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How We Use History To Delight Guests, Neighbors, and Staff - Cynthia Leonard, The Broadmoor
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and neighbors feel more connected to your hotel?
I can't think of someone better suited to show us what this can look like than Cynthia Leonard, the historian at The Broadmoor in Colorado Springs, Colorado - one of America's most iconic grand resorts. In this episode, you'll learn how Cynthia uses history to engage their teams and delight their guests.
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