Shows / Connecting the Dots
Connecting the Dots
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into…
Episodes
- Connecting the Dots
The power of Safety Huddles with Dr. Paul Helgerson
Paul Helgerson, MD is the Associate Chief Medical Officer of Acute Care at the University of Virginia. He is a hospital medicine physician and also serves as…
- Connecting the Dots
How Leaders Can Inspire Accountability with Michael Timms
Michael Timms believes that everyone deserves to be inspired and uplifted by their leaders at work. A best-selling author and sought-after speaker and…
- Connecting the Dots
Emily Elrod on Wellbeing
Her clients describe Emily Elrod as energetic, wise beyond her years, and the person that gets things done. Her husband describes her as a blonde, good momma…
- Connecting the Dots
Lessons on Leadership from Dr. David Zaas
Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical…
- Connecting the Dots
Moving Towards More Meaningful Quality Improvement with Dr. Richard Shannon
Richard P. Shannon, MD serves as the Chief Quality Officer for Duke Health. He is responsible for the overall direction, leadership and operational management…
- Connecting the Dots
4 Step Improvement Kata: Step 4 – Experimenting Toward the Next Target Condition with Tilo Schwarz
Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was…
- Connecting the Dots
4 Step Improvement Kata: Step 3 – Next Target Condition & Obstacles with Tracy Defoe
Tracy A. Defoe Kata Coach, Consultant, Community Builder, Researcher, Program Developer, Educator specializing in learning at work. Tracy Defoe is co-founder…
- Connecting the Dots
4 Step Improvement Kata: Step 2 – Grasp the Current Condition with Mark Rosenthal
Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design…
- Connecting the Dots
4 Step Improvement Kata: Step 1 - Set the Challenge with Gemma Jones
Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve…
- Connecting the Dots
I’M GRATEFUL FOR YOU with Kevin Monroe
Kevin Monroe grows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything…
- Connecting the Dots
Improving Virtual Training with Steve Kane
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible…
- Connecting the Dots
Improving Patient Length of Stay (LOS) with Dr. Erik Summers
Dr. Summers is the Chief Medical Officer of Atrium Health Wake Forest Baptist Medical Center in Winston Salem, NC. In October 2020, Wake Forest Baptist Health…
- Connecting the Dots
The Importance of Empathy with Dr. Adrienne Boissy
Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her…
- Connecting the Dots
Shane Hatton and his new book Let's Talk Culture
Shane Michael Hatton is an expert in leader communication, blending his experience in business and psychology to help leaders communicate, connect and…
- Connecting the Dots
Giving the patient a voice with Dr. Patak and VidaTalk
Dr. Patak has worked in the healthcare industry for over 30 years and is currently a Pediatric Anesthesiologist at University of Washington Medical Center and…
- Connecting the Dots
Continuous Improvement at Chick-fil-A with David Reid
David Reid is the Director of Understand/Imagine, Production Design, and Restaurant Experience at Chick-fil-A. Link to claim CME credit…
- Connecting the Dots
SET THE STANDARD with Chris York
Chris York has been a dedicated servant leader for 30 years. His leadership experience has been marked by progressively increasing responsibilities and…
- Connecting the Dots
Deep Listening with Oscar Trimboli
Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift…
- Connecting the Dots
The Theory of Constraints with Dr. Kirk Jensen
Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been…
- Connecting the Dots
Dr. Rusty Holman, Founder and CEO, 1821Health speaks about Leadership
With a background in psychology and religious studies, Rusty is a lifelong student of the nature of people – how beliefs, behaviors and human needs all work…
- Connecting the Dots
Brad Federman speaks about his new book Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less
Every day, people wake up and trudge to work, resentfully working at a company that falls short of its promises and values. This is a problem, one that Brad…
