Shows / Leaders in Lending
Leaders in Lending
Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of…
Episodes
Leaders in LendingRate Doesn't Always Win. So What Does?
Every lender thinks rate is what wins the deal. From inside the F&I office, it looks completely different. In this Leaders in Lending crossover with Leadership…
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Software as a Worker: Agentic AI Comes to Collections
An adverse action notice can't say "because the bot told me so." That's the constraint on every AI risk model in lending, and it's where part two of our…
Leaders in LendingNobody Answers the Phone: How Default Management Moved Upstream
Only 13% of collections calls get answered. So what replaced the phone? Ten years ago, default management was almost entirely a phone-based process. Today, the…
Leaders in LendingThe Future of Home Equity Is Frictionless
How are leading banks and fintechs evolving to meet the needs of today’s homeowners? In this episode of Leaders in Lending, we sit down with Sam Garcia (CEO of…
Leaders in LendingWhy Better Predictions Beat Bigger Risk
What if the biggest advantage in lending isn't taking less risk, but making better predictions? In this episode of Leaders in Lending, host Barry Roach sits…
Leaders in LendingWhy a 5% Retention Lift Could Mean 90% More Profit
Most banks still treat community banking as a regulatory box to check. Queanne Smith, SVP and Group Strategy Manager at U.S. Bank, says that mindset caps…
Leaders in LendingThe Pendulum Is About to Swing Back. Are You Ready?
The regulations never went away. The exams slowed down, the enforcement pulled back, but every rule is still on the books. And when the pendulum swings back…
Leaders in LendingInnovation Is Moving Faster Than the System
Innovation is accelerating across consumer banking. AI, digital assets and new payment models are reshaping the industry. But institutions still operate inside…
Leaders in LendingBanking Is Commoditized. Experience Is Not.
The banking product is commoditized. The experience is not. In this episode of Leaders in Lending, guest host Deepak Bhandari sits down with TJ Steele…
Leaders in LendingAuto Lending Just Hit a Wall. Now What?
Auto affordability isn't a cycle this time. It's a new baseline. In this episode, guest host Deepak Bhandari from Upstart sits down with Eric Earvin from First…
Leaders in LendingWhich Rules Are You Actually Following? CFPB Expert on What's Changing
Banks don't know if they should be running disparate impact analysis or not. The CFPB is rewriting its own rules. State AGs are filling the gaps. And the legal…
Leaders in LendingYour Safest Borrowers Might Be Your Biggest Risk
The biggest lending risk in 2026 may not be where you think. Experian Chief Economist Joseph Mayans calls today’s environment a one trick pony economy. Growth…
Leaders in LendingGrow Approvals Without Growing Losses
How can lenders increase approvals without increasing charge-offs? In this episode of Leaders in Lending, Dan Harp, Chief Lending Officer at 717 Credit Union…
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AI in Lending: What’s Real, What’s Working, What’s Next
AI in lending is no longer a future conversation. It is operational today. In Episode 185 of Leaders in Lending, we discuss what is actually working in…
Leaders in LendingWhy Credit Unions Are Winning Where Big Banks Can’t
In this episode of Leaders in Lending, Adam Landsverk, Chief Lending Officer at FOXCU, joins host Barry Roach to discuss leadership, responsibility, and what…
Leaders in LendingThe Biggest Lending Lessons We Learned in 2025
In this special year-end edition of Leaders in Lending, Drew Megrey, Barry Roach, and Lynn Sautter Beal reflect on the most impactful conversations from 2025…
Leaders in LendingThe Difference Between Managing and Leading Lending
In this episode of Leaders in Lending, host Barry Roach sits down with Lisa Highley, Chief Lending Officer at the University of Kentucky Federal Credit Union…
Leaders in LendingThe $10B Insight Every Lender Needs
