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Marketing Reveals The Big Opportunity for Elevating The Hotel Guest Experience - Sabrina Cendral
In this episode, Sabrina Cendral, a hospitality advisor, strategist, and former Senior Vice President of Marketing and Sales for Club Med in North America, challenges the notion that operations is the only important aspect of delivering a great guest experience and emphasizes the holistic nature of guest engagement.
Listeners will learn:
The Importance of Comprehensive Guest Engagement: Understand why engaging guests before, during, and after their stay is crucial for creating memorable experiences.
Insights from Club Med's Strategy: Sabrina shares how Club Med engages with guests at every…
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