Shows / Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services Analysis
Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent…
Episodes
Business of Tech: Daily MSP News & IT Services AnalysisAI Regulations, New, Unusual Cybersecurity Threats, and Intel's Foundry Challenges
The episode opens with a report on a series of explosions involving handheld pagers in Lebanon and Syria, which injured multiple individuals, including members…
Business of Tech: Daily MSP News & IT Services AnalysisAmazon's Office Return, Microsoft AI Updates, CrowdStrike Issues, and AI in Customer Service
We start with Amazon's announcement that it will require corporate employees to return to the office five days a week by January 2025. This decision…
Business of Tech: Daily MSP News & IT Services AnalysisNext-Gen MSPs, AI Growth, Cybersecurity Spending, and Apple's Health Tech Advances
Dave Sobel discusses the evolving landscape of managed service providers (MSPs) and the increasing importance of cybersecurity and compliance. With a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Call the FBI Before the Breach, Not After — Brett Leatherman, FBI
In this bonus episode of The Business of Tech podcast, Brett Leatherman, a senior executive with the FBI, provides insights into the current cybersecurity…
Business of Tech: Daily MSP News & IT Services AnalysisConsumption Billing for MSPs: Rising Cloud Bills Create a Cost Play — Business of Tech Lounge with TC Doyle
Host Dave Sobel dives into the evolving landscape of cloud pricing and AI models, highlighting the significant shifts that are reshaping customer expectations…
Business of Tech: Daily MSP News & IT Services AnalysisHybrid Work Trends, Microsoft Upgrades, AT&T vs. Broadcom, Intel's Future, and Zendesk Pricing
A recent Zoom survey reveals that 83% of employees report higher productivity in hybrid environments, with 64% of leaders adopting such models. Despite this…
Business of Tech: Daily MSP News & IT Services AnalysisCalifornia AI Bill Faces Opposition, ConnectWise Acquisitions, and AI in Sports Reporting
The episode starts with California's AI safety bill, SB 1047. The bill, which mandates safety testing and third-party audits for advanced AI systems costing…
Business of Tech: Daily MSP News & IT Services AnalysisRansomware Recovery Gaps, AI Risks, DOL Cybersecurity Guidance, and Intel's Strategic Shift
A recent survey reveals that while 80% of IT leaders express confidence in their recovery strategies post-ransomware attacks, nearly 70% have paid ransoms…
Business of Tech: Daily MSP News & IT Services AnalysisAI Strategies, Creativity in Education, and Apple's Healthcare Innovations
Gartner emphasizes the importance of tailored AI strategies, suggesting that focused use cases yield better returns on investment compared to broad, generic…
Business of Tech: Daily MSP News & IT Services AnalysisTech Hiring Stalls, Cloud Costs Rise, Layoffs Linked to Breaches, Pango Acquires Kaspersky Users
The August jobs report revealed that the U.S. economy added 142,000 jobs, falling short of expectations, while the unemployment rate decreased to 4.2%. Small…
Business of Tech: Daily MSP News & IT Services AnalysisIT Services for Healthcare AI: Data Strategy Comes Before the Model — RJ Kedziora, Estenda Solutions
host Dave Sobel interviews RJ Kedziora, the co-founder of Estenda Solutions, a company specializing in software, data analytics, and AI for the healthcare…
Business of Tech: Daily MSP News & IT Services AnalysisVirtual CISO Demand, AI Adoption, MSP M&A Market, Edge Computing, and More
Firstly, the episode highlights the high demand for virtual CISO services among small to medium-sized businesses, emphasizing the gap between demand and…
Business of Tech: Daily MSP News & IT Services AnalysisAI Risk, Oprah on AI, Intel Chip Setback, ConnectWise Marketplace Revamp, Auvik Network Enhancements
Fortune 500 companies are showing caution in adopting generative AI, with a focus on risks rather than benefits. A recent survey reveals that AI tools are…
Business of Tech: Daily MSP News & IT Services AnalysisEconomic Outlook, Tech Earnings, AI Trends, and IT Confidence
The U.S. Consumer Confidence Index shows a slight increase despite concerns about the labor market, while Dell exceeds expectations with an 80% surge in…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring: Use a Mixed Labor Strategy to Flex With Demand — Hugo Malan
Dave Sobel is joined by Hugo Malan, an expert in building workforces with a mixed labor strategy. They discuss the concept of a mixed labor strategy, which…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Deepfakes Make Reality Harder to Verify — Business of Tech Lounge with Jessica C. Davis
Dave Sobel delves into the profound question of how advancements in AI technology, such as deep fakes and synthetic voices, are impacting our understanding of…
Business of Tech: Daily MSP News & IT Services AnalysisChinese Hackers in ISPs, OpenAI's breakthrough, Security Concerns, and Tech Hiring Trends
Chinese state-backed hackers have intensified their attacks on US internet service providers, targeting government and military communications. The…
Business of Tech: Daily MSP News & IT Services AnalysisAI in Patch Management, Chatbots, Cloud Spending, and Windows Control Panel
The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves…
