Shows / Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services Analysis
Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent…
Episodes
Business of Tech: Daily MSP News & IT Services AnalysisAI Drives MSP Success, U.S. AI Governance Changes, and Broadcom's VMware Partner Strategy Shift
New data reveals a significant divide in the managed service provider (MSP) landscape, with AI and infrastructure maturity emerging as key factors…
Business of Tech: Daily MSP News & IT Services AnalysisNWN's InterVision Deal, Empath's Insider Funding, AI Agents Emerge, Big Tech's Cybersecurity Moves
NWN Corporation has acquired InterVision Systems, a managed services provider known for its innovative IT solutions and a strong partnership with Amazon Web…
Business of Tech: Daily MSP News & IT Services AnalysisAI Certification for MSPs Debuts as ConnectWise and Kaseya Make Major Strategic Moves
ConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new…
Business of Tech: Daily MSP News & IT Services AnalysisPC Market Growth Driven by Tariffs; AI in Customer Service Faces Trust Issues Amid Breaches
ConnectWise has confirmed it was the target of a cyber attack by a nation-state threat actor, affecting a small number of its ScreenConnect customers. The…
Business of Tech: Daily MSP News & IT Services AnalysisIT Services for Healthcare: Hybrid Agile Meets Compliance Demands — Kevin Torf, T2 Group
Kevin Torf, co-founder and managing partner of T2 Group, discusses the unique approach his organization takes in delivering technology solutions to the…
Business of Tech: Daily MSP News & IT Services AnalysisAI Agents for MSPs: Separating Agentic Hype From Market Readiness — Business of Tech Lounge with Jay McBain & Ryan Morris
Two powerhouse experts, Ryan Morris and Jay McBain, join host Dave Sobel to discuss the emerging landscape of agentic AI, exploring the balance between hype…
Business of Tech: Daily MSP News & IT Services AnalysisAI Security Risks Rise as IT Leaders Expand Use; Cloud Backlash and Texas Age Verification Law
A recent report from SailPoint reveals a significant contradiction in the IT sector: while 96% of IT professionals view artificial intelligence agents as a…
Business of Tech: Daily MSP News & IT Services AnalysisMSPs on Alert: DragonForce Ransomware, ScreenConnect Abuse, and Microsoft’s Update Integration
DragonForce has emerged as a significant threat actor in the cybercrime landscape, targeting vulnerabilities in the SimpleHelp remote monitoring and management…
Business of Tech: Daily MSP News & IT Services AnalysisAI Errors in Law, Databricks' AI Databases, Zoom's CEO Avatar, and Gender Employment Risks
AI's increasing presence in the legal field is raising significant concerns, particularly regarding the accuracy of information generated by these systems…
Business of Tech: Daily MSP News & IT Services AnalysisAI Ethics Alarm: Anthropic's Claude Four Sparks Controversy as SMBs Navigate Economic Uncertainty
Small and medium-sized businesses (SMBs) are exhibiting cautious optimism regarding growth in 2025, with a recent report indicating that 93% of small business…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Indirect Prompt Injection Is the New API Threat — Business of Tech Lounge with Jeremy Snyder
API security has evolved from being primarily an infrastructure issue to a complex challenge centered around language and design flaws. Jeremy Snyder, CEO of…
Business of Tech: Daily MSP News & IT Services AnalysisAI Breakthroughs: Claude Opus 4, OpenAI's $6.5B Deal, and Atera's IT Autopilot for 40% Workloads
Anthropic has launched its latest AI models, Claude Opus 4 and Claude Sonnet 4, which are designed to enhance coding capabilities and problem-solving skills…
Business of Tech: Daily MSP News & IT Services AnalysisAI in SMBs, Washington's New Tech Tax, and Major Cybersecurity Breaches: What You Need to Know
Small businesses are increasingly adopting artificial intelligence (AI) technologies, particularly in personalized email marketing, which has become a primary…
Business of Tech: Daily MSP News & IT Services AnalysisBuild 2025: Microsoft’s AI Agent Revolution Meets Google’s Hyper-Personalized AI Strategies
Microsoft and Google are making significant strides in the realm of artificial intelligence, with both companies unveiling ambitious plans to integrate AI…
