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OutRival Presents The New Normal Ep 13 with Bob Becker
Bob Becker spent his career filling cruise ships by phone. As the former EVP of Consumer Research, Sales and Customer Care at Carnival Cruise Line, Norwegian Cruise Line and Celebrity Cruises, he pioneered outbound direct sales in the industry, was responsible for more than $50 billion in sales, and created the Dirt to Diamonds methodology that every cruise line in the world now runs. When he left his last cruise line, 1,551 people reported to him. The people he trained off the phones now include a Chief Sales Officer, two SVPs and about 25 VPs.
Today he consults for cruise lines on the next…
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