Shows / Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services Analysis
Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent…
Episodes
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI Launches GPT-5 Amid User Backlash, Intel CEO Faces Resignation Calls, N-able Grows 9%
OpenAI has launched its latest AI model, GPT-5, which boasts significant advancements over its predecessor, GPT-4.0. CEO Sam Altman likens the impact of GPT-5…
Business of Tech: Daily MSP News & IT Services AnalysisAI Liability for MSPs: The Baby Tiger Problem — Noelle Russell, AI Institute
Noelle Russell, CEO of the AI Institute, discusses the metaphor of the "baby tiger" to illustrate the potential dangers of unchecked AI development. She…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Automation: Design It to Empower People — Business of Tech Lounge with Kate O'Neill
Automation is reshaping workflows across various industries, from fast food to creative production, prompting a shift towards smaller, trust-based online…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Sell Business Outcomes, Not Frameworks — Nett Lynch
Nett Lynch, a cybersecurity leader and strategic VCIO advisor, discusses the importance of translating complex security frameworks into actionable business…
Business of Tech: Daily MSP News & IT Services AnalysisRansomware Attacks Surge, Google AI Vulnerabilities Exposed, and New Malware Analysis Tool Released
Two sophisticated ransomware groups, Akira and Lynx, are increasingly targeting managed service providers (MSPs) and small businesses by exploiting stolen…
Business of Tech: Daily MSP News & IT Services AnalysisAI Agents Transform SaaS Pricing, Microsoft Faces Security Flaws, and Delta Clarifies AI Pricing
Artificial intelligence agents are significantly transforming the landscape of software-as-a-service (SaaS) pricing, moving away from traditional per-seat…
Business of Tech: Daily MSP News & IT Services AnalysisSMBs Invest in AI, Microsoft and Amazon Report Strong Earnings Amid Labor Market Concerns
Small and medium-sized businesses (SMBs) are increasingly investing in artificial intelligence (AI), with a significant portion planning to allocate between…
Business of Tech: Daily MSP News & IT Services AnalysisMSP BCDR: Why Slide Is Built to Stay Independent — Austin McChord, Slide
Austin McChord, co-founder and chairman of Slide, discusses the launch of his new BCDR startup, which aims to serve managed service providers (MSPs) with a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Compliance: Regulated Finance Firms Test AI via Proofs of Concept — Raffi Jamgotchian, Triada Networks
Dave Sobel interviews Raffi Jamgotchian, founder and CEO of Triada Networks, about the current landscape of AI adoption in the financial services sector…
Business of Tech: Daily MSP News & IT Services AnalysisIT Services Community: GTIA Won't Let Vendors Dominate — Dan Wensley, GTIA
Dan Wensley, the new CEO of GTIA, discusses his vision for the organization, emphasizing the importance of expanding membership and enhancing the value…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Automation: AI Speeds Up the Industry's Oldest Goal — Michael George & Dee Zepf, Syncro
Michael George, CEO of Syncro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of managed service providers (MSPs) and the transformative…
Business of Tech: Daily MSP News & IT Services AnalysisKaseya's MSP Reset: Success Measured by Partner Profitability — Rania Succar, Kaseya
Rania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring: Job Simulations Beat AI-Written Resumes — Brett Waikart, Skillfully
AI is revolutionizing the hiring process by enhancing human interaction and focusing on skills rather than traditional resumes. Brett Waikart, co-founder of…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Compliance: Signed Attestations Aren't Proof of Security — Yasir Ali, Polymer
Yasir Ali, CEO of Polymer, discusses the shortcomings of current security frameworks, emphasizing their outdated nature and lack of real verification. He…
Business of Tech: Daily MSP News & IT Services AnalysisUS Economy Shows Resilience; Major Tech Firms Lay Off Workers While AI Spending Soars
The U.S. economy is demonstrating resilience with strong consumer spending and low unemployment filings, despite looming inflation and tariff pressures. Retail…
Business of Tech: Daily MSP News & IT Services AnalysisAI Liability for MSPs: Document AI Needs Audit Trails — Jonathan Rhyne, Nutrient
