Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastFrom Motels to Music: How Owning and Operating Hospitality Businesses Helped Rupesh "Rup" Patel Achieve His Dream of Becoming a DJ
In this episode, Rupesh "Rup" Patel shares his story from the early days of his family's first motel to becoming a renowned hospitality owner, operator, and…
Hospitality Daily PodcastCrafting Community: What I Learned At Appellation's Event This Week with Ed Skapinok
In this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation, and its unique approach to community…
Hospitality Daily PodcastHow To Create A Hospitality Concept That Stays Successful Over the Long Term - Scot Turner
Scot Turner is the Founder & Managing Director of Auden Hospitality. With over two decades of experience working with prestigious brands and culinary icons…
Hospitality Daily PodcastBetter Than Easy: How Effort Can Make Your Guests Fall Deeper in Love With Your Hospitality - Susie Arnett, Six Senses
Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, and in this episode talks through concepts she outlined in her…
Hospitality Daily PodcastHow We Build Strong Brands - Chris Silcock, Hilton
In this episode, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares his perspective on what it takes to create a strong…
Hospitality Daily PodcastCareer Lessons in Leadership - Chris Silcock, Hilton
In this episode, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares what he has learned in his journey to overseeing Hilton's…
Hospitality Daily PodcastReviving a Revolving Rooftop - Matt Humphreys, Hyatt [San Francisco Sundays]
In this episode of "San Francisco Sundays," we revisit the iconic Hyatt Regency and delve into the exciting reactivation of its legendary rooftop venue with…
Hospitality Daily PodcastRelearning How to Relax: Top Travel Writer Shares Tips for Hospitality Providers (Jen Murphy)
Are we overdoing wellness in hospitality? In this episode, we're joined by Jen Murphy, a travel writer for publications such as the Wall Street Journal…
Hospitality Daily PodcastHow We Showcase and Honor Land Through Hospitality - Blair Foster, The Inn at Newport Ranch
In this episode, we visit Blair Foster, General Manager of The Inn at Newport Ranch, to explore the deep connection between hospitality and the land…
Hospitality Daily PodcastHow We Stay Fresh, Relevant & Loved 40 Years After Opening Through Creative Programming and Partnerships - Tiffiany Holmes, Hawks Cay Resort
In this episode, we're joined by Tiffiany Holmes, resort director at Hawks Cay Resort in the Florida Keys, who shares their innovative strategies for keeping a…
Hospitality Daily PodcastHow We Built An On-The-Spot Employee Recognition Program To Motivate Our Teams - James Ferguson, Wurzak Hotel Group
In this episode, you'll hear James Ferguson, Director of Culture at Wurzak Hotel Group, explain how they built an on-the-spot recognition program for their…
Hospitality Daily PodcastBuilding Beloved Hospitality Brands Through Storytelling and Experience Design - Jessica Gidari, Hospitality Lab
In this episode, Jessica Gidari, Senior Director of Design and Concept Development at Union Square Events' Hospitality Lab, discusses the art of creating a…
Hospitality Daily PodcastThe Keys to Hospitality Leadership Success - Jason E. Brooks
In this episode, Jason E. Brooks, a seasoned hospitality leader, discusses his latest book, "Every Leader Needs Followers." Jason shares his motivation for…
Hospitality Daily PodcastHow We Creatively Welcome Events & Group Business To Delight Guests (And Drive Revenue) - Matt Humphreys, Hyatt [San Francisco Sundays]
In this week's edition of "San Francisco Sundays," we're learning from Matt Humphreys, General Manager of the Hyatt Regency San Francisco, about creative…
Hospitality Daily PodcastEmbracing Hospitality In All Areas of Life To Become A Better Person - David Arraya
In this episode, David Arraya delves into the transformative power of hospitality in all areas of our lives. Listen now to learn: How hospitality can serve as…
