Shows / The Empathy Edge
The Empathy Edge
Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation…
Episodes
- The Empathy Edge
Courage to Advance: Leading Through Polarization with Mason Donovan
In this essential episode of "Courage to Advance," host Kim Bohr and global inclusion strategist Mason Donovan tackle a critical challenge facing today's…
- The Empathy Edge
Dr. Steven Stein: Resilience, Grit…Or Hardiness? Which Helps Your Culture More?
Recently, we've heard a lot about resiliency, the ability to bounce back from challenge, and grit, that ability to grind away and never give up. But we've…
- The Empathy Edge
November Hot Take: Why History Needs Us to Be Empathetic Leaders Now More Than Ever
Today, I want to talk about something that’s been heavy on my heart: the importance of holding onto Real History as it’s unfolding, not just to understand…
- The Empathy Edge
Justin Jones-Fosu: How to Respectfully Disagree - and Not in a Passive-Aggressive Way
We prep ourselves for so many challenging conversations, whether asking for a raise, delivering a tough performance review, asking for more budget, or even…
- The Empathy Edge
Tina Kuhn & Neal Frick: The E-Suite: Helping Execs Embrace Empathy for Success
One of the hardest jobs in business belongs to anyone with a C in their title. Today you’ll hear from Tina Kuhn and Neal Frick, co-authors and successful…
- The Empathy Edge
Chloé Valdary: The Theory of Enchantment
What's love got to do with it, as Tina Turner famously asked? Is there even a role for it in…the workplace? Turns out, yes, but let's be clear on what we mean…
- The Empathy Edge
Courage to Advance: KPIs Don't Tell the Whole Story: Why Your CEO Evaluation Is Falling Short
Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge. Tune in to our subseries every 3rd…
- The Empathy Edge
Julie Harris: Why Disability Accommodations Are Smart Business
Your organization may be missing out on the talent, innovation, and productivity of your workforce because of your own actions! I'm talking about accommodating…
- The Empathy Edge
Kim Bohr: Sparking Transformational Change Through Empathy
BONUS EPISODE! Join me for a conversation with President and COO of SparkEffect, Kim Bohr as we kick off our partnership to provide you with actionable content…
- The Empathy Edge
October Hot Take: Scary Leaders…Or Scared Leaders?
Halloween is just around the corner, and the ghouls, goblins, and…gladiators will be out in full force, along with spooky music, haunted houses, chills, and…
- The Empathy Edge
Kate, Jeannie, & Jayna: How to Support Transgender Colleagues & Kids in a Dangerous Time
Enjoy this unique discussion with three brave women, two live under the shadow of fear for themself and their child, and one is a cisgender ally: Kate Brookes…
- The Empathy Edge
Dr. Tracy Brower: The Secret to Happiness at Work
Happiness seems as elusive and subjective at work as empathy. But there is a link between the two, and we're going to get into that today! My guest is Dr…
- The Empathy Edge
Empathy Under Pressure: 2024 State of Workplace Empathy (Part 2) with Rae Shanahan
Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for…
- The Empathy Edge
Michelle Hoover: Understanding First-Generation Professionals in Your Workplace
Hispanic. Women. Gay. Transgender. Neurodiverse. Black. All of these identities make up the rich mosaic of our workplaces. We know the data shows that diverse…
- The Empathy Edge
September Hot Take: It's Finally HERE!
“For all the bold leaders embracing a more human-centered approach and performing at the highest levels, your choices impact and influence your colleagues…
- The Empathy Edge
Dr. Yosi Amram: How Spiritual Intelligence Makes You a Better Leader
Today, I have a wonderful conversation with Dr. Yosi Amram, author of Spiritually Intelligent Leaders: How to Inspire by Being Inspired. We talk about what…
- The Empathy Edge
Markus van Alphen: Observational Listening and Being an Excellent Leader
What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better…
- The Empathy Edge
Kristine Scott: How to Resolve Conflict with Angry Customers or Colleagues
According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a…
- The Empathy Edge
Empathy Under Pressure: 2024 State of Workplace Empathy (Part 1) with Rae Shanahan
Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in…
- The Empathy Edge
August Hot Take: Joy as a Performance Catalyst
Only 1 month away from the birthday of The Empathy Dilemma! I am so excited to share with you the last pillar today - joy. What the heck does joy have to do…
- The Empathy Edge
Safaa Charafi: Spatial Justice and Building Inclusive Cities
What are inclusive cities? How can we shape our cities to be more inclusive for individuals and organizations? Too often, we take things for granted when…
- The Empathy Edge
Jim Wharton: How Fostering Empathy with Animals Encourages Conservation
Let me be clear: Humans ARE animals. Empathy for animals is not about thinking they're cute. It's about creating a strong connection where we understand their…
- The Empathy Edge
Tim Leon: The Return on Empathy for Brands and Marketers
Empathetic marketing is having a moment. But really, this trend has been a long time coming. Buyers today are savvy, everything is available online, and they…
