sterger, Senior Loyalty Program Manager at…
Leaders in Customer Loyalty, Powered by Loyalty360#484: Leaders in Customer Loyalty: Brand Stories | Moe’s Southwest Grill: Redefining Loyalty with Flavor and Fun
Send us Fan Mail Step into Moe’s Southwest Grill and the first thing you’ll hear is the signature shout: “Welcome to Moe’s!” As part of the GoTo Foods platform…
Leaders in Customer Loyalty, Powered by Loyalty360#483: Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations
Send us Fan Mail For more than a century, Hasbro has been a household name in toys and games, with a portfolio spanning over 1,500 intellectual properties…
Leaders in Customer Loyalty, Powered by Loyalty360#482: Executive Spotlight: How Petro-Canada’s Amanda Mitchell Is Redefining Loyalty in a Commodity-Driven
Send us Fan Mail In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Amanda Mitchell, Head of Loyalty at Petro-Canada, proudly owned by…
Leaders in Customer Loyalty, Powered by Loyalty360#481: Leaders in Customer Loyalty: Brand Story | Driving Customer Loyalty: Avis’ Vision for Premium, Personalized Mobility
Send us Fan Mail For decades, car rental has been viewed as a transactional necessity. Simply a checkpoint on the travel journey rather than a meaningful part…
Leaders in Customer Loyalty, Powered by Loyalty360#480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea
Send us Fan Mail In a time when restaurant brands are redefining what value and connection mean to their guests, McAlister’s Deli is standing out by blending…
Leaders in Customer Loyalty, Powered by Loyalty360#479: Leaders in Customer Loyalty Industry Voices | How Paisly is Elevating Travel Loyalty Through Personalization and Partnerships
Send us Fan Mail Travel can be magical, or it can be chaotic. As Mark Johnson, CEO of Loyalty360, noted at the start of this episode of Industry Voices, “The…
Leaders in Customer Loyalty, Powered by Loyalty360#478: Leaders in Customer Loyalty: Brand Story | TELUS Transforms Loyalty by Delivering Value at Every Connection Point
Send us Fan Mail In a rapidly evolving telecommunications landscape, where customer choice and switching costs continue to shift, TELUS is rising above the…
Leaders in Customer Loyalty, Powered by Loyalty360#477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections
Send us Fan Mail Sephora has long been recognized as a leader in prestige beauty retail. Founded in France in the late 1960s, the brand introduced its…
Leaders in Customer Loyalty, Powered by Loyalty360#476: Leaders in Customer Loyalty: Brand Story | Building Loyalty Through Trust, Simplicity, and Scale: Inside ExxonMobil Egypt’s Rewards+ Program
Send us Fan Mail For over 120 years, ExxonMobil has been a trusted name in Egypt, offering high-quality lubricants and fuels through a vast network of more…
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#475: Challenge of Partnerships | Loyalty360 Leaders in Customer Loyalty: The CEO's Desk
Send us Fan Mail In this episode of The CEO’s Desk, Loyalty360 CEO Mark Johnson shares insights on the evolving role of brand partnerships in customer loyalty…
Leaders in Customer Loyalty, Powered by Loyalty360#474: Leaders in Customer Loyalty Brand Story | Red Carpet Loyalty: Cameo’s Bold Bet on Experience-Driven Engagement
Send us Fan Mail In an era where personalized experiences are rapidly becoming the cornerstone of customer loyalty, Steven Galanis and the team at Cameo are…
Leaders in Customer Loyalty, Powered by Loyalty360#473: Leaders in Customer Loyalty: Brand Story | From Scratch to Strategy: Building Loyalty at Church’s Texas Chicken
Send us Fan Mail When Jay Jhun joined Church’s Texas Chicken® three years ago, he stepped into a 73-year old legacy brand with a fiercely loyal guest base—but…
Leaders in Customer Loyalty, Powered by Loyalty360#472: Leaders in Customer Loyalty Industry Voices: Capillary Technologies on Global Growth, AI, and the Next Wave of Customer Loyalty
Send us Fan Mail In this edition of Leaders in Customer Loyalty: Industry Voices, Loyalty360’s Ethan Perry spoke with Jim Sturm, President of North America at…
