Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastMastering Mentorship and Growth: Lessons from YPO's Global Leadership Community - Sabrina Cendral
In this episode, Sabrina Cendral, a hospitality advisor and the former Chief Marketing, Strategy, and Digital Experience Officer for YPO, shares her experience…
Hospitality Daily PodcastStaying Consistently Creative and Relevant in Food & Beverage - Marc Lores Panades, Aethos Hotels
In this episode, we learn from Marc Lores Panades, VP of Food & Beverage at Aethos Hotels. Listen to learn: The wellness program Marc uses to stay at peak…
Hospitality Daily PodcastResearch: What's Driving Guest Satisfaction (and Dissatisfaction) Today - Forrest Morgeson
In this episode, we dive deep into guest satisfaction in today's landscape and how it's changing with Forrest Morgeson, Associate Professor of Marketing at…
Hospitality Daily PodcastMarketing Reveals The Big Opportunity for Elevating The Hotel Guest Experience - Sabrina Cendral
In this episode, Sabrina Cendral, a hospitality advisor, strategist, and former Senior Vice President of Marketing and Sales for Club Med in North America…
Hospitality Daily PodcastThe Power of All-Inclusive Hospitality - Sabrina Cendral
Sabrina Cendral is a hospitality advisor and strategist and the former senior vice president of marketing and sales for Club Med North America. In this…
Hospitality Daily PodcastTrapeze Talks: My Club Med Journey (With Insights For You) - Sabrina Cendral
Sabrina Cendral is a hospitality advisor and strategist and in this episode, shares her extensive experience with Club Med, where she ended up becoming the…
Hospitality Daily PodcastRecruiting Live at a San Francisco Hospitality Careers Fair - Josiah Mackenzie [San Francisco Sundays]
Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality career fair…
Hospitality Daily PodcastThe Gen-Z Hospitality Investor: Brett Deas, The Hideaways
Brett Deas is a Partner at The Hideaways and has accomplished so much in so little time that I wanted to bring him on today to talk about everything from his…
Hospitality Daily PodcastBetter Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge - Amanda Al-Masri, Hilton
Hilton’s 2024 Trends Report found the No. 1 reason people of all generations want to travel this year is to rest and recharge. In this episode, Amanda…
Hospitality Daily PodcastHow "Being Our Own Guest" Enabled Us To Allow More Early Check-Ins (And Improve Guest Satisfaction 20%) - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, shares the power of experiencing your hospitality services from a guest's perspective. Roman tells…
Hospitality Daily PodcastHow We've Streamlined Housekeeping Tech & Teamwork - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how they optimize housekeeping across their portfolio of over 85+ properties. Listeners…
Hospitality Daily PodcastHow We Cut Costs, Boost Margins in Tough Market Conditions - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, explains the strategies that have allowed their hospitality business to thrive in challenging…
Hospitality Daily PodcastHow We Improve Service and Profits with AI - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how the company uses cutting-edge artificial intelligence (AI) technology to improve the…
Hospitality Daily PodcastQuestion Everything If You Want To Stand Out (Our Story With Guest Communication Technology) - Roman Pedan, Kasa
Roman Pedan is the Founder & CEO of Kasa, and in this episode shares how they challenge commonly accepted trends - including in hotel technology - to…
Hospitality Daily PodcastBuilding A More Efficient Hotel Operating Model - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder & CEO of Kasa, explains how they are reshaping the hospitality landscape through an innovative approach to hotel…
Hospitality Daily PodcastLearning To Be A "Hall of Fame Host" - Roman Pedan, Kasa
Roman Pedan is the Founder & CEO of Kasa, one of the fastest-growing hotel operators in the industry. In an earlier conversation with Brandon Sedloff at…
Hospitality Daily PodcastWhy McKinsey's Ryan Mann Sees So Much Potential in Hospitality Now
Ryan Mann is a Partner at McKinsey & Company. In this episode, he shares his personal journey and professional insights that are shaping the industry…
Hospitality Daily Podcast“We Made Luxury Touchable”: How Hotel Nikko Goes Above and Beyond for Dogs and Their Humans - Anna Marie Presutti, Hotel Nikko San Francisco
Join us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah…
Hospitality Daily PodcastOffering Hope Through Hospitality: How We Worked with St. Giles Hotels to Create Opportunities for our Community - Greg Früchtenicht, Saira Hospitality
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares the origin and implementation of a transformative program…
Hospitality Daily PodcastHow The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company
Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world’s best hotels deliver exceptional customer…
- Hospitality Daily Podcast