Business of Tech: Daily MSP News & IT Services AnalysisFTC Non-Compete Bans, US Sues Georgia Tech, Microsoft Endpoint Security Summit, and Vulnerabilities
Firstly, a federal judge in Texas halted the FTC's nationwide ban on non-compete agreements, sparking legal uncertainty and potential appeals in other states…
Business of Tech: Daily MSP News & IT Services AnalysisRevised Jobs Data, AI Investments, Remote Work Trends, and Supply Chain Woes
The episode begins by discussing the revised U.S. job growth data, revealing a loss of 818,000 jobs as remote work declines but stabilizes above pre-pandemic…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring: Untapped Global Talent Markets Beyond India — Jonathan Romley
Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges…
Business of Tech: Daily MSP News & IT Services AnalysisConsumption Billing for MSPs: Why AI Breaks Per-Seat SaaS Pricing — Business of Tech Lounge with Seth Robinson & Ryan Morris
Dave Sobel is joined by analysts Ryan Morris and Seth Robinson to discuss the current state of the SaaS industry, the challenges with pricing models, and the…
Business of Tech: Daily MSP News & IT Services AnalysisGenerative AI, Microsoft Updates, Gen Z Consulting Dilemma, AI Overbuilding, Vision Pro Review
Generative AI is currently facing a downturn, with Gartner placing it at the peak of inflated expectations and urging organizations to assess ROI and maturity…
Business of Tech: Daily MSP News & IT Services AnalysisAI in Law, Insurance, more; Zoom goes 1M for Webinar, OpenAI Moves, AMD vs NVIDIA
AI continues to make waves across various industries, with the American Bar Association issuing ethical guidelines for lawyers using generative AI tools. The…
Business of Tech: Daily MSP News & IT Services AnalysisNPD Massive Data Breach, Pentagon's CMMC Rules, Apple Opens NFC, and Ransomware Surge
A massive data breach at National Public Data exposed billions of records and raised concerns about data aggregation risks. The breach, believed to be caused…
Business of Tech: Daily MSP News & IT Services AnalysisInflation Eases, Cisco Layoffs, MSP Demand, Jamf-Microsoft Deal, and AI Growth
The episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Operations: Stay Consultative When Client Markets Turn Volatile — Business of Tech Lounge with Marcus Olsen
When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite…
Business of Tech: Daily MSP News & IT Services AnalysisGoogle's Gemini Live, Flux AI Challenge, Antitrust Ruling, Vendor Empowerment, AI Advancements
Google introduces Gemini Live, a voice chat feature powered by generative AI, offering enhanced speech capabilities and natural conversations. Meanwhile, Flux…
Business of Tech: Daily MSP News & IT Services AnalysisGoogle AI Cutbacks, MIT AI Risk Tool, CISA Ruling Impact, FCC Cybersecurity for Schools
Google's AI overviews in search results have significantly decreased due to user complaints about incorrect answers, prompting the company to refine its…
Business of Tech: Daily MSP News & IT Services AnalysisAI Trust, Security Failures, Zoom Docs, Microsoft Changes, OpenAI Chaos
A study from Washington State University reveals that using AI terminology in product descriptions can decrease consumer trust, particularly for high-risk…
Business of Tech: Daily MSP News & IT Services AnalysisWall Street Jitters, Cloud Earnings, Intel Leadership Crisis, Acronis PE Buyout
Despite concerns of a potential recession, economic indicators suggest continued growth, with the National Bureau of Economic Research indicating positive job…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Automation: Use AI to Structure Unstructured Data — Cody Schneider, Draft Horse AI & Swell AI
Dave interviews Cody Schneider, the CEO of Draft Horse AI and Swell AI, who shares insights on automating workflows using artificial intelligence (AI). Cody…
- Business of Tech: Daily MSP News & IT Services Analysis
Reviewing Technology Positions in GOP and Democratic Party Platforms
This bonus episode dives into the technology positions outlined in the Republican and Democratic Party platforms. The focus is on policy, not personality, with…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Operations: Can Open Source Reduce Risk for Clients? — Doug Milburn, 45 Drives
Doug Milburn, co-founder of 45 Drives, discusses the role of open source solutions in the tech industry. Doug emphasizes the importance of open source in…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Point AI at Your Top Performers First — Colin Britton
The potential of AI is to enhance the productivity of top performers within organizations. The focus is on leveraging AI to elevate the performance of senior…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: SMBs Shift From Security to Cyber Resiliency — Business of Tech Lounge with Anurag Agrawal
Dave Sobel welcomes Anurag Agarwal from TechIsle to discuss research data on customer expectations, cybersecurity, and AI trends. The conversation delves into…
Business of Tech: Daily MSP News & IT Services AnalysisCrowdStrike Consquences, SaaS Pricing Evolution, AI Security Tools, and IT Outsourcing Strategies
In the aftermath of the CrowdStrike outage, Delta Airlines estimates a $500 million loss due to flight cancellations and financial repercussions. Delta is…
