Shows / Scale My Clinic
Scale My Clinic
Welcome to the Scale My Clinic Podcast Discover the tools, strategies, and insights to help General Practice owners create thriving, profitable, and high-performing clinics. Hosted by Sachin and Todd, co-founders of Scale My Clinic, this podcast is your go-to resource for actionable advice, inspiring success stories, and expert perspectives tailored to the unique challenges of General Practice. Whether you’re navigating operational hurdles, looking to improve patient care, or ready to take your…
Episodes
Scale My ClinicEp 70: How To Make Universal Bulk Billing Work (Without Burning Out)
Bulk billing got you rattled? In this episode, Dr Sachin Patel and Dr Todd Cameron turn the tables on the November 1 bulk billing changes and ask: What if you…
Scale My ClinicEp 69: The 60-Consult Myth: Work Smarter, Not Harder in Your Clinic
Many GPs are stuck seeing 50 to 60 patients a day, convinced it’s the only way to stay profitable. But that high volume comes at a serious cost, burnout…
Scale My ClinicEp 68: You’ve Built This Clinic; Now You Might Be the One Holding It Back with Emily Yvon Carroll
Clinic owners often think the answer is to work harder, take on more, and push through the overwhelm. But what if you are the reason your clinic has hit a…
Scale My ClinicEp 67: The November Choice: One Decision That Will Define Your Practice for the Next Decade
With major Medicare bulk billing reforms landing this November, clinic owners face a critical decision: go all-in with universal bulk billing or double down on…
Scale My ClinicEp 66: He Wasn’t a GP But He Used the Clinic’s Cash Flow to Build a Property Empire with Phil Brown
Your clinic pays the bills, but does it build your future? In this episode, Dr. Sachin Patel sits down with Dr. Phil Brown, chiropractor, Clinic Owner, and now…
Scale My ClinicEp 65: 100% of Billings, 0% of Freedom: Why GP ‘Ownership’ Isn’t What You Think
Most Practice Owners are chasing 100% billings and it’s killing their business value. In this episode, Dr. Todd Cameron and Dr. Sachin Patel unpack the real…
Scale My ClinicEp 64: The Clinic Was Running Well —Then This Business Manager Raised the Standard for Everyone with Karlea Wootton
Ever wondered how a fresh perspective can transform your clinic from good to great? In this episode, Karlea Wootton, Business Manager at Townsville and…
Scale My ClinicEp 63: Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners
Is your clinic’s success secretly holding you back? In this episode, Sachin and Todd unpack the deceptive grip of the "golden handcuffs" - the kind of success…
Scale My ClinicEp 62: From One GP and Zero Confidence to Seven Doctors and a Thriving Team: Cass’ Story
Cass Quilty didn’t inherit a thriving business. She bought a broken one, with one GP, ugly signage, and zero margin for error. What followed is the kind of…
Scale My ClinicEp 61: The P&L Doesn’t Lie: Why Financial Clarity Is the Foundation of Freedom
You didn’t start your clinic to become a numbers person, but here you are. If finances feel like a foreign language, you’re not alone. Let’s get real about the…
Scale My ClinicEp 60: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late
Buying a clinic should fast-track your freedom and growth—not trap you in years of stress, debt, or regret. Yet many Practice Owners unknowingly sign up for…
Scale My ClinicEp 59: If You Can’t Recruit a GP, Listen to This with Claire Ponsford from Wavelength Medical Recruitment
Recruiting doctors isn't just hard. It’s an art form. And if you’re feeling like the whole game is stacked against you, you’re not alone. From the outside, it…
Scale My ClinicEp 58: The $750K Misdiagnosis That’s Quietly Killing Your Practice Dream
A lot of Practice Owners think their biggest hurdle is hiring a GP. But what if that’s just the surface symptom of a much deeper business issue? In this…
Scale My ClinicEp 57: Burnout, Betrayal, and the $1 Sale with Dr Nerida McDonald
Running a clinic is rarely a straight line, and sometimes, your biggest wins are hiding inside your hardest decisions. In this episode, Dr. Nerida McDonald…
Scale My ClinicEp 56: One Payroll Mistake Away From Disaster: The HR Trap That Could Sink Your Practice with George Sotiris
You can be running a good practice, serving your patients, and building your team, and still be sitting on a ticking time bomb when it comes to HR. It’s not…
Scale My ClinicEp 55: CCM Is Coming: Will Your Clinic Collapse or Adapt?
