Shows / OutRival Presents: The New Normal
OutRival Presents: The New Normal
The New Normal goes inside the organizations rebuilding their operations around AI. The companies winning the next decade will be the ones who show up for customers at every moment that matters. They shifted from reactive support to proactive relationship-building across the entire customer lifecycle. For our guests, this is already how things work. For everyone else, it's a glimpse into the future, early. We sit down with leaders in higher ed, insurance, travel, and beyond. They didn't catch…
Episodes
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 15: Elise Awwad with DeVry University
Elise Awwad started at DeVry University in 2004 as one of its first 30 online admissions advisors. Today she is President and CEO of a 95-year-old university…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 14: Alexandra Schaffrath with Vocate Education Solutions
Alexandra Schaffrath started on Wall Street at Bear Stearns and KPMG before joining Ultimate Medical Academy in 2012 as Chief Financial and Chief Strategy…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 13 with Bob Becker
Bob Becker spent his career filling cruise ships by phone. As the former EVP of Consumer Research, Sales and Customer Care at Carnival Cruise Line, Norwegian…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 12: Dondra Ritzenthaler with Azamara Cruises
Azamara Cruises runs four ships with a maximum of 700 guests each, nearly two crew members for every guest, and a shoreside team that stays lean on purpose…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 11: Mike Flaskey with Marriott Vacations Worldwide
Marriott Vacations Worldwide serves 700,000 owner families across 120 resorts, and 70% of its annual sales come from people who already own. President and COO…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 10: Dallas College with Chancellor Justin Lonon
OutRival CEO Ruben Harris sits down with Justin Lonon, Chancellor of Dallas College, inside the college’s virtual studio in Dallas to talk about what it takes…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 9: University of Phoenix with COO Raghu Krishnaiah
"Every job is going to be impacted by AI. It's going to happen faster, and we just have to keep up with it." Raghu Krishnaiah is the Chief Operating Officer of…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 8: U.S. Department of Labor with Chief Innovation Officer Taylor Stockton
OutRival CEO Ruben Harris sits down with Taylor Stockton, Chief Innovation Officer for the U.S. Department of Labor, to break down America's plan to win the AI…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 7: UMGC with President Dr. Gregory Fowler
OutRival CEO Ruben Harris and Co-Founder/President Timur Meyster sit down with Dr. Gregory Fowler, President of University of Maryland Global Campus, to break…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 6: SNHU with President Lisa Marsh Ryerson
OutRival CEO Ruben Harris sits down with Lisa Marsh Ryerson, President of Southern New Hampshire University, to break down how one of America's largest…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 5: National University President Dr. Mark Milliorn
Rubén Harris sat down with Dr. Mark Milliron, President of National University, on campus in San Diego, to talk about running a university where the…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 4: UMass Global, Chancellor Dr. David Andrews
Rubén Harris and Timur Meyster sat down with Dr. David Andrews, Chancellor of UMass Global, at the university's Southern California headquarters, to talk about…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 3: Western Governors University President Scott Pulsipher
Rubén Harris and Timur Meyster sat down with President Scott Pulsipher of Western Governors University, at WGU's headquarters in Salt Lake City, to talk about…
OutRival Presents: The New NormalOutRival Presents The New Normal Ep 2: Miami Dade College President Madeline Pumariega
Rubén Harris and Timur Meyster sat down with President Madeline Pumariega of Miami Dade College, inside the college's own AI Center on the Wolfson Campus, to…
OutRival Presents: The New NormalOutRival Presents: The New Normal Ep. 1 - Penn Foster CEO Kermit Cook
Rubén Harris and Timur Meyster chatted with our friend Kermit Cook, CEO of Penn Foster, about reinventing a 135-year-old distance learning company for the AI…