Building Bridges: Hospitality Leadership Across Cultures (Anna Marie Presutti and David Arraya)
Anna Marie Presutti, Vice President and General Manager of Hotel Nikko San Francisco, and David Arraya, a seasoned general manager with a background in…
Hospitality Daily PodcastOmotenashi: Lessons in Japanese-Inspired Hospitality For Us All - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to…
Hospitality Daily PodcastWhat Are We Getting Wrong About The Hotel General Manager Role? (with Anna Marie Presutti, Hotel Nikko San Francisco)
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode explains a misconception she used to have about…
Hospitality Daily PodcastHow I Learned To Listen (And Lead) Well - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode shares advice she received early in her career that…
Hospitality Daily PodcastUniting Voices To Tell The Story of San Francisco On The World Stage - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She's also the Board Chair and Chair of the Executive Committee at San…
Hospitality Daily PodcastMy Story from Disney to Hospitality Leadership - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She has been recognized as one of the most influential leaders in the…
Hospitality Daily Podcast2 changes coming to this podcast (would love your feedback)
I'm planning to make two changes to this podcast moving forward and would love your feedback: Email me: josiah@ [hospitalitydaily] Leave me a message here on…
Hospitality Daily PodcastA Road Trip with James Lemon with Career and Innovation Lessons from his Journey from IHG Strategist to Global Technology Leader
This episode is going to be quite different than most - you're going to be joining me on a little road trip with James Lemon, who started in hospitality at a…
Hospitality Daily PodcastIs Success in Hospitality Really All About Operations? (With Ed Skapinok, Appellation)
In this episode, you'll hear me talk with Ed Skapinok, Chief Commercial Officer at Appellation, about something that's been on my mind recently: the role of…
Hospitality Daily PodcastHow to Lead Multi-Generational Hospitality Teams Well - Bob Gilbert, HSMAI
In this episode, we're joined by Bob Gilbert, the President and CEO of HSMAI, who shares his thoughts on one of the key trends covered in HSMAI's 2023 -2024…
Hospitality Daily PodcastHow HSMAI Helps Hotel Sales, Marketing & Revenue Commercial Leaders - Bob Gilbert, HSMAI
Bob Gilbert is the President and CEO of HSMAI, the largest hospitality sales and marketing professional society in the world. In this episode, we explore the…
Hospitality Daily PodcastTurnaround Case Study: Our Revenue Is Up 86% Because of These Changes We Made in Operations, Sales & Marketing - Jason Kycek, Casa de Campo Resort & Villas
Jason Kycek - Senior Vice President of Sales and Marketing - and his teams at Casa de Campo Resort & Villas - turned around the performance of their resort…
Hospitality Daily PodcastWhy We're Investing in Hotel Technology - Kurien Jacob, Highgate Technology Ventures
Kurien Jacob is Partner and Managing Director at Highgate Tech Ventures. In this episode, you'll hear why Highgate - one of the leading hospitality investment…
Hospitality Daily PodcastMake Life Easier This Week: How To Use AI As a Hotelier - Peter Fabor
Peter Fabor is the CEO of surfoffice.com and a hotel technologist and entrepreneur. In this episode, we break down the high-level concepts of AI and bring them…
Hospitality Daily PodcastHow To Become a Better Ambassador For Your Area with AI - Dan Rosenbaum, San Francisco Travel [San Francisco Sundays]
Dan Rosenbaum is Vice President of Global Marketing at San Francisco Travel, and in this episode of San Francisco Sundays, you'll hear about how he got started…
Hospitality Daily PodcastWhat We've Learned Running Community Programs - Ed Skapinok, Appellation
Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality - and I've shared how their…
Hospitality Daily PodcastTech, Talent & Strategy: What One of Hospitality's Hottest New Companies Is Doing Now to Innovate - Ed Skapinok, Appellation
Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality and reimagining hospitality…
Hospitality Daily PodcastFrom citizenM to PUBLIC to Accor: Examples of How Branding Can Create Connections and Amplify Every Aspect of Hospitality - Maurice Ajanaku
With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative…
Hospitality Daily PodcastHow We Are Upgrading Our Hotel Tech To Delight Our Guests - Dina Belon, Staypineapple Hotels
Dina Belon is President at Staypineapple Hotels. In this episode, she shares her insights and experiences on how Staypineapple is updating and improving its…
Hospitality Daily PodcastStep-By-Step: How We Deliver a 5-Star Guest Experience - Ashish Verma, Hyatt
Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you'll hear the practical steps his team…
Hospitality Daily PodcastWhy Luxury Hospitality Matters (To Everyone) - Ashish Verma, Hyatt
Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, he shares what truly defines luxury in the…
