Software as a Worker: Agentic AI Comes to Collections
An adverse action notice can't say "because the bot told me so." That's the constraint on every AI risk model in lending, and it's where part two of our conversation lands. Jay Mossman of AKUVO and Dave Wasik of Second Order Solutions join host Barry Roach to work through where AI agents actually earn their place across the collections lifecycle, and where they don't. Dave maps the easy wins to the extremes: payment reminder nudges at one end, long defaulted accounts nobody could profitably dial at the other. The middle, where a borrower is severely delinquent and weighing bankruptcy, is…
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