Business of Tech: Daily MSP News & IT Services AnalysisRemote Work Trends, AI Use Cases, Risk Management, Vertical Specialization, & Legal Practice Launch
Remote work popularity is surging, with full-time remote workers expected to rise from 12.7% to 22% next year. CISOs are facing significant security challenges…
Business of Tech: Daily MSP News & IT Services AnalysisAI Sentiment Analysis, FedRAMP Modernization, Border Search Rulings, Microsoft Security Strategy
In the current landscape of AI sentiment analysis, there are challenges faced by organizations in justifying the costs of generative AI projects. While…
Business of Tech: Daily MSP News & IT Services AnalysisResilient U.S. Economy, Kaseya 365 Adoption, Search Industry Disruption
First, an overview of the current state of the U.S. economy, highlighting positive trends such as the expansion of the services sector and a slight pickup in…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Why Responsible AI Must Work With People — Srini Koushik, Rackspace
Srini Koushik, President of Technology and Sustainability at Rackspace, discusses the changing landscape of sustainability and AI in the IT services market…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Operations: Vendor Quality Matters After CrowdStrike — Business of Tech Lounge with Ryan Morris
Dave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech…
Business of Tech: Daily MSP News & IT Services AnalysisCrowdStrike Outage Fallout, North Korean Hacks Cyber Firm, Digital Twins, Cloud Security
We discuss the aftermath of CrowdStrike's software update crash, which cost Fortune 500 companies an estimated $5.4 billion. The update caused widespread…
Business of Tech: Daily MSP News & IT Services AnalysisCybersecurity & Ransom Payments, Open Source Mandate, , Google's Cookie Reversal, AI Advancements
The episode begins with a discussion on a vulnerability in Microsoft's Windows Hello for Business authentication model, which has been found to be susceptible…
Business of Tech: Daily MSP News & IT Services AnalysisGlobal IT Spending Surge, Meta's Regulatory Showdown, Legacy Tech Upgrades, and NATO Cyber Defense
Global IT spending is projected to surge by 7.5% in 2024, driven by increased demand for data center systems and IT services, particularly generative AI. The…
Business of Tech: Daily MSP News & IT Services AnalysisThe CrowdStrike Incident: What Happened & Software Quality Concerns, SolarWinds Lawsuit
CrowdStrike released a software update that caused Windows machines to enter a boot loop, impacting around 8.5 million devices globally. The CEO of CrowdStrike…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring: Using AI to Predict Employee Turnover — Tyler Hochman, FORE Enterprise
Tyler Hochman, CEO of FORE Enterprise, discusses their AI workforce analytics platform that predicts employee turnover before employees themselves are aware of…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Profitability: Starting an MSP in 2024 Means Looking Past MRR — Business of Tech Lounge
ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on…
Business of Tech: Daily MSP News & IT Services AnalysisMistral, OpenAI, AWS & MSFT AI updates, Windows Updates, and Managed Services As Software
Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft…
Business of Tech: Daily MSP News & IT Services AnalysisAI Adoption Challenges, Cybersec Funding, Overtime Rules, Net Neutrality, Apple Vision Pro Sales
We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for…
Business of Tech: Daily MSP News & IT Services AnalysisRemote Work, Equity Grants, Four-Day Workweek, Cybersecurity Threats, AI Advances
New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique…
Business of Tech: Daily MSP News & IT Services AnalysisNavigating Market Shifts: Inflation, AI Skepticism, Hardware Longevity
Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Tracking Data Leakage Across Cloud SaaS Apps — Yasir Ali, Polymer
One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology…
Business of Tech: Daily MSP News & IT Services AnalysisFuture of IT Services Report, Compliance Scorecard Alliances, Consultants becoming MSPs
The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI…
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI, Cybersecurity Risks, Regulatory Challenges, and New Ransomware Tactics
Microsoft and Apple will not have advisory roles on OpenAI's board of directors, despite their investments, as regulatory scrutiny on big tech companies…
Business of Tech: Daily MSP News & IT Services AnalysisMarket Trends: Small Caps, Job Market Dynamics, AI PCs, and Security Spending
A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Profitability: Why Profit and Client Satisfaction Rise Together — Peter Kujawa, Service Leadership
this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Securing the Open-Source Code in Your Stack — Paula Paul, Grayshore
In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in…
- Business of Tech: Daily MSP News & IT Services Analysis
Feed Drop: Dave Sobel on Dark Rhino Security Confidential
A special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech…
Business of Tech: Daily MSP News & IT Services AnalysisAntivirus Trends, MSP Programs, AI Strategy, Vendor Neutrality, and Generative AI Interfaces
Nearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this…