Managing $10 billion in loans teaches you a lot about what truly drives repayment and performance. In this episode of Leaders in Lending, host Lynn Sautter…
Leaders in LendingPlanning to Win: Lending Strategies for an Uncertain Economy
The economy is shifting fast, and your lending strategy cannot afford to lag. In this episode of Leaders in Lending, hosts Barry Roach and Drew Megrey explore…
Leaders in LendingWinning the Lending Game: What Smart Credit Unions Are Doing Differently
Credit unions are operating in a new lending environment defined by risk, regulation and rapid innovation. In this episode of Leaders in Lending, hosts Barry…
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Membership Growth Slowdown? Here’s How Credit Unions Can Fight Back
Credit union membership growth is shrinking as per TruStage research, and the competition isn’t slowing down. In this episode of Leaders in Lending, co-hosts…
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The Credit Crunch and Beyond: Bold Predictions for 2026
2025 has been all about the crunch. Credit is tight, uncertainty is everywhere and lenders are asking: is this the new normal or just another cycle? In this…
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Riding the Refi Wave: How Credit Unions Can Capture the Moment
Auto loan rates are high, millions of borrowers are rate-locked, and a refinancing wave is on the horizon. In this episode, co-hosts Lynn Sautter Beal, Drew…
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Behind the Scenes of ACU Strategic Growth Conference
What if the next conference you attended didn’t just inspire ideas, but actually drove change? In this episode of Leaders in Lending, hosts Lynn Sautter Beal…
Leaders in LendingThe Credit Builder Strategy That’s Actually Working
Access to credit can be life-changing, but for many members, the process still feels out of reach. Great Lakes Credit Union is working to change that with…
Leaders in LendingInside the Credit Union Managing 50+ Lending Tech Partnerships
Technology is reshaping every corner of financial services. For credit unions, the challenge isn’t just keeping up, it’s choosing the right tools, partners…
Leaders in LendingThis One Strategy Took Lending From Good to Great
Rising vehicle prices, longer loan terms, and shrinking margins. As credit unions adapt, standing out requires more than competitive rates. It takes…
Leaders in LendingFrom Onboarding to Upsell: A Digital Playbook for Credit Unions
As credit unions grapple with an increasingly digital-first market, the path to growth lies in strategic partnerships, streamlined onboarding, and data-driven…
Leaders in LendingSurviving the CFPB’s Transitional Era
As the regulatory environment continues to shift and technology reshapes the compliance landscape, today’s lending leaders are under increasing pressure to…
Leaders in LendingNavigating Fair Lending Challenges Through Collaboration and AI
As regulatory scrutiny intensifies and innovation accelerates, fair-and-responsible banking leaders are coming together to keep compliance programs adaptive…
Leaders in LendingFraud, Policy Shifts, and EV Financing: What’s Next for Auto Lenders?
As the auto finance industry faces mounting regulatory scrutiny and increasingly sophisticated fraud tactics, lenders are working together to navigate risk…
Leaders in LendingTariffs, Terms and the Evolving Auto Finance Landscape
As tariffs and inflation drive up vehicle prices, both lenders and consumers are feeling the pressure to adapt. In this episode, host Lynn Sautter Beal speaks…
Leaders in LendingWinning the Battle for Primacy in Banking
With 97 percent of Americans already banked, acquiring new customers means convincing them to break existing relationships. So how can financial institutions…
Leaders in LendingBanking’s Next Act: Regulatory Shifts Ahead
As regulatory and political landscapes shift, financial institutions must stay agile and innovative to navigate new challenges and opportunities. In this…
Leaders in LendingAI & The Fed: Is Hiring Changing?