Hospitality Daily PodcastHow I Unlock Potential Through Mentorship - Nikki Glass, Kimpton Hotels
In this episode, we're joined by Nikki Glass, a trailblazing General Manager at Kimpton Hotels, to explore the transformative power of mentorship in…
Hospitality Daily PodcastFrom Tough Mudder to Developer: Why Nature-Based Hospitality Is Creating Opportunities Now - Peter Mack, Collective Retreats
In this episode, Peter Mack, the founder and CEO of Collective Retreats and The Conservatory Collective, shares his journey from creating unforgettable…
Hospitality Daily PodcastThe Big Opportunity in Branded Residences (And How Accor Is Capitalizing on This) - Jeff Tisdall, Accor
In this episode, Jeff Tisdall, Chief Business Officer at Accor One Living and the company's Global Head of Mixed Use, joins us to share the opportunities and…
Hospitality Daily PodcastBillionaire Wellness: How We Run The Wellness Resort Co-Founded by Larry Ellison (Oracle) - Alex Walterspiel, Sensei
In this episode, Alex Walterspiel, Co-President and Chief Operating Officer of Sensei, shares what it takes to provide exceptional hospitality focused on…
Hospitality Daily PodcastHow We're Scaling Innovation and Investment from Short-Term Rentals to Hotels - Ben Wolff, Oasi
Ben Wolff is the co-founder and developer of Onera (IG: @StayOnera), a luxury treehouse resort in the Texas Hill Country. His experiential hospitality firm…
Hospitality Daily PodcastHow To Level Up As A Hospitality Leader - David Arraya
In this episode, we're joined by David Arraya, an international hotelier, globe trotter, coach, and speaker. Listen now to learn about: Navigating Career…
Hospitality Daily PodcastThe Keys to Better Sleep: For You and Your Guests - JD Velilla
Do you want to sleep better - and help your guests sleep better? I'm hearing more and more people talking about this now, and hospitality providers are in the…
Hospitality Daily PodcastHow We Provide Uncomplicated Fun Through Design And A Culture of Engaged Team Members - Celeste Brackley, Saguaro Palm Springs
Today, we're in Palm Springs, California, at the Saguaro Hotel to learn from its GM, Celeste Brackley. I heard about this property from speaking with their…
Hospitality Daily PodcastF&B: Top Mistakes & Biggest Opportunities - Scot Turner, Auden Hospitality
Scot Turner is the Founder & Managing Director of Auden Hospitality. With over two decades of experience working with prestigious brands and culinary icons…
Hospitality Daily PodcastThe Mental Model Top Leaders Use to Win in Hospitality Today - Kristie Goshow, KSL Resorts
Kristie Goshow is the Chief Commercial Officer for KSL Resorts, and in this episode, explains how "systems thinking" can help you lead your teams in engaging…
Hospitality Daily PodcastHow To Think 10 Steps Ahead, Solve Hard Problems With Strategy, And Stand Out - Caitlin Ornitz, Champagne Hospitality
In this episode, Caitlin Ornitz, Vice President of Strategy at Champagne Hospitality, draws from her background in management consulting with McKinsey &…
Hospitality Daily PodcastLongevity through Legacy: How I Lead Thousands at the World's Longest-Running Forbes Five-Star & AAA Five-Diamond Resort - Ann Alba, The Broadmoor
The Broadmoor is the world's longest-running Forbes Five-Star & AAA Five-Diamond resort. In this episode, Ann Alba, Vice President and Resident Manager at The…
Hospitality Daily PodcastWhy We Need to Promote Travel to Thrive in Hospitality - Sima Patel, Ridgemont Hospitality
Sima Patel is co-founder and CEO of Ridgemont Hospitality, a hospitality development and management company in the San Francisco Bay Area, and she was also the…
Hospitality Daily PodcastEmpowering Women in Hospitality (And Beyond) - Sima Patel, Ridgemont Hospitality
Sponsored by Otelier - the software behind every great host. Sima Patel is the co-founder and CEO of Ridgemont Hospitality, a San Francisco Bay Area-based…
Hospitality Daily PodcastNever Give Up: How I Became CEO (And How I'm Empowering Others Now) - Sima Patel, Ridgemont Hospitality
