Episode 22: De-Escalation Secrets Every Dental Leader Needs
When patient conversations get heated, your response sets the tone for your entire team. In this episode, Jen and Savanah talk through de-escalation strategies that every dental leader should know.
From using calm tone and pauses, to documenting conversations and knowing when to step in, this episode gives you the tools to keep control of tense situations without burning out your team.
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.