Hospitality Daily PodcastMy Lessons in Hospitality Excellence Learned Through A Global Career in Leadership - Ashish Verma, Hyatt
Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you will gain valuable knowledge from…
Hospitality Daily PodcastFrom Total Renovation to Traveler's Choice Award Winner: The Story of our San Francisco Hotel - Dina Belon, Staypineapple [San Francisco Sundays]
In this week's episode of San Francisco Sundays, we're talking with Dina Belon, President at Staypineapple Hotels, whose property here is a TripAdvisor…
Hospitality Daily PodcastAmplifying Hospitality: How I Engage with AHLA - Dina Belon, Staypineapple Hotels
Dina Belon is President at Staypineapple Hotels. In this episode, she shares her perspective on the importance of being an active participant in the…
Hospitality Daily PodcastHotel All-Stars with Anthony Melchiorri: Hiring, Career & Leadership Lessons for You
In this episode, we're joined by Anthony Melchiorri, host of the new show "Hotel All-Stars." Anthony shares his knowledge of hiring in the hospitality…
Hospitality Daily PodcastWhat's Remarkable In Hospitality Now (According To a Top Travel Columnist for Condé Nast, WSJ) - Jen Murphy
In this episode, Jen Murphy, a travel writer for publications such as the Wall Street Journal, Bloomberg, Travel and Leisure, and Condé Nast Traveler (among…
Hospitality Daily PodcastHow To Work With Influencers (Without Getting Burned) - Don Barnett, LondonHouse Chicago
Don Barnett is the Director of Sales and Marketing at LondonHouse Chicago. In this episode, we discuss how to effectively collaborate with influencers to grow…
Hospitality Daily PodcastHow I Use LinkedIn to Grow in Hospitality Today - Don Barnett, LondonHouse Chicago
Don Barnett is the Director of Sales and Marketing at LondonHouse Chicago. In this episode, we explore LinkedIn's untapped potential for hospitality…
Hospitality Daily PodcastHow I Led our Hotel to #1 on TripAdvisor & Condé Nast's Hot List - Jennifer Curtin, The Beatrice
Jennifer Curtin is the General Manager of The Beatrice hotel in Providence, Rhode Island. Discover the innovative strategies and thoughtful leadership that…
Hospitality Daily PodcastHow Contrarian Thinking Helps Us Create the Best of the Best - Homi Vazifdar, The Canyon Group
Homi Vazifdar is the founder and Chairman of The Canyon Group, a vertically integrated investment company focused on the acquisition or development of…
Hospitality Daily PodcastHow to Set Up Your Hospitality Career for Success - Homi Vazifdar, The Canyon Group
Homi Vazifdar is the founder and Chairman of The Canyon Group, a vertically integrated investment company focused on the acquisition or development of…
Hospitality Daily PodcastFrom the Bay Area to Building The Best - Homi Vazifdar, The Canyon Group [San Francisco Sundays]
Homi Vazifdar and his teams at The Canyon Group have created some of the best ultra-luxury resorts in the world - including Amangiri, the #1 resort in the…
Hospitality Daily PodcastHospitality Daily: The Backstory & Innovation Today - Josiah Mackenzie & David Arraya
This episode is an excerpt from Josiah Mackenzie's episode with David Arraya on the Conscious Hospitality Podcast (YouTube, Apple Podcasts, Spotify). It…
Hospitality Daily PodcastHow We Created The Hottest Beach Club Brand in the World - Lucia Penrod, Nikki Beach
In this episode, Lucia Penrod, CEO of the iconic luxury beach club brand Nikki Beach, joins us to share the company's moving origin story—how it was born from…
Hospitality Daily PodcastHow We Produce The Best Events in Hospitality - Meg Gutowski, The Independent Lodging Congress
In this episode we're learning from Meg Gutowski, the Events and Operations Senior Director at the Independent Lodging Congress (ILC). With a wealth of…
Hospitality Daily PodcastThe Keys to Understanding Opportunities Through Research To Create Fresh Hospitality Experiences - Margot Stern, The Hopewell
Do you want to learn about emerging market trends in order to serve people and innovate through hospitality? Today, we're learning how Margot Stern does this…
Hospitality Daily PodcastHow I Use AI As CEO of a Hospitality Company And A Technology Company - Karl Scarlett
In this episode, Karl Scarlett, CEO of both a technology development and strategy consulting firm (NetAesthetics) and a hospitality property management company…
Hospitality Daily PodcastWhat I've Learned About Leading with Tenacity in Hospitality - Terri Haack, Lowe
In this episode, we learn from Terri Haack, Senior Vice President at Lowe, former President of the Terranea Resort, and a trailblazer in the hospitality…
Hospitality Daily PodcastHow We're Reinventing Hospitality for New Parents - Jen Darwin, The Village Postnatal Retreat Center [San Francisco Sundays]
On this week's episode of San Francisco Sundays we're learning from Jen Darwin, the founder of The Village Postnatal Retreat Center - a sanctuary for new…
Hospitality Daily PodcastWhy You Should Take a Break - Chris Silcock, Hilton
Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares his advice on rest and taking breaks - something he has learned is…