- Connecting the Dots
A New Approach to Obesity with Dr. Jason Fung
Dr. Jason Fung is a Canadian nephrologist. He’s a world-leading expert on intermittent fasting and low carb, especially for treating people with type 2…
- Connecting the Dots
Tom Root speaks about Lean in a High-Variability Business
Tom Root is an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second…
- Connecting the Dots
Ron Carucci and his new book To Be Honest: Lead with the Power of Truth, Justice and Purpose
Ron is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and…
- Connecting the Dots
Leadership Coaching with Alan Spies
Alan is a native of Oklahoma City, Oklahoma. He earned a B.S. in Pharmacy from Southwestern Oklahoma State University, a J.D. and a M.B.A. from the University…
- Connecting the Dots
Criterion-Based Measurements of Patient Experience in Health Care with Dr. Thom Mayer
Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a…
- Connecting the Dots
Artificial Intelligence in Medicine with Tom Lawry
Tom Lawry serves as National Director of AI for Health & Life Sciences at Microsoft and previously served as Director of Worldwide Health. Tom works with…
- Connecting the Dots
Thinking about FLOW with Brian “Ponch” Rivera
Brian “Ponch” Rivera is the co-creator of The Flow System™, founder and CEO of AGLX Consulting, co-founder, and co-owner of AGLX Holdings, and a founding…
- Connecting the Dots
Managing the Aging Population with Iveris Martinez
Iveris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California…
- Connecting the Dots
HEALING: When a Nurse Becomes a Patient, with Theresa Brown, RN
Theresa Brown, RN, author of the New York Times bestseller The Shift, has been a contributor to the New York Times. Her writing appears on CNN.com and in the…
- Connecting the Dots
Hardwiring Flow with Dr. Thom Mayer & Dr. Kirk Jensen
Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a…
- Connecting the Dots
10 Leadership Mindsets for High Reliability Organizations with Dr. Leslie Jurecko
Leslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s…
- Connecting the Dots
Leading Improvements in Financial Services space with Kyle Kumpf
Kyle has enjoyed over a decade of managing projects, solving problems, improving processes, and developing people in distribution, manufacturing, pharma…
- Connecting the Dots
Work Made Fun Gets Done! with Dr. Bob Nelson & Mario Tamayo
Dr. Bob Nelson is considered the leading advocate for employee recognition and engagement worldwide. He has sold over 5 million books on those topics…
- Connecting the Dots
Design Thinking with Andy Switky
Andy Switky is an engineer, designer, and founder of Code Name Collective, a consultancy focused on the design and building of complex systems. His current…
- Connecting the Dots
Reflecting on the IMPACT of Dr. W. Edwards Deming with David Langford
The CEO of Langford International, Inc., David P. Langford, is an international educator, consultant, speaker, author, and trainer who focuses on successfully…
- Connecting the Dots
Ron Pereira with GEMBA Academy
Ron Pereira is a co-founder and partner at GEMBA Academy. Ron has more than 20 years of experience in various manufacturing, supply chain, and senior…
- Connecting the Dots
Hoshin Kanri with Mark Reich
Mark supports new product development and the Co-Learning Partners program, assisting companies engaged in lean transformation. Since joining LEI in 2011, Mark…
- Connecting the Dots
Continuous Improvement in Education with John Dues
John A. Dues is an accomplished education systems leader and improvement science scholar-practitioner with more than two decades of experience in the sector…
- Connecting the Dots
Leadership Standard Work (LSW) with Mike Wroblewski
Mike Wroblewski, President of Dantotsu Consulting and Shingo Award winning co-author of “Creating a Kaizen Culture”, has over 30 years of manufacturing…
- Connecting the Dots
People Value Stream with Cheryl Jekiel
Cheryl M Jekiel is the CEO of the Lean Leadership Center (LLC) which helps innovative companies optimize the talents their teams contribute to the organization…
- Connecting the Dots
Jane Adshead-Grant, The Listening Coach
