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How "Being Our Own Guest" Enabled Us To Allow More Early Check-Ins (And Improve Guest Satisfaction 20%) - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, shares the power of experiencing your hospitality services from a guest's perspective. Roman tells the story of staying at various Kasa properties and how this led to changes and improved guest satisfaction.
Listeners will learn about:
The Importance of Personal Experience: Learn why Roman believes in being a guest in his hotels and how this practice helps him identify and address subtle issues that might otherwise go unnoticed.
Impactful Changes: Discover the changes Roman and his teams implemented that resulted in a 20% improvement…
The skinny
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