Sponsored by Otelier - the software behind every great host. Sima Patel is one of the most widely respected leaders in hospitality, earning recognition as…
Hospitality Daily PodcastHow We Improved Employee Satisfaction From 2.5 to 4.7/5 on Glassdoor - James Ferguson, Wurzak Hotel Group
Sponsored by Otelier - the software behind every great host. Glassdoor is sort of like those online reviews your hotels get on TripAdvisor and Google - but…
Hospitality Daily PodcastHow Our Hotels Become Community Pillars, Delighting Neighbors and Guests Alike - Caitlin Ornitz, Champagne Hospitality
Sponsored by Otelier - the software behind every great host. In this episode, Caitlin Ornitz, Vice President of Strategy at Champagne Hospitality, shares how…
Hospitality Daily PodcastCrafting Timeless Hospitality Experiences - Chris Norton, Equinox Hotels
In this episode, Equinox Hotels CEO Chris Norton talks about the timeless aspects of hospitality, and how it might look for you. A few more resources: If…
Hospitality Daily PodcastAligned For The Future: How We Merged, Rebranded & Built Tech To Help Hotels Navigate An AI-Powered World - Vic Chynoweth, Otelier [Sponsor Bonus]
Vic Chynoweth is the CEO of Otelier, formerly known as My Digital Office or MDO, and in this special episode, he talks about why they rebranded and the…
Hospitality Daily PodcastWhat Are We Missing With AI in Hospitality? (Stuart Greif, Forbes Travel Guide)
There's a lot of talk about AI in hospitality technology now, but what are we not talking about but should be? Stuart Greif has a unique perspective on this…
Hospitality Daily PodcastLeadership Lessons From The River for Hospitality - Chris Green, Remington Hospitality
Today, we're getting powerful leadership lessons from an unlikely source: a whitewater rafting trip! Listen to Remington Hospitality President Chris Green…
Hospitality Daily PodcastA Case Study in Creative Development: The Lodge at Marconi - Ethan Orley, Oliver Hospitality
The Lodge at Marconi has one of the most colorful stories I've come across recently. Its developer and operator, Oliver Hospitality, invited me to check it out…
Hospitality Daily PodcastWhy We Focus on Brand and Marketing at our Operating Company - Ethan Orley, Oliver Hospitality
Oliver Hospitality is a Nashville-based hotel and restaurant management company founded in 2009 on the idea that old and new properties could be reworked into…
Hospitality Daily PodcastHow We Cross-Train Hospitality "Athletes" For High Performance - Kristie Goshow & Chris Riccardi, KSL Resorts
In this episode, Kristie Goshow, Chief Commercial Officer, and Chris Riccardi, SVP of Global Sales Strategy at KSL Resorts, share how they cross-train their…
Hospitality Daily PodcastBeyond Boutique: Our Gen Z Capsule Hotel for Solo Travelers - Phil Hospod, Dovetail + Co
Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and in this episode, you'll hear…
Hospitality Daily PodcastDelight Guests Using Apple's "Unboxing" Strategy - Susie Arnett, Six Senses
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, shares what she learned from unboxing an iPhone that…
Hospitality Daily PodcastIdeas For You From The Indie Lodging Congress Confab Palm Springs - Josiah Mackenzie
This past week, I was in Palm Springs for an event produced by the Independent Lodging Congress and wanted to summarize some of my takeaways. You'll hear what…
Hospitality Daily PodcastHow To Craft Transformative Hospitality Experiences - Michelle Oliver, Expitality
It seems like everyone talks about experiential hospitality. So, how do we know where the opportunity lies and how we can authentically provide experiences…
Hospitality Daily PodcastHow We Use History To Delight Guests, Neighbors, and Staff - Cynthia Leonard, The Broadmoor
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and…
Hospitality Daily PodcastFrom MTV Producer to Leading Wellness Programming: Lessons and Observations for Hospitality - Susie Arnett, Six Senses
Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas and one of the world's leading experts on wellness. In this episode…
Hospitality Daily PodcastThe Equinox Approach: Empowering High-Performance Living through Hospitality - Chris Norton, Equinox Hotels
In this episode, we're learning from Equinox Hotels CEO Chris Norton about how they built on the 30-year legacy of the Equinox brand to create what has become…
Hospitality Daily PodcastHow I Stay Connected To Cultural Trends That Matter - Kristie Goshow, KSL Resorts
A few weeks ago, Kristie Goshow joined us to share the idea of The Great Crossover - and how it can unlock innovation in hospitality. Kristie Goshow is the…
Hospitality Daily PodcastHow We Transformed Our Loyalty Program to Delight Our Guests Now and Maximize Revenue - Josh Belkin, Omni Hotels & Resorts
Loyalty is the foundation for growing a thriving and profitable hospitality business. In this episode, you'll learn how Josh Belkin, Vice President of Loyalty…
Hospitality Daily PodcastLeading A Culture of Growth Through Curiosity - Chris Green, Remington Hospitality
Chris Green is the President of Remington Hospitality, and in this episode shares what he's learned about the power of curiosity, how this affects culture, and…
Hospitality Daily PodcastWhy I Love "Slow Travel" - Josiah Mackenzie (with Mollie Reese of Stay in Good Company)
In this episode, I'm interviewed by Mollie Reese - host of the Stay in Good Company Podcast (Spotify) - all about slow travel, how it's shaped me, and some of…
Hospitality Daily PodcastTrailblazing Hospitality: Why I Started A Race In My Community (And What I've Learned Through Running and Personal Development) - Sid Garza-Hillman, Stanford Inn
If you want some inspiration on what it looks like to expand the definition of what it means to be a hospitality provider, you should listen to Sid…
Hospitality Daily PodcastHow We Use Retail & Spa To Delight Our Guests - Amy Mullins, KSL Resorts
For so many people, spas, wellness amenities, retail outlets, and shopping are a big part of the fun of staying at a hotel or resort - so are you making the…
Hospitality Daily PodcastRedefining Luxury Hospitality - Maud Bailly, Accor
How can hotels redefine the next era of hospitality while remaining true to their core values of elegance, exclusivity, and emotional engagement? In this…
Hospitality Daily PodcastFrom Accor Chief Digital Officer to CEO: My Observations on Tech - Maud Bailly, Accor
How can hotels use technology to enhance guest experiences without losing the personal touch that defines great hospitality? In this episode, we're learning…
Hospitality Daily PodcastResearch: Top Hospitality Trends to Watch in 2024 - Zach Demuth, JLL
Today Zach Demuth, Global Head of Hotels Research at JLL, walks us through their Global Hotel Investment Outlook for 2024. What we cover in this episode is…
Hospitality Daily PodcastThink Differently About Hospitality To Get Different Results - Phil Hospod, Dovetail + Co
Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and he didn't get to where he is…
Hospitality Daily PodcastThe Vision of a Chief Wellness Officer - Dr. Romie Mushtaq, Great Wolf Resorts
Dr. Romie Mushtaq is a board-certified physician and one of the most fascinating people I've met in hospitality. After spending six years as the Chief Wellness…
Hospitality Daily PodcastChip Conley: Learning to Love Midlife - Insights for Hospitality
This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, Chip Conley joins us to talk about his new book, Learning to Love…
Hospitality Daily PodcastChip Conley: What I Learned At Airbnb About Hospitality
This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, we're joined by Chip Conley - whom many of you know as the founder of…
Hospitality Daily PodcastHow We Use Activities to Delight Guests and Drive Revenue - Henry Cox, Terranea Resort
Yesterday, we heard Terranea Resort President Ralph Grippo talk about how they monetize every square foot of their property through programming, activities…