Leaders in Customer Loyalty, Powered by Loyalty360#471: Leaders in Customer Loyalty: Brand Stories | Blain’s Farm & Fleet: Cultivating Loyalty Through Customer Insight, Private Brands, and Purpose-Driven Innovation
Send us Fan Mail For nearly 70 years, Blain’s Farm & Fleet has stood as a trusted destination for rural and suburban consumers across the Midwest—earning its…
Leaders in Customer Loyalty, Powered by Loyalty360#470: Leaders in Customer Loyalty: Industry Voices | Loyalty Juggernaut’s David Andreadakis on Redefining the Role of Loyalty in Modern Business
Send us Fan Mail Loyalty360 sat down with David Andreadakis, Chief Commercial Officer at Loyalty Juggernaut, for a wide-ranging discussion on the evolution of…
Leaders in Customer Loyalty, Powered by Loyalty360#469: Leaders in Customer Loyalty: Executive Spotlight Featuring Erik Kapila, Director of Loyalty, Marcus Theatres
Send us Fan Mail In this edition of Loyalty360’s Executive Spotlight, we speak with Erik Kapila, Director of Loyalty at Marcus Theatres. With over 25 years of…
Leaders in Customer Loyalty, Powered by Loyalty360#468: Leaders in Customer Loyalty: Anil Mansukhani on the Evolution of MGM Resorts’ Loyalty Program
Send us Fan Mail In the world of hospitality and entertainment, where luxury experiences and personalized services are paramount, MGM Resorts International…
Leaders in Customer Loyalty, Powered by Loyalty360#467: Leaders in Customer Loyalty: Brand Story | From Rural Roots to Loyalty Innovation: How Tractor Supply is Driving Deeper Customer Connections
Send us Fan Mail With a legacy that spans nearly a century, Tractor Supply Company (TSC) has grown from a humble mail-order catalog to the largest rural…
Leaders in Customer Loyalty, Powered by Loyalty360#466: Leaders in Customer Loyalty: Brand Stories | Blending Tech and Tradition: How Whataburger Builds Loyalty Across Generations
Send us Fan Mail From late-night honey butter chicken biscuits to meme-worthy social engagement, Whataburger has cemented itself as a beloved brand with a…
Leaders in Customer Loyalty, Powered by Loyalty360#465: Leaders in Customer Loyalty: Industry Voices | Loyalty Engineering in Action: How Dash Solutions is Revolutionizing Payments to Drive Customer Engagement
Send us Fan Mail In the current world of customer loyalty, payments and incentives are no longer just transactional, they are foundational elements that shape…
Leaders in Customer Loyalty, Powered by Loyalty360#464: Leaders in Customer Loyalty Brand Story: Scooter's Coffee Builds Momentum with a Loyalty Program Redesign That Prioritizes Experience, Flexibility, and Speed
Send us Fan Mail Mitch Walden, Senior Director of Digital and Loyalty at Scooter's Coffee, isn’t just overseeing a rewards program—he’s steering a loyalty…
Leaders in Customer Loyalty, Powered by Loyalty360#463: Leaders in Customer Loyalty: Brand Story | Empowering Progress: Echelon’s Member-First Approach to Fitness, Loyalty, and Innovation
Send us Fan Mail In an industry where innovation is often measured by specs and screen size, Echelon is taking a different approach—one rooted in…
Leaders in Customer Loyalty, Powered by Loyalty360#462: 2025 State of Customer Loyalty Report (Part 2) | Leaders in Customer Loyalty: The CEO's Desk
Send us Fan Mail Inside the 2025 State of Customer Loyalty Report: Part 2 | CEO’s Desk with Mark Johnson Welcome back to The CEO’s Desk with Loyalty360 CEO…
Leaders in Customer Loyalty, Powered by Loyalty360#461: Leaders in Customer Loyalty: Brand Story | From Coffee to AI: Inside EG America's Bold Loyalty Overhaul
Send us Fan Mail EG America is reshaping how convenience stores engage with their customers. As the fourth-largest chain in the U.S., with familiar brands like…
Leaders in Customer Loyalty, Powered by Loyalty360#460: 2025 State of Customer Loyalty Report (Part 1) | Leaders in Customer Loyalty: The CEO's Desk
Send us Fan Mail How Customer Loyalty Is Shifting in 2025 | CEO’s Desk with Mark Johnson In this episode of The CEO’s Desk, Loyalty360 CEO Mark Johnson unpacks…
Leaders in Customer Loyalty, Powered by Loyalty360#459: Leaders in Customer Loyalty: Brand Story | How Merz Aesthetics Elevates Loyalty by Keeping it Simple, Rewarding, and Human-Centered