With major changes rolling in, Practice Owners are facing a moment of reckoning: stick with outdated systems, or evolve fast. This episode is your inside look…
Scale My ClinicEp 54: The Harsh Truth No One Tells GP Owners About Building a Dream Practice — Until It’s Too Late
Every clinic owner asks it sooner or later: “How long will it take to build the clinic I’ve always wanted?” The answer? It depends on where you're starting and…
Scale My ClinicEp 53: From Sleepless Nights and $5-an-Hour Jobs to Building a GP Legacy with Dr Ajay Koshti
Owning a practice can feel like a juggling act, one where the stakes are high and the rules keep shifting. But what happens when a GP decides to trade the…
Scale My ClinicEp 52: The Financial Five-Star Team Every GP Owner Needs in 2025 with Paul Copeland
Practice Owners often feel overwhelmed by financial matters, unsure whether they're making smart decisions or setting themselves up for future regret. If that…
Scale My ClinicEp 51: The Shortcut to Smarter Decisions, Higher Profits, and Less Stress as a GP Owner
Growing and scaling a practice can sometimes feel like a lonely journey, especially when you’re navigating the challenges of leadership and decision-making…
Scale My ClinicEp 50: From 2 GPs to 13 in a Decade; A Journey by Two Fabulous Female GP Owners with Dr Petrina Barson & Dr Arete Kouteris
Owning a clinic is a bold move. Scaling it is next-level. In this conversation, two incredible GPs, Dr Petrina Barson and Dr Arete Kotouris, pull back the…
Scale My ClinicEp 49: The 12.5% Bulk Billing Incentive Is a Trap — Here’s What GP Owners Need to Know
There’s a lot of noise around the government’s upcoming 12.5% bulk billing incentive, but before you jump at the promise of “free money,” take a beat. This…
Scale My ClinicEp 48: The Metrics Powering Australia’s Top GP Clinics with Chris Smeed
Feeling like your practice is collecting more data than it knows what to do with? You’re not alone. Many Practice Owners find themselves buried in numbers…
Scale My ClinicEp 47: The #1 Mistake Holding General Practice Owners Back (And How Coaching Fixes It)
Building a thriving practice isn’t just about working harder. It’s also about working smarter. But how do you navigate the inevitable challenges of ownership…
Scale My ClinicEp 46: Mastering Financial Systems in General Practice: Build and Maintain a Profitable Clinic with Ryan Sela - Part 2
Building a thriving practice goes beyond delivering top-notch patient care. It requires a solid command of your finances behind the scenes. Without a firm grip…
Scale My ClinicEp 45: Mastering Financial Systems in General Practice: Build and Maintain a Profitable Clinic with Ryan Sela - Part 1
Scaling a clinic successfully isn't just about patient care It’s also about having a structured financial system that supports sustainable growth. Yet, many…
Scale My ClinicEp 44: Don’t Let Circumstance Steal Your Clinic with Caroline Holland - Docinsure
Running a medical practice comes with countless responsibilities, one of the biggest being protecting what you’ve built. But too often, Practice Owners…
Scale My ClinicEp 43: The GP Pay Debate: Stop Playing Into Their Hands!
Navigating GP compensation has long been a heated topic, with both clinic owners and doctors feeling like they’re on opposite sides of a battle. But what if…
Scale My ClinicEp 42: Labor Promises ‘Free’ General Practice—What This Means for Your Business
Owning and growing a medical practice comes with constant challenges, none more pressing than keeping up with shifting policies that directly impact patient…
Scale My ClinicEp 41: Offshore Admin Teams: Separating Myths from Realities in General Practice
Understanding how to build an effective partnership with a VA can redefine how your practice operates. Whether you’re concerned about privacy, team…
Scale My ClinicEp 40: The Highs, Lows, and Lessons of General Practice: Sachin’s Story
Building a thriving General Practice is a journey filled with both challenges and meaningful rewards. But how do you navigate the complexities of leadership…
Scale My ClinicEp 39: The Highs, Lows, and Lessons of Clinic Ownership: Todd's Story
Growing a successful General Practice is no easy feat, especially when the road is filled with challenges and unexpected hurdles. In this special episode, Dr…
Scale My ClinicEp 38 - Maximising Nurse Performance Through Training: Lessons from an Expert
Growing a successful practice requires more than just hard work — it demands strategic training that delivers measurable outcomes. In this episode, we dive…
Scale My ClinicEp 37 - The Hidden Costs of Ownership: The Hats You Wear but Aren’t Paid For
Running a practice comes with wearing many hats — and knowing which hat to wear, when and how, can make or break your success. In this episode, Dr. Todd…
Scale My ClinicEp 36 - Too Busy to Succeed? How To Find Time To Transform Your Practice
Time is one of the most precious — and often scarce — resources for Practice Owners. Many report being too busy managing patients, consultations, and…
Scale My ClinicEp 35 - Can You Afford to Wait? The Cost of Doing Nothing in Your Practice
Money — it’s a topic that often carries stress for Practice Owners. Struggling with financial sustainability can feel like you’re walking a tightrope — too…
Scale My ClinicEp 34 - Turning Headwinds Into Tailwinds - Thriving in Turbulent Times for General Practice
Navigating challenges in General Practice can feel overwhelming, particularly with headwinds from political, economic, social, and technological pressures…
Scale My ClinicEp 33 - Navigating Headwinds: The Challenges Facing General Practice in 2025