Jonathan Rhyne transitioned from a career in law to founding Nutrient, a technology company specializing in AI-driven document intelligence and workflow…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Operations: Adjacent Services Beat Shiny Distractions — Business of Tech Lounge with Ryan Morris
The episode explores the strategic implications of managed services offerings, such as managed cameras and connectivity solutions, questioning whether they are…
Business of Tech: Daily MSP News & IT Services AnalysisAI Job Demand Soars 985%, Trust Issues Emerge, VMware Faces Security Patch Crisis
Agentic AI has emerged as the leading technological trend according to McKinsey's latest report, with job postings for these roles skyrocketing by nearly 985%…
Business of Tech: Daily MSP News & IT Services AnalysisAI Oversight Eases as Trump Pushes Exports; 400+ Breaches from SharePoint Zero Day Attack
The Trump administration has unveiled a new AI action plan that emphasizes deregulation and the promotion of American AI exports, raising concerns among…
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI's Usage Surge, Kindrel's AI Framework, and the Comeback of Dedicated Servers
OpenAI has released a new economic analysis showcasing the extensive impact of its AI tools, particularly ChatGPT, on productivity across various sectors. The…
Business of Tech: Daily MSP News & IT Services AnalysisHalf of MSPs Prepare for Ransomware, SaaS Security Gaps, and Open AI Servers Found
Managed service providers (MSPs) are increasingly allocating budgets for ransomware payments, with a recent report indicating that 45% have set aside funds…
Business of Tech: Daily MSP News & IT Services AnalysisMicrosoft SharePoint Flaw Exposes Thousands; Fortune 100 Firms Push FullReturn to Office
Retail sales in the U.S. show a surprising rebound, rising by 0.6% in June, driven primarily by auto dealership sales, but concerns linger regarding…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: No Data Governance, No AI Readiness — Santosh Kaveti, ProArch
Santosh Kaveti, founder and CEO of ProArch, discusses the critical steps organizations must take to operationalize AI effectively. His company specializes in…
Business of Tech: Daily MSP News & IT Services AnalysisMicrosoft Intune for MSPs: Plan Before Leaving Group Policy — Rolando Jimenez & Hugo Salazar, Nerdio
Dave Sobel hosts a sponsored webinar discussing the modern endpoint management capabilities of Microsoft Intune, particularly its relevance for Managed Service…
Business of Tech: Daily MSP News & IT Services AnalysisDelta's AI Pricing Sparks Trust Issues, OpenAI's ChatGPT Agent Goes Autonomous, Intel Cuts Jobs
Delta Airlines is set to revolutionize its pricing strategy by implementing artificial intelligence to determine the maximum price customers are willing to pay…
Business of Tech: Daily MSP News & IT Services AnalysisMicrosoft Cuts 9,000 Jobs, Boosts AI Partner Incentives; OpenAI Expands Multi-Cloud E-Commerce Tools
Microsoft is undergoing a significant restructuring, placing artificial intelligence (AI) at the forefront of its strategy. The company has announced the…
Business of Tech: Daily MSP News & IT Services AnalysisWindows 10 Cutoff and VMware Licensing Chaos: MSPs Must Navigate New Cybersecurity Demands
Managed service providers (MSPs) are increasingly becoming essential partners for mid-market organizations, with a recent Barracuda Networks survey revealing…
Business of Tech: Daily MSP News & IT Services AnalysisAI Breakthroughs: 92% Health Accuracy, Nonprofit Literacy Tools, and Coding Tool Challenges
A recent study supported by Apple reveals that a new artificial intelligence model, known as the wearable behavior model, can flag health conditions with an…
Business of Tech: Daily MSP News & IT Services AnalysisCritical Vulnerabilities in Kaseya and McDonald's Chatbot Highlight MSP Security Risks
A recent report by Auvik reveals significant challenges faced by managed service providers (MSPs), highlighting issues such as tool sprawl, burnout among IT…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Legacy MFA Can't Stop Phishing-as-a-Service — Bob Burke, Beyond Identity
Bob Burke, Chief Information Security Officer at Beyond Identity, challenges the effectiveness of traditional multi-factor authentication (MFA) in the evolving…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: The AI Operating System Is Still Aspirational — Business of Tech Lounge with Anurag Agrawal
