Shows / Back in 10
Back in 10
Savanah & Jen bring you a podcast for dental leaders leveling up on and off the clock. Real talk, quick breaks, big impact. BRB—greatness incoming.
Episodes
- Back in 10
Episode 72: I Didn't Know How Personal Leading a Team Would Get
Nobody tells you how personal leadership is going to get. That your entire team can read your mood before you've even opened your mouth. Or that leaving a job…
Back in 10Episode 71: You're Not Clinical. So Why Are You My Boss?
"You're not a hygienist. You don't understand." Oh, we're going there. You're responsible for the entire dental practice. Scheduling. Team performance. Patient…
- Back in 10
Episode 70: Off the Cuff - Business Travel, Healthy Habits, and an Ass Pillow
Business travel sounds glamorous until you're exhausted, dehydrated, living out of a suitcase, and wondering why you didn't pack your own pillow. And…
- Back in 10
Episode 69: Do You Need Another Employee or Just Better Systems?
The phones won't stop ringing. Recall is falling behind. Your front desk is overwhelmed. And someone inevitably says, "We need to hire another person!" But do…
- Back in 10
Episode 68: You’re a Leader. You Don’t Have to Be Available 24/7. Know Your Boundaries.
You’re on PTO. So why are you checking your work email? Somewhere along the way, many of us started confusing great leadership with endless availability. We…
- Back in 10
Episode 67: Should You Break Up With Your PPO?
Breaking up is hard to do. Especially when your PPO is helping fill the schedule. But is it actually helping your practice? In this episode of Back in 10, Jen…
- Back in 10
Epsiode 66: Title Says Office Manager. Job Says COO. Jen and Savanah Don't Agree.
Your title says Office Manager. But your responsibilities? They might look a whole lot more like COO. Hiring and firing. Managing payroll. Reviewing the P&L…
- Back in 10
Episode 65: What Does It Take to Be a Dentrix & Dentrix Ascend Practice of the Year?
What does it actually take to become a Practice of the Year? Back in 10 went LIVE from the Henry Schein One booth at AADOM for a very special conversation with…
- Back in 10
Episode 64: Your Practice Is Producing More. So Why Are You Making Less?
Your schedule is full. Your team is busy. Production is up. So... why is there less money left at the end of the month? In this episode of Back in 10, Jen and…
- Back in 10
Episode 63: Stop Calling Everything Burnout
"I'm exhausted." "I hate this job." "We're understaffed." "I'm doing the work of three people." "I need a vacation." We've gotten really comfortable calling…
- Back in 10
Episode 62: Off the Cuff -The DSO Pressure Nobody Talks About
This one wasn't planned. What started as an off-the-cuff conversation about expectations and accountability quickly turned into Jen sharing her own experience…
- Back in 10
Episode 61: How Do You Hold Someone Accountable When You're Afraid They'll Quit?
You know the conversation needs to happen. But what if they quit? In today's hiring market, that's the fear many dental leaders carry every single day. You…
- Back in 10
Episode 60: This or That: Career Edition
Your career is made up of thousands of little decisions. This episode is all about picking a side. In this edition of This or That, Jen and Savanah tackle some…
- Back in 10
Episode 59: The Doctor Is Avoiding It. Now What?
The doctor knows there's a problem. The team knows there's a problem. You know there's a problem. ...but no one is making the decision. In this episode of Back…
- Back in 10
Episode 58: This or That: Leadership Edition, But Make It Quick
Leadership decisions, but make them fast. In this quick round of This or That, we’re picking sides on some big leadership questions with very little time to…
- Back in 10
Episode 57: This or That: Managing Edition
Welcome to another round of This or That! This time, we're tackling one of our favorite topics: managing people. Should you hire for attitude or experience?…
- Back in 10
Episode 56: This or That: Office Culture Edition
Welcome back to our This or That series! This time, we're tackling office culture. The little decisions that can have a big impact on your team, your…
- Back in 10
Episode 55: This or That: Communication Edition
Email or phone call? Voice memo or typed message? Open door policy or scheduled office hours? In this episode of Back in 10, we're kicking off a brand-new…
- Back in 10
Episode 54 LIVE IN DC: From Inspiration to Implementation: Bringing CE Ideas Back to Your Practice
You attend an incredible CE event. Your notebook is full. Your mind is racing. You can't wait to get back to the practice and start making changes. And then…
- Back in 10
Episode 53: Why Patients Say Yes to Treatment... Then Ghost You
They said yes. They understood the treatment. They scheduled the appointment. And then... they disappeared. In this episode of Back in 10, we're tackling one…
- Back in 10
Episode 52- Can You "Fix" a Toxic Team Member When They Are Also Your Top Performer?