Send us Fan Mail For Merz Aesthetics, customer loyalty is more than a marketing initiative; it’s a guiding philosophy that influences every aspect of the…
Leaders in Customer Loyalty, Powered by Loyalty360#458: Leaders in Customer Loyalty: Industry Voices | Dr. JR Slubowski of Kobie on Emotional Loyalty, Harnessing Data and Creating Extreme Loyalists
Send us Fan Mail In this edition of Loyalty360's Leaders in Customer Loyalty: Industry Voices, we sat down with Dr. JR Slubowski, Vice President of Consulting…
Leaders in Customer Loyalty, Powered by Loyalty360#457: Leaders in Customer Loyalty: Brand Stories | California Cool, Loyalty-Driven: Inside CPK’s Brand Rejuvenation
Send us Fan Mail California Pizza Kitchen (CPK) has been delighting diners for four decades, but as the brand celebrates its 40th anniversary, Chief Marketing…
Leaders in Customer Loyalty, Powered by Loyalty360#456: Leaders in Customer Loyalty: Industry Voices, Featuring Michelle Sequeira Yee, Vice President of Consulting, Bond Brand Loyalty
Send us Fan Mail As brands face mounting pressure to create deeper, more sustainable connections with their customers, the role of loyalty strategy has evolved…
Leaders in Customer Loyalty, Powered by Loyalty360#455: Leaders in Customer Loyalty: The CEO's Desk | 2025 Customer Loyalty Trends Uncovered Part 2
Send us Fan Mail Welcome to Leaders in Customer Loyalty: The CEO’s Desk, a Loyalty360 original podcast series featuring exclusive executive insights from…
Leaders in Customer Loyalty, Powered by Loyalty360#454: Leaders in Customer Loyalty: Jessica Starnes on the Success of Weigel's’ My Weigel's Rewards Program
Send us Fan Mail In the competitive world of convenience stores, where speed and service reign supreme, customer loyalty programs are becoming a pivotal factor…
Leaders in Customer Loyalty, Powered by Loyalty360#453: Leaders in Customer Loyalty: The CEO's Desk
Send us Fan Mail 2025 Customer Loyalty Trends Uncovered Welcome to Leaders in Customer Loyalty: The CEO’s Desk, a Loyalty360 original podcast series featuring…
Leaders in Customer Loyalty, Powered by Loyalty360#452: Lenovo’s Jamie Linville on Building Authentic Connections and Empowering Small Businesses through Evolve Small
Send us Fan Mail In an increasingly dynamic marketplace, the role of customer loyalty has evolved far beyond transactional relationships. Today’s leading…
Leaders in Customer Loyalty, Powered by Loyalty360#451: Creating Unforgettable Moments: How VIP Nation Builds Loyalty Through Emotional Experience
Send us Fan Mail For many fans, the first concert or professional sporting event they attend is more than just entertainment. It’s a core memory. It’s the roar…
Leaders in Customer Loyalty, Powered by Loyalty360#450: Leaders in Customer Loyalty: Industry Voices Modernizing Loyalty with Insight, Flexibility, and Emotional Connection: A Conversation with Beth McCoy, President of CORA Loyalty
Send us Fan Mail Brands currently face a variety of challenges including rising customer expectations, generational differences, and increasing desire for…
Leaders in Customer Loyalty, Powered by Loyalty360#449: Loyalty for Good: How AARP Rewards Drives Emotional Engagement and Meaningful Change
Send us Fan Mail In the world of customer loyalty, few programs embody purpose as completely as AARP Rewards. More than a points-based platform, it’s a…
Leaders in Customer Loyalty, Powered by Loyalty360#448: Leaders in Customer Loyalty: Industry Voices Personalization at Scale: How Blings Is Transforming Customer Loyalty with Real-Time Video
Send us Fan Mail In an era of short attention spans and digital overload, traditional loyalty communications are increasingly falling flat. For Yosef…
Leaders in Customer Loyalty, Powered by Loyalty360#447: Noodles & Company Builds Loyalty by Honoring the Noodle—and the Customer
Send us Fan Mail For over three decades, Noodles & Company has served globally inspired noodle dishes with a side of comfort. But in today’s competitive and…
Leaders in Customer Loyalty, Powered by Loyalty360#446: Leaders in Customer Loyalty: Brand Stories | Cleveland Cavaliers Upping the Loyalty Game
