Shows / Scale My Clinic
Scale My Clinic
Welcome to the Scale My Clinic Podcast Discover the tools, strategies, and insights to help General Practice owners create thriving, profitable, and high-performing clinics. Hosted by Sachin and Todd, co-founders of Scale My Clinic, this podcast is your go-to resource for actionable advice, inspiring success stories, and expert perspectives tailored to the unique challenges of General Practice. Whether you’re navigating operational hurdles, looking to improve patient care, or ready to take your…
Episodes
Scale My ClinicEp 130: Emergency pod! Two Medicare changes GP Practices should act on now
From 1 November 2026, two Medicare changes create new opportunities for General Practices. GP Chronic Condition Management Plans and reviews can now be…
Scale My ClinicEp 129: How GP Owners Win While General Practice Gets Squeezed
General Practice is getting squeezed. Pharmacists are taking on work that used to sit inside the Practice. Single-issue telehealth services are carving off…
Scale My ClinicEp 128: How GP Owners Stop Being the Bottleneck
If every decision, problem and loose end in your Practice still finds its way back to you, you don't really have a delegation problem. You have an Owner…
Scale My ClinicEp 127: The 3 Ingredients That Get Practice Projects Finished
Most Practice Owners don’t have an ideas problem. They’ve already got a list of things that would make the Practice better. The treatment room could perform…
Scale My ClinicEp 126: The Unpaid Work Eating Your Practice Alive
General Practice is doing more work than Medicare ever sees. Results arrive after the consultation. Referrals need chasing. Reminders need resetting. Patients…
Scale My ClinicEp 125: Why Your Best GPs Are Leaving Money On The Table
Some of the GPs doing the best medicine are also the ones billing the least effectively. They're managing complex patients, doing the care planning, following…
Scale My ClinicEp 124: The Four Levels of GP Practice Ownership
Not all Practice ownership is created equal. Some Owners have bought themselves a nightmare job. Others have built a well-paid job, a real business, or…
Scale My ClinicEp 123: What It Takes to Make Practice #2 Work
Mary Wyatt and Sean Stevens opened Vic Park Clinic with just the two of them in 2019. A few months later COVID hit, and they opened a respiratory clinic right…
Scale My ClinicEp 122: Before You Take On A GP Partner, Check These Four Things
Most Practice Owners don't decide they need a partner, then go looking for the right one. Someone asks to buy in. And suddenly the question becomes, “Should I…
Scale My ClinicEp 121: He Built a Practice That Doesn't Need Him
Only 20% of GPs would consider Practice Ownership today. It used to be 45%. The RACGP asked the ones with doubts why, and 80% said the same thing: they're not…
Scale My ClinicEp 120: How GP Owners Should Navigate the Surcharge Ban
On 1 October 2026, surcharging card payments becomes illegal in Australia. The RBA says the change is about transparency and lower costs for consumers. The…
Scale My ClinicEp 119: How Five GP Owners Make Decisions Without Getting Stuck
Dr Annelies Geissler joined Robina Town Medical Centre and EZT Medical Centre as a contractor GP in 2008. Sixteen years later, she's one of five equal Owners…
Scale My ClinicEp 118: How a Junior GP Chose the Right Practice to Buy Into
When Dr Luke Ward started looking for a Practice, he wasn't only looking for somewhere to work. He was looking for somewhere worth buying into. That changed…
Scale My ClinicEp 117: From Opera Singer to Practice Owner
Helen Barnett's path to Practice ownership was anything but conventional. After 17 years as a professional opera singer with Opera Australia, she returned to…
Scale My ClinicEp 116: He Trained 60 GPs to Build Six Practices
Dr Tim Koh opened his first clinic just three years after qualifying as a VR GP. Not to build an empire. To teach. Nearly 20 years later, he's built six…
Scale My ClinicEp 115: From Nearly Closing to Out of Rooms
Reservoir Medical Group has been open since 1960. Four generations of patients. A fifth now starting. For 10 years the Medicare freeze made it hard to keep the…
Scale My ClinicEp 114: How to Unlock a Practice Your Partners Won't Grow
Some multi-owner Practices have partners who are comfortable with what they've built and have no interest in what it could become. They show up, collect their…
Scale My ClinicEp 113: Your Crusty Accountant Is Killing Your Exit
An owner at the Practice Owners Conference thought their Practice was worth $100K. Their wife had already done the planning. After the sale, they would need to…
Scale My ClinicEp 112: The Cost of Not Yet
Most Practice Owners have a decision they keep pushing to "later." It might be a structural change, a hard conversation, a team decision, or a piece of Owner…
Scale My ClinicEp 111: The Chaos Coordinator Badge
Alana was once gifted a "chaos coordinator" badge at her Clinic. She wore it. At the time, it felt like recognition. Looking back, she sees it differently…
Scale My ClinicEp 110: The Paying Tenant Trap: What to Charge for Spare Rooms
Most Practice Owners with a spare room will let someone in before they've worked out what the room is actually worth. The logic is familiar: a paying tenant is…
Scale My ClinicEp 109: What To Do When Your Practice Manager Quits
Your Practice Manager just gave notice. Maybe with two weeks. Maybe with none. The owners who come out of this better than they went in aren't the ones who…
Scale My ClinicEp 108: The GP Helmet
Most GP Practice Owners don’t have a time problem. They have an identity problem. After 20 years as a doctor, the GP role becomes hard to step out of. Patients…
Scale My ClinicEp 107: The Competitor Living Rent Free In Your Head
Worried about the practice down the road? In this episode, Sachin and Todd unpack how competitor fear can push Practice Owners into rushed decisions, bad…
Scale My ClinicEp 106: When Your Practice Manager Won't Budge
Most Practice Owners hit the same wall at some point. They ask their Practice Manager to do something. It doesn't happen. They ask again. Still nothing. And…
Scale My ClinicEp 105: The Budget Just Raised the Price of Passivity.
