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OutRival Presents The New Normal Ep 12: Dondra Ritzenthaler with Azamara Cruises
Azamara Cruises runs four ships with a maximum of 700 guests each, nearly two crew members for every guest, and a shoreside team that stays lean on purpose. CEO Dondra Ritzenthaler explains how a small cruise line delivers intimate, personalized travel, and how AI extends the human touch the brand is built on instead of replacing it.
Ruben Harris and co-host Jeff Herzfeld, OutRival's Head of Travel, sit down with Dondra in Miami. She started as a flight attendant, held 11 jobs in 20 years at American Airlines, spent two decades leading global sales at Celebrity Cruises, helped launch Azamara…
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