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Transforming Customer Service: AI's Role in Augmenting Human Interaction and Satisfaction with Kate O'Neill
Kate O'Neill discusses the impact of AI and automation on business and human flourishing in her latest book, "What Matters Next." She introduces the concept of a now-next continuum, which helps leaders navigate the uncertainty of the future by connecting past knowledge with present realities and future possibilities. This framework aims to empower decision-makers to make coherent choices amidst the chaos of rapid technological advancement and cultural acceleration.
O'Neill emphasizes the importance of viewing AI not merely as a tool for automation but as a means of augmenting human…
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