Jane has over 30 years’ experience within people focused roles in professional and financial services. She is a master credited coach with the ICF and global…
- Connecting the Dots
Friday Night at the ER with Bette Gardner
Bette Gardner created the Friday Night at the ER simulation game, one of several innovative developments that has marked her 25-year career in leadership…
- Connecting the Dots
Real Problems versus Numeric Problems with CEO of Rush University Medical Center Dr. Omar Lateef
Dr. Omar Lateef became president and CEO of Rush University Medical Center in May 2019. Under his leadership, the Medical Center received national attention…
- Connecting the Dots
People Value Stream with Dr. Peter Hines
Professor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in…
- Connecting the Dots
Looking at Top Performers versus Average Performers with Gena Futral
Gena Futral is the Executive Principal, Reliability and Management Systems at Vizient. She leads their HRO, regulatory compliance and PSO offerings. She is a…
- Connecting the Dots
Hospital @ HOME with Dr. Stephanie Murphy and Colleen Hole from Atrium Health
Dr. Stephanie Murphy is a Board Certified Internist who works as a Hospitalist. She has been Medical Director of Atrium Health Transition Services since 2015…
- Connecting the Dots
Reflecting on the Future of Pharmacy with David Chen
David Chen is the American Society of Health-System Pharmacists’ Assistant Vice President for Pharmacy Leadership and Planning. American Society of…
- Connecting the Dots
Making the Case for the Physician and TWI Job Instruction (JI) with Dr. Flaspohler & Dr. Bernheisel.
Lou Flaspohler, MD is a practicing rheumatologist in Cincinnati, OH. Dr. Flaspohler is also the Division Head of Rheumatology at The Christ Hospital…
- Connecting the Dots
Exercise can be Medicine with Lia Lansky
Lia Lansky is the System Director of Wellbeing for Baptist Memorial Healthcare Corporation. She has been in the wellness industry for over 20 years and has two…
- Connecting the Dots
Health Care and the Anthropologist with Dr. Mary Alice Scott & Dr. Iveris Martinez
Mary Alice Scott is a medical anthropologist and faculty member at New Mexico State University and the Southern New Mexico Family Medicine Residency Program…
- Connecting the Dots
Humble Inquiry & the Physician
This is a video series with Dr. Edgar H. Schein and Peter A. Schein on the new second edition of Humble Inquiry. Ed Schein is Professor Emeritus of the…
- Connecting the Dots
Bryan Crowell – Own The GAP
Bryan is an experienced executive leader driving business results through people. Bryan is experienced in diverse industries; automotive, machining, health…
- Connecting the Dots
Perry Marshall on the POWER of the Pareto Principle
Perry Marshall is one of the most expensive business strategists in the world. He is endorsed in FORBES and INC Magazine and has authored eight books. At…
- Connecting the Dots
Chris Butterworth speaks about his book Why Bother?: Why and How to Assess Your Continuous-Improvement Culture
Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute…
- Connecting the Dots
Mohan Giridharadas, Founder & CEO of LeanTaas [Updated]
Widely recognized as an expert in lean principles, Mohan spent 18 years at McKinsey & Company (including 6 years as Senior Partner/Director), where he…
- Connecting the Dots
Dr. Erick Ridout shares How Intermountain Reduced NICU Infections, Pain, Blood Loss
Neonatologist Erick Ridout, MD, has helped care for hundreds of preemies needing critical care. His work with other clinicians and caregivers to reduce “POKES”…
- Connecting the Dots
Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental Healthcare
Dr. Sunil Khushalani and Dr. Antonio DePaolo speak about their new book Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental…
- Connecting the Dots
Getting to Standard Work in Health Care with Patrick Graupp & Martha Purrier
Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Kobe, Japan, after graduating with highest honors from Drexel…
- Connecting the Dots
Joe Gagnon, a LIFE of Continuous Improvement
Joe is an entrepreneur, adventurer and transformation guy privileged to have held the role of CEO, COO, partner, and president, currently serving as the CEO of…