Tom Root speaks about Lean in a High-Variability Business
Tom Root is an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second business.
In 2002, Zingerman's Mail Order and Zingermans.com merged and Tom took on the role of Chief Financial Officer of the resulting business (known simply as Zingerman’s Mail Order). As CFO, Tom has championed open book management and taken the lead on educating staff about the financial ins and outs of the business.
In 2004, Tom was introduced to the concepts of Lean Manufacturing popularized by Toyota. Building on his experience…
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