Latest / Business of Tech: Daily MSP News & IT Services Analysis
The New MSP Model: Combining Automation, Emotional Intelligence, and E-Commerce for Success
The podcast discusses a transformative vision for building a managed services provider (MSP) that shifts away from traditional models focused on infrastructure management and reactive maintenance. Instead, it advocates for creating a tech services business that empowers small and mid-sized organizations to drive revenue through technology. The speaker emphasizes the importance of hiring empathetic, business-savvy individuals who can engage with clients on a human level, rather than relying solely on technical expertise. This new approach prioritizes emotional intelligence and…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.