The Federal Budget just dropped. Most of the coverage won’t matter much to GP Practice Owners. Four things do. Capital gains tax. Family trust distributions…
Scale My ClinicEp 104: The New Owners Playbook. What To Do In Your First 90 Days.
Settling on a Practice is one of the biggest moments in ownership. The temptation is to walk in and start making changes. New systems. New structure. Your…
Scale My ClinicEp 103: Why Owners and Practice Managers Won't Ask for Help
Most Practice Owners got to where they are by figuring things out themselves. That’s not a weakness – that’s how you build a business. But there’s a version of…
Scale My ClinicEp 102: When More Clinics Makes You Less Money
Most Practice Owners dream of owning more clinics. More locations, more GPs, more revenue. Proof you've made it. The data tells a different story. If you own…
Scale My ClinicEp 101: The 3 Lies Holding Your Practice Back
Most Practice Owners know what needs to change. The recruitment process is broken. The fee structure hasn't moved in three years. The front desk culture is…
Scale My ClinicEp 100: Why Multi-Owner Practices Get Stuck
Multi-owner Practices have some of the biggest untapped potential in General Practice. They also have some of the most common, avoidable problems. No one is…
Scale My ClinicEp 99: Costs Are Rising. What Practice Owners Should Do Next.
Everything is getting more expensive. Rent, consumables, insurance, fuel, wages. And it's not slowing down. Interest rates are likely heading up. Patients are…
Scale My ClinicEp 98: How To Fraud-Proof Your General Practice
It happens more than anyone wants to admit. And most Practice Owners wouldn't even know it was going on. Phantom billing at reception. Personal expenses paid…
Scale My ClinicEp 97: The Most Expensive Room In Your Practice
It's not the waiting room. It's not your biggest consulting room. It's the one room most Practice Owners never look at financially. One owner audited theirs…
Scale My ClinicEp 96: How To Recruit International GPs (And The Pitfalls To Avoid)
Most Practice Owners know they need more GPs. The problem is finding them, getting them through the system, and keeping them once they arrive. International…
Scale My ClinicEp 95: How To Sell Your Practice For Life-Changing Money
Most GP Practice Owners sell too late and for too little. The timing's wrong. The valuation's inflated. The due diligence is skipped. And decades of hard work…
Scale My ClinicEp 94: Why GP Partnerships Fall Apart (And How To Fix Them)
Most GP partnerships don't blow up overnight. They drift apart slowly. Decisions stall. Side conversations replace real ones. One partner wants growth, another…
Scale My ClinicEp 93: The Martyr Trap: Why Doing It All Yourself Is Killing Your Practice (and What to Do Instead)
Todd worked every second Saturday for a decade because he believed the team wouldn't without him. When he stopped, nothing changed. Sachin still calls…
Scale My ClinicEp 92: How Two GPs Turned Chaos Into Profit
Their corporate clinic decided to close and they had six months to figure out what was next. Michelle and Simon chose the hard option. They built their own…
Scale My ClinicEp 91: How To Buy A General Practice Without Messing It Up - What Every GP Needs To Know
Buying a General Practice can be one of the most exciting and dangerous moves in your career as a Clinic Owner. In this episode, Dr Sachin Patel and Dr Todd…
Scale My ClinicEp 90: How Values-Driven Leadership Turned This Clinic Into an Employer of Choice
If you’re a GP or Practice Owner who’s ambitious (and a bit overwhelmed), this episode is a blueprint for scaling without burning out. Dr Todd sits down with…
Scale My ClinicEp 89: Running 3 Clinics, Raising Kids, Avoiding Burnout: How Lucy Built Her GP Business Without Losing Herself
If you’re a GP or Practice Owner who’s ambitious but exhausted, this episode is just what you need. Dr Lucy Randall shares how she went from UK GP partner to…
Scale My ClinicEp 88: Scaling in an MMM5 Town: The Real Story Behind Growing From 2.3 to 8.5 FTE GPs
How do you scale a clinic without burning out or breaking what made it special? In this episode, Dr Todd Cameron sits down with rural GP owner Dr Ben Nally for…
Scale My ClinicEp 87: Scaling Clinics Without Losing Lifestyle: How Mary & Sean Did It