Business of Tech: Daily MSP News & IT Services AnalysisTransforming Customer Service: AI's Role in Augmenting Human Interaction and Satisfaction with Kate O'Neill
Kate O'Neill discusses the impact of AI and automation on business and human flourishing in her latest book, "What Matters Next." She introduces the concept of…
Business of Tech: Daily MSP News & IT Services AnalysisTech Spending Caution: Consumer Sentiment vs. Economic Data, Plus MIT AI Paper Controversy
A historic gap between consumer sentiment and economic data is raising concerns about future tech spending. Despite positive economic indicators, such as a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Why DMARC Deployment Still Trips Up SMBs — Gerasim Hovhannisyan, EasyDMARC
Gerasim Hovhannisyan, CEO of EasyDMARC, discusses the complexities and challenges of implementing DMARC (Domain-based Message Authentication, Reporting &…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Start AI Security With a Readiness Assessment — Business of Tech Lounge with Bryant Tow & James D. Wilton
The discussion centers around the intersection of artificial intelligence (AI), cybersecurity, and monetization strategies, emphasizing the dual challenges of…
Business of Tech: Daily MSP News & IT Services AnalysisCox and Charter Merger, Proofpoint's $1B Acquisition, and the Rise of Shadow AI in Education
Charter Communications has announced its acquisition of Cox Communications for $34.5 billion, a significant move that will merge two of the largest internet…
Business of Tech: Daily MSP News & IT Services AnalysisAI in Action: Radiologists Thrive, Data Silos Persist, and LastPass Expands SaaS Monitoring
Data silos are significantly hindering AI innovation, as highlighted by a recent report from Infanti. The survey of over 1,200 IT and cybersecurity…
Business of Tech: Daily MSP News & IT Services AnalysisEurope's Vulnerability Database Launches as U.S. Cybersecurity Falters; AI Adoption Trends Revealed
The European Vulnerability Database (EUVD) has officially launched, providing a vital platform for monitoring critical security flaws amid challenges faced by…
Business of Tech: Daily MSP News & IT Services AnalysisRise in Remote Work Drives New Ventures; Insurers Address AI Risks as CISA Alters Info Sharing
Remote work is driving a significant startup boom, reshaping the IT services market. A recent study indicates that companies with higher levels of remote work…
Business of Tech: Daily MSP News & IT Services AnalysisU.S.-China Tariff Agreement Fuels Market Growth; AI Layoffs and AEO Shift Digital Marketing Focus
The recent U.S.-China tariff truce has led to a significant surge in global markets, with the U.S. reducing tariffs on Chinese goods from 145% to 30% and China…
Business of Tech: Daily MSP News & IT Services AnalysisIT Services Vendor Management: Engage Vendors Well Before Renewal — Mousa Hamad
Mousa Hamad, an expert in procurement and vendor management, shares insights from his extensive career in IT operations and business transformation. He…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Marketing: ChatGPT Is Changing How Your Buyers Search — Srinivas Krishnaswamy
Srinivas Krishnaswamy, author of "Inbound Marketing in the Age of GPTs," discusses the transformative impact of AI on customer search behaviors and marketing…
Business of Tech: Daily MSP News & IT Services AnalysisRansomware Attacks Rise 37% in 2025; Microsoft’s New Passwordless Strategy and Security Insights
Ransomware attacks have surged dramatically, particularly affecting small and mid-sized businesses (SMBs), which now experience ransomware in 88% of breaches…
Business of Tech: Daily MSP News & IT Services AnalysisMSPs Achieve 19% Profit Margins; Google’s AI Search Rollout; Arctic Wolf’s $3M Security Warranty
Top-performing IT solution providers are experiencing record profitability, achieving over 19% adjusted profit margins for the fifth consecutive year, despite…
Business of Tech: Daily MSP News & IT Services AnalysisData Leaks from AI Tools, OpenAI's Nonprofit Control, and Duolingo's AI Transition: A Governance Crisis
AI tools are increasingly leaking sensitive data, with a recent report revealing that 68% of organizations have experienced data leaks due to employees using…
Business of Tech: Daily MSP News & IT Services AnalysisU.S. Economy Adds Jobs, Yet IT Sector Shrinks; Tariffs Challenge Tech Giants' Financial Outlook