Send us Fan Mail As one of the NBA’s most recognized franchises, the Cleveland Cavaliers are deeply woven into the cultural and civic fabric of their city…
Leaders in Customer Loyalty, Powered by Loyalty360#445: Leaders in Customer Loyalty: Industry Voices | Driving Loyalty with Purpose: A Conversation with Chris Jones of ITA Group
Send us Fan Mail In this episode of Leaders in Customer Loyalty: Industry Voices, Loyalty360 sits down with Chris Jones, Senior Vice President of Engagement…
Leaders in Customer Loyalty, Powered by Loyalty360#444: Leaders in Customer Loyalty: Brand Stories | Fleet Feet's Milestone Moment: How a Community-First Retailer Is Elevating Loyalty for the Long Run
Send us Fan Mail Health and wellness have become foundational to the modern lifestyle, with consumers redefining what fitness looks like shifting from…
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#443: Petro-Canada Driving Loyalty Through Purpose, Partnerships, and Personalization
Send us Fan Mail In a highly competitive and commoditized fuel retail landscape, Petro-Canada, a Suncor business, is refining what customer loyalty looks like…
Leaders in Customer Loyalty, Powered by Loyalty360#442: Leaders in Customer Loyalty Industry Voices: Maritz’s Mary Luckey on Reward Strategy, Personalization, and the Future of Loyalty
Send us Fan Mail For brands aiming to deepen engagement and create meaningful loyalty experiences, the traditional "earn and burn" model is no longer enough…
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#441: Executive Spotlight: Tim Glomb, Wunderkind
Send us Fan Mail In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Tim Glomb, Head of Operational AI at Wunderkind. Glomb’s unconventional…
Leaders in Customer Loyalty, Powered by Loyalty360#440: Leaders in Customer Loyalty Brand Story: Virginia Lottery Bets Big on Customer Loyalty with Purpose-Driven Personalization
Send us Fan Mail In a category often rooted in tradition, the Virginia Lottery is proving that innovation in customer loyalty can thrive even in a highly…
Leaders in Customer Loyalty, Powered by Loyalty360#439: Industry Voices: Accelerating Loyalty Through Mobile-First Engagement with Bambu’s Kyle Pretsch
Send us Fan Mail Brands are inundated with tools, touchpoints, and evolving consumer behaviors amid increasing economic uncertainty. In the current context the…
Leaders in Customer Loyalty, Powered by Loyalty360#438: Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe®
Send us Fan Mail In today's highly competitive restaurant landscape, standing out requires more than just great food. It demands seamless digital experiences…
Leaders in Customer Loyalty, Powered by Loyalty360#437: Leaders in Customer Loyalty Industry Voices: Switchfly’s Nowell Outlaw on Travel as the Ultimate Loyalty Catalyst
Send us Fan Mail Brands are continually seeking innovative ways to enhance member engagement and provide additional value through their customer loyalty…
Leaders in Customer Loyalty, Powered by Loyalty360#436: Executive Spotlight: Ryan Draude, Giant Foods
Send us Fan Mail In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Ryan Draude, Head of Loyalty Offer Management and Shopper Marketing at…
Leaders in Customer Loyalty, Powered by Loyalty360#435: Publix’s Approach to Nurturing Loyalty with a People-First, Legacy-Driven Approach
Send us Fan Mail For nearly a century, Publix has been a cornerstone of the Southeast’s grocery landscape, earning a level of customer devotion that transcends…
Leaders in Customer Loyalty, Powered by Loyalty360#434: Industry Voices: Jonathan Silver of Engage People on the Power of Pay with Points and Loyalty Innovation
Send us Fan Mail In an era where brands are increasingly scrutinizing the financial impact of their loyalty strategies, Jonathan Silver, CEO of Engage People…
Leaders in Customer Loyalty, Powered by Loyalty360#433: Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment
Send us Fan Mail In an era where retail continues to evolve at breakneck speed, Office Depot and OfficeMax are setting a new standard for how customer loyalty…