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MSP Operations: Stay Consultative When Client Markets Turn Volatile — Business of Tech Lounge with Marcus Olsen
When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite facing volatility in the economy, particularly in the biotech, venture capital, and private equity sectors, Olson emphasized the importance of a consultative approach in building relationships with clients. He highlighted the challenges of managing a diverse team with varying reactions to market conditions, emphasizing the need for trust and rapport in client interactions.
Olson also shared insights on the impact of AI in the industry…
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