The U.S. job market shows resilience with the addition of 177,000 payrolls in April, despite a slight decline in IT roles as tech professionals exit the field…
Business of Tech: Daily MSP News & IT Services AnalysisReimagining GTIA: From Bureaucracy to a Dynamic Hub for Technology Business and Collaboration
The Global Technology Industry Association (GTIA) stands at a pivotal moment, facing a profound transformation following the sale of its certification and…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Why AI Belongs in the Platform Foundation — Arvind Parthiban, SuperOps
Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial…
Business of Tech: Daily MSP News & IT Services AnalysisCyber Insurance for MSPs: Compliance Checks Backed by a Cyber Warranty — Dan Candee, Cork
Dan Candee, CEO of Cork, discusses the innovative approach of combining software with insurance to provide cybersecurity solutions for managed service…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring: Vibe Coding Could Leave Junior Techs Without Core Skills — Business of Tech Lounge with Seth Robinson & Beth Pariseau
The discussion centers around the evolving landscape of technology roles, particularly in the context of AI and automation. Seth Robinson from CompTIA and Beth…
Business of Tech: Daily MSP News & IT Services AnalysisAI vs. Machine Learning: Transforming Construction Project Management with Data-Driven Insights with Alan Mosca
Alan Mosca, CTO of nPlan, discusses the transformative role of machine learning in construction project management. nPlan leverages historical data from large…
Business of Tech: Daily MSP News & IT Services AnalysisKaseya Launches AI Tools for MSPs; Cybersecurity Updates and New Legislation Impacting Online Safety
Kaseya has launched a series of AI-driven tools and policy changes at its Connect 2025 event, aimed at enhancing operational efficiencies for IT service…
Business of Tech: Daily MSP News & IT Services AnalysisAI Use in the Workplace: Trust Issues, New Security Tools, and USAID's Device Policy Shift
Over half of employees are concealing their use of artificial intelligence (AI) tools from their employers, raising significant concerns about trust and…
Business of Tech: Daily MSP News & IT Services AnalysisAI Boosts Cybersecurity, Microsoft Restructures Sales, and Europe Launches Docs to Rival Google
AI is increasingly enhancing efficiency in cybersecurity operations, but human expertise remains essential. A recent report from Enable reveals that while AI…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Fix Data Governance Before Deploying Generative AI — Hunter Jensen, Barefoot Solutions
Hunter Jensen, the founder and CEO of Barefoot Solutions, discusses the evolving landscape of artificial intelligence (AI) and its practical applications in…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Private Equity: Why PE-Backed MSPs May Pull Ahead on AI — Business of Tech Lounge with Howard M. Cohen & Abraham Garver
This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham…
Business of Tech: Daily MSP News & IT Services AnalysisIBM and Intel Earnings Reveal Challenges; $22M Fintech Raise Targets MSP Billing Pain
IBM and Intel have recently reported their earnings, revealing significant challenges despite some positive figures. IBM exceeded earnings expectations with a…
Business of Tech: Daily MSP News & IT Services AnalysisMaryland's New IT Tax, Microsoft's Copilot Revolution, and Cynomi's Cybersecurity Growth Surge
Maryland has introduced a new 3% sales tax on data and information technology services, set to take effect on July 1, 2025. This legislation expands the…
Business of Tech: Daily MSP News & IT Services AnalysisZendesk Shifts to Outcome-Based Pricing; CISA Faces Resignations Amid Budget Cuts and Cyber Threats
Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change…
Business of Tech: Daily MSP News & IT Services AnalysisRansomware Hits SMBs Hard, Google OAuth Exploited, Gladinet's Security Flaw, and AI Scraping Issues
Ransomware attacks targeting small and medium-sized businesses (SMBs) have reached alarming levels, with a recent UK government survey revealing that 1% of…
Business of Tech: Daily MSP News & IT Services AnalysisSMBs Boost AI Budgets, Europe Shifts from US Cloud, US Manufacturing Sentiment Declines
Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI)…