As economic conditions shift, financial institutions must adapt their lending strategies to balance growth, risk, and liquidity. A "Slow and Grow " approach is…
Leaders in LendingFrom Europe to the US: Cultural and Market Nuances in FinTech
In episode re-air, joining our host Ed Walters is Simon Darchis, Head of Partnership at Finwise Bank, to discuss his trajectory in the financial services…
Leaders in LendingCapturing Prime Members in 2025 and Beyond
As economic conditions shift, financial institutions must adapt their lending strategies to balance growth, risk, and liquidity. A “Slow and Grow” approach is…
Leaders in LendingNiche Markets, High Impact: Leading the Charge in Early-Stage Credit Facilities
In episode re-air, host Lynn Sautter Beal talks with Jillian Murrish, CEO of Pier Asset Management, about the waves she and her firm are making in the market —…
Leaders in LendingCredit Unions in Transition: Evolving Mortgage Origination, Auto Lending, and AI Futures
In today’s episode, we dive into the dynamic world of financial services, specifically auto and mortgage lending. Join host Drew Megrey as he speaks with Rick…
Leaders in LendingOpen Banking and the Road Ahead: Post-Election Insights
As technology evolves, open banking is reshaping how we manage and share financial data, creating exciting opportunities for innovation and better services. In…
Leaders in LendingEvolving the Playbook: Tech, AI, and Customer-Centric Lending
In banking, yesterday’s touchdowns don’t win today’s games. A great product is just the start — constant evolution is key to meeting ever-changing customer…
Leaders in LendingFrom Polls to Partnerships: Election Season and the NCUA’s Role in Modern Lending
In a world where technology rapidly reshapes financial systems, credit unions must innovate to stay ahead. In this episode, host Matt Snow chats with Nat…
Leaders in LendingLessons Learned: Equipping Businesses for Future Crises Post-Pandemic
In the face of unprecedented challenges brought on by the COVID-19 pandemic, small businesses across the nation have demonstrated remarkable resilience and…
Leaders in LendingRising Above the Liquidity Crisis: Navigating Interest Rate Changes with Strategic Oversight
Can credit unions turn economic setbacks into stepping stones for success? Today, we sit down with Dustin Holmberg, Chief Revenue and Lending Officer at…
Leaders in LendingFrom Ledgers to Algorithms: Revolutionizing Financial Data
Ultimately, providing the best financial advice or service is all about having the right data in the right place at the right time. This week, host Matt Snow…
Leaders in LendingBanking on Community: Meeting the Needs of Underserved Consumers
From having a child to starting a business, every major life decision comes with financial implications—and with those come concerns and challenges. But even…
Leaders in LendingSmall Steps, Big Gains: Scaling Success with AI in Credit Unions in 2024
Like many institutions, credit unions can't afford to be left behind in the race to adapt to the new AI-driven technological landscape. But successfully and…
Leaders in LendingAdapting to Turbulence through Fintech Innovations
Things need to change, oftentimes more than we’d like. This week, host Matt Snow is joined by Adam Goller, EVP and Head of Fintech Banking at Cross River Bank…
Leaders in LendingThe CFPB, Financial Regulation and Generative AI… Oh My!
Although the US Supreme Court recently upheld the CFPB’s funding system—and removed a major threat to the agency’s ability to regulate financial products and…
Leaders in LendingCashing in on AI: Streamlining Bank Operations
Successful AI integration isn’t just about saving time or cutting costs—it’s about thoughtfully implementing the technology into areas where it can do the most…
Leaders in LendingThe Buckeye Boom: Ohio’s Growth in Tech
When it comes to the tech revolution, it’s not all about the coasts or the biggest cities. Although areas like Silicon Valley continue to dominate the…
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Niche Markets, High Impact: Leading the Charge in Early-Stage Credit Facilities
In today’s episode, host Lynn Sautter Beal talks with Jillian Murrish, CEO of Pier Asset Management, about the waves she and her firm are making in the market…
Leaders in LendingShaping Pragmatic Regulations for FinTech Innovation
There’s no one-size-fits-all approach to regulation in the world of financial services. Sometimes it’s a matter of encouraging fintech companies to engage in…
Leaders in LendingNavigating the Data Race in Financial Services
For financial service professionals, it’s important to meet the needs of their customers and clients. But it’s equally important that they ensure they’re…
Leaders in LendingUnder Inflationary Pressure: Reshaping Strategy
On today’s episode, host Lynn Sautter Beal is joined by Matt Hrna, Senior Vice President at Regions Bank to discuss inflationary pressures and market…
Leaders in LendingThe Fairness Frontline: Insights in Fair & Responsible Banking
For many in the financial industry, it’s not hard to see banks and financial institutions committed to providing services that are both effective AND ethical…
Leaders in LendingNo Place Like Home Equity: 2024 Lending Insights
This week, host Matt Snow talks with Mike Shepard, Senior VP - Head of Consumer Lending Partnerships at U.S. Bank, about trends, best practices, and concerns…
Leaders in LendingLaunching Upstart’s AI Certification Course
AI is top of mind for most financial services organizations, but the question of, 'where to begin?' remains. Upstart's new AI in Financial Services…
Leaders in Lending2024 Auto Trends: Financing, Sales, and Consumer Behavior
On today’s episode, host Matt Snow is joined by Melinda Zabritski, Sr. Director at Experian Automotive, and Mark Pregman, Head of Credit Operations at USAA…