As we approach 2025, General Practice is facing significant challenges, headwinds that demand strategic responses. In this episode, Dr. Sachin Patel and Dr…
Scale My ClinicEp 32 - The Year-End Trap: 3 Mistakes Practice Owners Make (and How to Fix Them)
The end of the year is a critical time for Practice Owners. Decisions made now can shape the next 12 months, for better or worse. In this episode, we will dive…
Scale My ClinicEp 31 - Slick Systems To Impress Your GP Team - Marcus Wilson(CEO - Surgical Partners)
Not many people enjoy change. Your team might have had a few experiences with new systems that did not impress. In this podcast we talk about systems that…
Scale My ClinicEp 30 – Phone Systems that Scale with Richard Boothby (Director - Switch Telecom)
Episode 30 Scalable phone systems are when you have a communication system that you can easily upgrade without it disrupting your operations in the clinic…
Scale My ClinicEp 29 – Running your Practice from the cloud. Daniel Church (Founder & Managing Director DJC Systems)
Episode 29 With all that's going on using technology to leverage your practice seems to be the best option. This week we have have Daniel Church from DJC speak…
Scale My ClinicEp 26 – The Power Of Branding To Attract Doctors and Patients with Lee Selsick(Co-Founder at Next Brand)
Episode 26 Branding is a reflection of your dream clinic and it goes beyond designing your logo. When you create your brand, you have to keep in mind what you…
Scale My ClinicEp 25 – GP Recruitment – Stand out in a GP Drought with Claire Ponsford(Co-Founder and owner – Wavelength International)
Episode 25 Does your clinic have enough practitioners to meet that demand? If the answer is no, then you need to do something about it. This podcast with…
Scale My ClinicEp 24 – Consulting Rooms for GSD with Mike Watson(Founder and Director - Design Doctors Australia)
Episode 24 Do you know what should you focus on when creating a great consultation room. How can you make it a good experience for both your patients and you…
Scale My ClinicEp 23 – Waiting rooms that WOW with Mike Watson(Founder and Director - Design Doctors Australia)
Episode 23 One of the Big 3 – The Waiting Rooms does make a difference to the ‘clinic experience’ Really? Yes, really. This place can be the most expensive…
Scale My ClinicEp 22 – Wealth & Value Creation through Practice Ownership with Paul Copeland(Director - William Buck)
Episode 22 We start our own Practice for many reasons but there is always the goal of building wealth through Practice Ownership. Understanding how a GP Owner…
Scale My ClinicEp 18 - Enticing Entrances with With Mike Watson(Founder and Director - Design Doctors Australia)
Episode 18 There are 3 areas of focus when designing a clinic to get the best return on investment; entrances are one. . . Did you ever think that the Entrance…
Scale My ClinicEp 16 - Know Your (MBS) Numbers
Episode 16 MBS numbers, the cause for much angst among GP Owners as you know it's a dynamic numbering system. In this episode we’ll give you an overview of the…
Scale My ClinicEp 15 - Clinic Design That Attracts GPs and Patients With Mike Watson(Founder and Director - Design Doctors Australia)
Episode 15 Yes, what you see on the outside does matter. Listen to candid insights on design and fitouts of GP clinics to deliver a better patient…
Scale My ClinicEp 14 - Common Pain Points in Privately Held Clinics
Episode 14 Everybody has a plan until they get punched in and out!!!! ... What keeps pushing you down and away from your growth plan? This episode highlights…
Scale My ClinicEp 13 - The Accounting Roadmap with Paul Copeland (Director - William Buck)
Episode 13 The issues that General Practice Owners are facing are not new, these issues have been around for a while. It’s just that we see it all bubbling…
Scale My ClinicEp 12 - What position does accreditation occupy in your practice?
Episode 12 Before you burn 6 months of the year 'preparing for accreditation’ remember that accreditation is not an aspirational goal for business excellence…
Scale My ClinicEp 11 - I don't need coaching
Episode 11 We come across quite a lot of people who say this out loud. Let’s face it, at the start of our careers even we thought that coaching was not…
Scale My ClinicEp 10 - The Value of a mastermind advisory team
Episode 10 At Scale My Clinic one of our favourite phrases is ‘I don’t know what I don’t know’. As clinicians and GP Owners, understanding that we cannot be…
Scale My ClinicEp 9 - The importance of a dream team
Episode 9 People are the most important componant in any business, and even more so in healthcare. Your dream team is the catalyst to your growth and success…
Scale My ClinicEp 8 - Business Fundamentals for Privately-Held Practices - CLINIC101
Episode 8 Clinic 101 as we’re calling it, will walk you through the fundamentals of operating a General Practice. We will follow the money from the time the…
Scale My ClinicEp 7 - Who is the customer when it comes to a clinic?
Episode 7 Convention says that Patients are the customers. After all, a clinic needs new patients to survive, grow and progress. And that is certainly true…
Scale My ClinicEp 6 - What Right Do We Have to Talk to You About Scaling Your Practice?
Episode 6 If you are a GP owner like Todd and Sachin, this podcast is compulsory listening. Listen to them walk you through their journey, their childhood…
Scale My ClinicEp 5 - Fundamentals of Privately Held Clinics in Australia
Episode 5 What do you think goes into running a successful General Practice? Most of you would say that’s a no-brainer- it’s doctors. The Practice with the…