What does sustainable growth really look like when you’re building a clinic outside a major metro area with limited workforce supply, rising pressure, and no…
Scale My ClinicEp 86: From Transactional to Transformational: The GP Standard That No App, Pharmacy or Walk-In Clinic Can Replace
General Practice is under pressure like never before. Pharmacies, nurse-led clinics, telehealth platforms and government-funded walk-in centres are all…
Scale My ClinicEp 85: NFE: The Leadership Rule That Transforms the Owner–PM Relationship Overnight
In this episode, Sachin and Todd pull back the curtain on one of the most defining factors in whether a clinic thrives or constantly feels like it’s stuck in…
Scale My ClinicEp 84: The Three December Mistakes That Cost GP Owners the Most
As the calendar flips toward the end of the year, many clinics unknowingly make decisions that create unnecessary chaos, cash stress, and missed opportunities…
Scale My ClinicEp 83: Practice Manager to Powerhouse: The Real Story Behind Scaling Two Clinics (and Surviving A Culture Crash)
What happens when someone walks into Practice Management with zero healthcare experience, no systems, no training, and a team already set in their ways - yet…
Scale My ClinicEp 82: The Walker Street Way: How BM Jessica Led a Culture Shift, a Clinic Move, and a Doctor Uplift; All at Once
Your clinic can’t scale if it’s still running on people instead of systems. In this episode, Sachin sits down with Jess Rankin, Business Manager at Walker…
Scale My ClinicEp 81: The Pressure Index of Ownership: Lessons from AFL, Medicine, and Building a Future-Ready Clinic
If you want a clinic that runs smoother, grows faster, and feels easier to lead, the real breakthroughs aren’t in medicine. They’re in the metrics, mindsets…
Scale My ClinicEp 80: From GP to Owner in 18 Months: The Young Doctor Carrying a Family Legacy Forward
Thinking about buying or starting a practice? Here’s what it really takes to step into ownership, lead with confidence, and scale without burning out. In this…
Scale My ClinicEp 79: Amidst All the Chaos, Here’s What GP Owners Can Still Rely On
In a world obsessed with change, this episode gives you a new perspective. Dr Todd Cameron and Dr Sachin Patel explore what stays the same in General Practice…
Scale My ClinicEp 78: Six Hours of Reception Work Done in Thirty Minutes: The AI Fix for GP Admin Overload with Melvin Chen
This episode pulls back the curtain on what’s fast becoming one of the biggest shifts in General Practice: the rise of AI automation in the clinic back office…
Scale My ClinicEp 77: 90% Bulk Billing, 0% Profit? The ‘Free GP’ Traps Every Owner Must Avoid
General practice is under pressure — and unless you act now, ‘free’ could cost you everything.” In this episode, Dr Sachin Patel unpacks the real story behind…
Scale My ClinicEp 76: Growing Your Practice Without Losing It All: The Legal Traps Every GP Owner Must Avoid with Sarah Bartholomeusz
If you’ve ever thought, “I’ll sort out the legal stuff later,” this conversation is your wake-up call. In this episode, Dr Todd Cameron sits down with Sarah…
Scale My ClinicEp 75: The Hidden Price of Resilience: How Adversity Shapes GP Owners
Clinic ownership can feel like an uphill climb: financial strain, staff challenges, uncertainty, burnout. This conversation invites you to see those pressures…
Scale My ClinicEp 74: The Quadruple Whammy That Could Gut GP Practices; And How Owners Can Fight Back
Clinic Owners, brace yourselves. November brings a quadruple whammy that could hit your practice hard — slashed mental health item numbers, an influx of bulk…
Scale My ClinicEp 73: If It All Falls Apart Without You, That’s Not a Team. It’s a Trap
Running a clinic shouldn’t feel like constant firefighting, yet so many Practice Owners find themselves trapped in chaos, tolerating mediocre standards, and…
Scale My ClinicEp 72: The GP Recruitment Crisis: How One Clinic Turned a 6-Week Waitlist into a Hiring Engine with Julie Thomson
Scaling a clinic is never just about adding more rooms or doctors. It’s about building systems, attracting the right team, and aligning leadership to drive…
Scale My ClinicEp 71: Most GPs Get This Wrong: The Must-Know Truth Before You Buy or Build with Ronnie Earl
When GPs take on property development as part of their clinic growth strategy, the rewards can be massive - but so can the risks. In this episode, Dr. Todd…