Artificial intelligence (AI) is evolving beyond a mere tool to become the foundational operating system for modern businesses, particularly in the SMB and…
Business of Tech: Daily MSP News & IT Services AnalysisPolitical Hack at Columbia University, Malware Surge, and Microsoft Authenticator's New Direction
Columbia University has recently suffered a significant data breach, compromising the personal information of 1.8 million individuals, including social…
Business of Tech: Daily MSP News & IT Services AnalysisAI Adoption Grows but Burnout and Governance Gaps Widen; Major Tech Updates Announced
Daily AI use among desk workers has surged dramatically, with a report from Slack indicating a 233% increase since November. While 60% of these workers now…
Business of Tech: Daily MSP News & IT Services AnalysisMSPs Under Pressure: Navigating AI Impersonation, Phishing Exploits, and Ransomware Fallout
Managed service providers (MSPs) are currently facing unprecedented pressure from clients regarding cybersecurity, with a significant increase in expectations…
Business of Tech: Daily MSP News & IT Services AnalysisSmall Businesses Seek AI Efficiency Amid Digital Gaps; New Regulations Impact Data Privacy
Small businesses are increasingly recognizing the need for digital maturity and the potential benefits of artificial intelligence (AI) to enhance operational…
Business of Tech: Daily MSP News & IT Services AnalysisIngram Micro Cyber Attack, Windows 11 Market Growth, and Cloudflare's AI Scraper Blockade
Ingram Micro has suffered a significant ransomware attack attributed to the SafePay group, disrupting its systems and affecting deliveries across multiple…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cyber Insurance: Certify the MSP, Not Each Technician — Edouard von Herberstein, Spectra
The managed service provider (MSP) cyber insurance landscape is facing significant challenges, primarily due to the certification process rather than the…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Pricing: Treat Pricing as a Living System — Dan Balcauski, Product Tranquility
Pricing is a critical lever for managed service providers (MSPs), SaaS providers, and tech companies, yet many organizations treat it as a one-time event…
Business of Tech: Daily MSP News & IT Services AnalysisUnlocking SEO Success: How AI and Data Science Transform Organic Growth Strategies with Andreas Voniatis
Andreas Voniatis, founder of Arteos and author of "Data-Driven SEO with Python," is revolutionizing the SEO landscape by integrating data science and AI into…
Business of Tech: Daily MSP News & IT Services AnalysisCybersecurity Overhaul: AI, Ransomware, and 400M Fewer Windows PCs Challenge SMBs in 2025
The podcast discusses the evolving landscape of cybersecurity for small and mid-market businesses, emphasizing the dual threats posed by advanced artificial…
Business of Tech: Daily MSP News & IT Services AnalysisAI-Powered Productivity Disruption: Microsoft, OpenAI, and Legal Challenges in Copyright Training
Microsoft is facing significant challenges in promoting its Copilot AI assistant within enterprises, as many employees show a preference for OpenAI's ChatGPT…
Business of Tech: Daily MSP News & IT Services AnalysisMalware in ConnectWise, Telecom Hacks, and MSPs' False Confidence in Cybersecurity
ConnectWise is currently facing a significant crisis of trust as attackers exploit its signed software to distribute malware. This alarming trend has seen a…
Business of Tech: Daily MSP News & IT Services AnalysisAI to Drive 50% of Business Decisions by 2027; SMBs Struggle with Skills and Adoption
Gartner predicts that by 2027, artificial intelligence (AI) will be responsible for half of all business decisions, either through full automation or partial…
Business of Tech: Daily MSP News & IT Services AnalysisCEO Confidence Plummets as Small Businesses Thrive; Data Blind Spots Challenge Strategic Planning
Small business resilience is masking deeper economic strains, as recent surveys reveal that while many small businesses report growth and have maintained or…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Fix the Skeletons in the Data Closet First — Hunter Jensen & Barbara Paluszkiewicz