What do you do when your top performer is also the person creating tension, drama, or negativity inside your practice? Because high production does not always…
- Back in 10
Episode 51: New to Dental Leadership? Start Here
Stepping into dental leadership can feel like one day you were just doing the job… and the next day everyone was looking at you for answers. No playbook. No…
- Back in 10
50 Episodes Later and Still Figuring It Out: One Year of Back in 10
One year. Fifty episodes. Countless laughs, a few tears, some questionable language choices… and somehow, we’re still figuring it out. In this special…
- Back in 10
Episode 49: AI Is Not Replacing Your Team. Calm Down.
AI in dentistry is everywhere right now… and honestly? Some people are spiraling. In this episode of Back in 10, we’re having a real conversation about what AI…
- Back in 10
Episode 48: "I’ll Just Do It Myself” Is the Problem: Let’s Talk Delegation
“I’ll just do it myself.” We’ve all said it… and it might be the exact reason you feel overwhelmed. In this episode of Back in 10, we’re talking about…
- Back in 10
Episode 47: Leader vs Manager: Why You Need Both
Leader or manager? The truth is… you don’t get to pick just one. In this episode of Back in 10, we’re breaking down the real difference between leading and…
- Back in 10
Episode 46: The HR Conversation That Could Save a Life with Ralf Tomandl
This episode is a little different… and it matters. Ralf Tomandl of HR for Health joins us as we talk about the HR conversations that go beyond policies and…
- Back in 10
Episode 45: Stop Waiting to Feel Ready. Here’s How to Decide Anyway
Stop waiting to feel ready. Here’s how to decide anyway. In this episode, we’re answering a listener question: What decision-making framework helps leaders…
- Back in 10
Episode 44: Leading Other Leaders in a Dental Practice: What Actually Works
What does it actually look like to lead other leaders in a dental practice? Especially when you don’t own the business… and you don’t sign the paychecks… but…
- Back in 10
Episode 43: Have You Ever Led While Doubting Yourself?
Have you ever led while doubting yourself? Like… really doubting yourself. In this episode, we’re talking about the kind of leadership no one posts about. The…
- Back in 10
Episode 42: Can Leaders Be Friends With Their Team?
Can leaders be friends with their team? It’s a question that makes a lot of leaders uncomfortable, especially in small businesses and dental practices where…
- Back in 10
Episode 41: Should Dental Offices Offer Unlimited Sick Time and PTO?
Unlimited sick time and PTO sounds great in theory. But does it actually work in a dental practice? In this episode of Back in 10, Jen and Savanah unpack one…
- Back in 10
Episode 40: Finding Your People (With a Few Side Quests)
Sometimes the best conversations are the ones that were never planned. In this episode of Back in 10, Jen and Savanah talk about finding your people in…
- Back in 10
Episode 39: Leadership, Loyalty, and the Social Media Bombshell
Leadership decisions do not happen in a vacuum. They impact teams, relationships, and trust. In this episode of Back in 10, Jen and Savanah have an honest…
- Back in 10
Episode 38: Deep Dive into Hiring and Keeping Dental Assistants with Stacey Singleton
Hiring dental assistants is one of the biggest challenges facing practices right now. Keeping them is even harder. In this extended episode of Back in 10, Jen…
- Back in 10
Episode 37: How to Interview with Confidence and Clarity
Interviewing well is a leadership skill, and it is one that most teams are never taught. In this episode of Back in 10, Jen Steadman, owner of the hiring…
- Back in 10
Epsidoe 36: Hiring Starts With Your Job Ad
If you are struggling to find the right candidates, the problem may not be the market. It may be your job ad. In this episode, Jen and Savanah kick off a…
- Back in 10
Live from PA: The Power of Networking and Making the First Move
This episode was recorded live at Unlock the C.O.D.E. dental event in Pennsylvania and we are bringing it back for anyone who could not attend in person. In…
- Back in 10
Episode 35- Time Management Tips in 10 Minutes
If you feel busy all day but still behind, this episode is for you. In just ten minutes, Jen and Savanah share practical time management tips for leaders who…
- Back in 10
Episode 34: What Success Really Looks Like
As we close out the year and look ahead, the question comes up again and again. What does success actually mean? In this episode, Jen, Savanah, and Chris take…