Business of Tech: Daily MSP News & IT Services AnalysisHow AI is Transforming Medical Translation: A Translator's Journey and Strategies with Jason Willis Lee
Jason Willis Lee, a specialized medical translator, discusses the impact of AI on the translation industry, particularly in the medical field. With a…
Business of Tech: Daily MSP News & IT Services AnalysisAI Liability for MSPs: You Can Delegate Tasks, Not Responsibility — Business of Tech Lounge with Brad Gross & Juliette Powell
The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI…
Business of Tech: Daily MSP News & IT Services AnalysisGoogle's Ad Monopoly Ruling, AI Compliance Tools, and Apple's Privacy-First AI Strategy
A federal judge has ruled that Google acted illegally to maintain a monopoly in online advertising technology, which could lead to significant changes within…
Business of Tech: Daily MSP News & IT Services AnalysisCVE Program Saved, CISA Nomination Blocked, OpenAI's AI Models Released, SolarWinds Goes Private
The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring: Wage Inflation Has Cooled Since Its 2022 Peak — Peter Kujawa, Service Leadership
Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage…
Business of Tech: Daily MSP News & IT Services AnalysisAI Code Hallucinations Risk Security, Intel Sells Altera, SSL Certificates Shortened, Tariffs Return
AI-powered code generation tools are raising significant security concerns within the software supply chain. Recent research indicates that a notable…
Business of Tech: Daily MSP News & IT Services AnalysisEconomic Turmoil: Tariffs Hit Small Businesses Hard While CIOs Push Cloud Spending Beyond Limits
The podcast discusses the significant impact of recent tariff policies on the technology sector and small businesses in the U.S. Consumer sentiment has sharply…
Business of Tech: Daily MSP News & IT Services AnalysisRevolutionizing Solar Installations: Autonomous Robots Transforming the Industry with David Lincoln
David Lincoln from Rosendin discusses the development of an innovative autonomous robot designed for solar panel installations. The robot, which features a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Pricing: Don't Cut Prices When Tariff Uncertainty Hits — Business of Tech Lounge with Karl Palachuk & Jay McCall
The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a…
Business of Tech: Daily MSP News & IT Services AnalysisAI Crawlers Threaten Open Source, Microsoft Recall Launch, and IT Budget Cuts Amid Tariff Uncertainty
Microsoft is rolling out a preview of its new feature called Recall, which captures screenshots of user activity on CoPilot Plus PCs. This feature, initially…
Business of Tech: Daily MSP News & IT Services AnalysisTariff Whiplash Fuels Hardware Surge; Google, Anthropic, and Dell Innovate in AI and Cybersecurity
Tariff whiplash has led to a significant surge in hardware shipments, particularly in the PC market, as manufacturers rush to deliver products ahead of…
Business of Tech: Daily MSP News & IT Services AnalysisNavigating AI Anxiety: Shopify's AI-First Hiring, Cisco's Privacy Study, and a Siri Blunder
Experts in artificial intelligence (AI) express optimism about its potential, yet public sentiment reveals a significant trust gap, with many feeling anxious…
Business of Tech: Daily MSP News & IT Services AnalysisKaseya's MSP Insights, Apple Encryption Case, and AI Breakthroughs from Meta, Google, and Microsoft
Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of…
Business of Tech: Daily MSP News & IT Services AnalysisTariffs Spark Trade War: Small Businesses Face Cuts, Tech Spending Slumps Amid Economic Uncertainty
Tariffs imposed by the Trump administration have ignited a trade war, leading to significant economic repercussions for small businesses and the tech sector…
Business of Tech: Daily MSP News & IT Services AnalysisIT Asset Management for MSPs: Tracking Devices Across Their Lifecycle — Hiren Hasmukh, Teqtivity
Hiren Hasmukh, CEO of Teqtivity, discusses the evolution of his company from its origins as TeQube, a smart locker solution, to a comprehensive IT asset…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: 64% of Clients Say AI Investments Missed Expectations — Business of Tech Lounge with Rich Freeman & Denis O'Shea
A recent study reveals a strong demand for AI and advanced solutions among businesses, yet a significant gap exists in satisfaction with the return on…