Small and mid-sized businesses are increasingly curious about how to leverage artificial intelligence (AI) to enhance their operations. As they explore the…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Startup Security Debt Holds Back Growth — Brian Haugli, SideChannel
Brian Haugli, CEO of SideChannel, discusses the critical distinction between security debt and technical debt, emphasizing that while technical debt is a…
Business of Tech: Daily MSP News & IT Services AnalysisThe New MSP Model: Combining Automation, Emotional Intelligence, and E-Commerce for Success
The podcast discusses a transformative vision for building a managed services provider (MSP) that shifts away from traditional models focused on infrastructure…
Business of Tech: Daily MSP News & IT Services AnalysisAI Fuels Infinite Workdays, Job Cuts at Amazon, and New Trends in IT Service Partnerships
AI is increasingly becoming a double-edged sword in the workplace, as highlighted by a recent Microsoft report. While artificial intelligence tools are…
Business of Tech: Daily MSP News & IT Services AnalysisSMBs Overconfident in Cybersecurity; SEC Deregulates Amid Rising AI Threats and New Investments
Small and medium-sized businesses (SMBs) are exhibiting a dangerous overconfidence in their cybersecurity readiness, with a significant gap between their…
Business of Tech: Daily MSP News & IT Services AnalysisAI's Impact on SMBs: Revenue Gains, Cloud Growth, and New Tools from Zoom, MailChimp, Microsoft
Small and medium-sized businesses (SMBs) are increasingly recognizing the importance of adopting artificial intelligence (AI) to stay competitive in the…
Business of Tech: Daily MSP News & IT Services AnalysisIT Services for Seniors: A Subscription Model Built on Empathy — Andrew Bolton, TechRescue
Andrew Bolton, CEO and co-founder of TechRescue, has developed a unique approach to delivering technical services specifically tailored for seniors. With a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Community Investment: Why Empath Raised $2M From MSPs — Wes Spencer, Empath
Wes Spencer, co-founder of Empath, a training and education platform for managed service providers (MSPs), discusses a unique funding model that diverges from…
Business of Tech: Daily MSP News & IT Services AnalysisAI's Jagged Age: Memory Limits, Retrieval Bots, and Legal Battles Over Encryption and Privacy
AI models have a defined memory ceiling, which is reshaping the ongoing debates surrounding copyright and data privacy. Recent research from Meta, Google…
Business of Tech: Daily MSP News & IT Services AnalysisMicrosoft 365 Copilot's Security Flaw, AI in Misinformation, and Emerging Cybersecurity Solutions
Microsoft 365 Copilot has been identified as having a significant security vulnerability known as Echo Leak, which allows hackers to access sensitive…
Business of Tech: Daily MSP News & IT Services AnalysisO3 Pro's Launch, Reddit's Lawsuit Against Anthropic, and Cisco's New AI-Driven Networking Gear
OpenAI has launched the O3 Pro Artificial Intelligence model, which focuses on delivering enterprise-grade accuracy and enhanced tool integration, albeit at a…
Business of Tech: Daily MSP News & IT Services AnalysisPAX 8's AI Solutions, Apple's Developer Access, Cybersecurity Policy Changes, and MSP Support Group
PAX 8 has announced the development of the first Managed Intelligence Toolkit, set to launch in 2026, aimed at empowering managed service providers (MSPs) to…
Business of Tech: Daily MSP News & IT Services AnalysisU.S. Job Growth Declines, Windows 11 Stagnates, Cyber Insurance Partnerships, CrowdStrike's Forecast
U.S. hiring continues to show modest growth, with the Bureau of Labor Statistics reporting an addition of 139,000 jobs in May, surpassing economists'…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Why Chasing Predictable Profit Stifles Disruption — Stephen Hinch
Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the…
Business of Tech: Daily MSP News & IT Services AnalysisMicrosoft for MSPs: Windows Update Orchestration Squeezes Patch Tools — Business of Tech Lounge with Elliott Hyman
Elliot Hyman, CEO of the Lyra Technology Group, joins Dave Sobel to discuss the evolving landscape of IT management, particularly in light of Microsoft's new…
Business of Tech: Daily MSP News & IT Services AnalysisSherweb Launches Portal for MSPs; AI Pricing Evolves and Generative AI Risks Prompt Caution
Sherweb has launched a white-label self-service portal aimed at empowering managed service providers (MSPs) and their clients by streamlining operational…