- Back in 10
Episode 33: 10 Benchmarks That Will Grow Your Dental Practice Next Year
Growth does not happen by accident. It happens when leaders know what to track and how to use the data to make better decisions. In this episode, Jen and…
- Back in 10
Episode 32: AR Truths - If You Don’t Collect the Dollars, You Collect Excuses
Accounts receivable isn’t about bad patients or unlucky timing. It’s about systems, expectations, and leadership. In this episode, Jen and Savanah dig into the…
- Back in 10
Episode 31: The Truth About Insurance Verification No One Wants to Admit
Insurance verification isn’t glamorous, but it’s critical. In this episode, Jen and Savanah break down the real challenges behind verification - from outdated…
- Back in 10
Episode 30: Frownies, Friendship, and Thankful AF
This Thanksgiving, Jen and Savanah are reflecting on a year filled with change, growth, challenges, and the friendships that made all the difference. They talk…
- Back in 10
Episode 29: Recall System Refinement - The Key to a Full Hygiene Schedule
A predictable hygiene schedule is the heartbeat of every successful dental practice. In this episode, Jen and Savanah dig into the art and strategy of recall…
- Back in 10
Episode 28: Real Talk on Operatory Turnover and Flow
Efficient turnover isn’t busy work, it’s the backbone of a well-run practice. In this episode, Jen and Savanah dive into what it really takes to create smooth…
- Back in 10
Episode 27: Double-Ply Leadership: Managing Dental Inventory Like a Pro
From omelet disasters to sticky-note chaos, Savanah and Jen tackle one of the least glamorous topics in dentistry - inventory management - with their trademark…
- Back in 10
Episode 26: Leadership Nightmares - The Scariest Stories in Dentistry
What’s scarier than a failed bone graft? Try fraud, micromanagers, or being literally put in the freezer. In this Halloween edition of Back in 10, Jen and…
- Back in 10
Episode 25: Break Room Session- Thrifting, Mahjong, and Multi-Site Leadership with Brandi Williams
Brandi Williams didn’t plan on a career in dentistry - she stumbled into it, stayed for 31 years, and now leads 46 practices as Chief Growth Officer. In this…
- Back in 10
Episode 24: The Real Talk on Schedule Optimization
A full schedule doesn’t always mean a healthy one. In this episode, Jen and Savanah tackle schedule optimization from every angle - productivity, burnout…
- Back in 10
Episode 23: AI Can’t Do This - The Human Side of Patient Loyalty
Great marketing doesn’t start with software. It starts with people. In this episode, Jen and Savanah share how to strengthen patient loyalty and referrals…
- Back in 10
Episode 22: De-Escalation Secrets Every Dental Leader Needs
When patient conversations get heated, your response sets the tone for your entire team. In this episode, Jen and Savanah talk through de-escalation strategies…
- Back in 10
Episode 23: Treatment Presentation That Builds Trust (Not Pressure)
The words you use in treatment presentation matter more than you think. Patients don’t respond to jargon, they respond to clear explanations, everyday…
- Back in 10
Episode 20: Warning: Not Dental, Just Real
This episode isn’t about practice management or leadership tips. It is about real life, real struggles, and how we keep ourselves afloat in a demanding…
- Back in 10
Episode 19: Chairside Manner Unfiltered
Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered…
- Back in 10
Episode 18: Secrets to Leaving a Lasting Impression in Dentistry
Patients remember how they felt when they walked out of your practice, and that memory shapes whether they return or refer. In this episode, Jen and Savanah…
- Back in 10
Episode 17: First Impressions That Hit
Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the…
- Back in 10
Episode 16: Meeting Mayhem - Implement Change Without Freaking Everyone Out
You’re back from the conference, your brain is buzzing, and your notes are overflowing. Now what? In this episode, Jen and Savanah break down how to transform…
- Back in 10
Episode 15: Meeting Mayhem - What Makes a Speaker Unforgettable (and Swag Worth Packing)?
What makes a dental conference speaker truly unforgettable and what swag is actually worth stuffing into your carry-on? In this episode of Back in 10, Savanah…
- Back in 10
Episode 14: Meeting Mayhem - Mindset, Money, and Making Conferences Count
Conferences aren’t just about showing up, they’re about showing up prepared. In this episode of Back in 10, we’re talking mindset, money, and making every…