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OutRival Presents The New Normal Ep 6: SNHU with President Lisa Marsh Ryerson
OutRival CEO Ruben Harris sits down with Lisa Marsh Ryerson, President of Southern New Hampshire University, to break down how one of America's largest universities serves 300,000 students with AI agents working alongside human advisors.
SNHU invented Speed to Lead, the practice of reaching students the moment they raise their hand. Now the university is building on that foundation with an AI native strategy: agents that handle the hand work so advisors can do the heart work, warm handoffs from chatbot to human, and an executive team the president personally put through a six week AI boot…
The skinny
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