Episode 69: Do You Need Another Employee or Just Better Systems?
The phones won't stop ringing. Recall is falling behind. Your front desk is overwhelmed. And someone inevitably says, "We need to hire another person!"
But do you?
In this episode of Back in 10, Jen and Savanah challenge one of the most common reactions to an overwhelmed dental practice: adding another employee before figuring out what's actually broken.
Is your team truly understaffed? Or are outdated workflows, unclear responsibilities, manual processes, and inefficient systems creating more work than necessary?
From Savanah's legendary color-coded Post-it Notes to Jen's absolute horror…
The skinny
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