- The Empathy Edge
Barbara Huelat: Empathy for Dementia Caregivers and Effective Interventions
According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the…
- The Empathy Edge
July Hot Take: How Thoughtful Decisiveness Shows Your Team Empathy
Today we're diving into Pillar Four of the 5 Pillars of Effective Empathetic Leadership featured in the new book coming September 10, The Empathy Dilemma -…
- The Empathy Edge
Esther Goldenberg: Imagining Deborah's Untold Story with Empathy
What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains…
- The Empathy Edge
Dr. Nicole Price: From Engineer to Empathy Revolutionary
How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they…
- The Empathy Edge
Amy Koford: Hypnosis for Self-Awareness and Overcoming Trauma
We talk a lot about the importance of self-awareness and self-care in helping you be a more empathetic and effective leader. In fact, those are two of my five…
- The Empathy Edge
June Hot Take: How Clarity Makes You an Empathetic Leader
The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves…
- The Empathy Edge
Michael Bach: What Exclusion is Costing Your Company
The research is clear: investing in diversity, equity, inclusion, and belonging contributes to your bottom line. I hate to be so crass about a topic that…
- The Empathy Edge
Jessica Swank: How Box Navigates the New World of Work
Post-pandemic leadership can be challenging. With the current market and increased expectations workers, leaders, and mid-level managers are squeezed…
- The Empathy Edge
Gautam Shah: Exercising with a Snow Leopard: Video Games to Engage Wildlife Conservation
Visiting snow leopards in their natural habitat or hanging with penguins in Antarctica is a life-changing way to engage with nature but it's not within the…
- The Empathy Edge
May Hot Take: Why is Self-Care Core to Empathetic Leadership?
Self-care is more than just manis, pedis, and massages. It is vital to helping leaders embrace empathy while also making tough business decisions, holding…
- The Empathy Edge
Diana Cutaia: How Psychological Safety Boosts Performance in Sports - and at Work
What do psychological safety, your team's performance, and sports coaching have in common? Today, you're going to find out how belonging helps you innovate and…
- The Empathy Edge
Andrea Butcher: Balancing Empathy, Accountability, and Vulnerability
The most popular question I get, by far, is how to balance empathy and accountability. often a false impression of empathy that makes us ask this question in…
- The Empathy Edge
Robin Hills: Understanding the Intelligence of Emotions
When you think of emotional intelligence, there are still many leaders out there who falsely believe it has no place in business. Business is about logic, not…
- The Empathy Edge
April Hot Take: Why Empathy Starts with Self-Awareness
The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves…
- The Empathy Edge
Logan Mallory: How a Culture of Gratitude Boosts Engagement and Mental Health
US Surgeon General Vivek Murthy has called out an epidemic of loneliness and highlighted how workplaces are one way to help. How can people get their needs for…
- The Empathy Edge
Paul Rutter: Could you Live with Your Customers and Colleagues 24/7?
Could YOU or YOUR company survive if you had to live and work with your customers and coworkers? Hearing every bit of praise, every complaint, and…
- The Empathy Edge
Kat Kennan: How Trauma-Informed Marketing Offers a Radical Customer Experience
Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our…
- The Empathy Edge
Charles Gellman: Take Your Meds! AI-Assisted Robotics Improves Home Health Care
My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics…
- The Empathy Edge
Shizu Okusa: From Wall Street to Wellness: How One Entrepreneur Built Empathy Into Her Success
I've often said that many entrepreneurs get their business ideas from practicing empathy. From either experiencing a pain point themselves or wanting to solve…
- The Empathy Edge
Amy J. Wilson: How to Heal from Burnout to Embrace Empathy
Burnout is one of our biggest workplace challenges. Turnover and lost productivity due to burnout cost businesses $322B globally. Voluntary turnover costs 15+%…
- The Empathy Edge
Alain Hunkins: Cracking the Leadership Code
We are experiencing a transformation, an evolution in how we lead and what makes a successful leader. Today, I had a great conversation with Alain Hunkins, CEO…
- The Empathy Edge
Michael Bungay Stanier: How to Work with (Almost) Anyone
Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you…
- The Empathy Edge
February Hot Take: How Marty Maraschino Taught Me Resilience
Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back…
- The Empathy Edge
Jeannie Gainsburg: How to Be a Savvy LGBTQ+ Ally
Can allyship be fun? Or do you envision every inclusion or diversity training as a slog? It doesn't have to be so heavy-handed! Today, Jeannie Gainsburg shares…
- The Empathy Edge
January Hot Take: How Either/Or Thinking is Killing Your Company
Leaders, listen up: Have you ever heard the improv maxim, "Yes, and….?" In my work researching, writing, and speaking to audiences about the power of empathy…
- The Empathy Edge
Mara Glatzel: Why it's Essential for High-Performers to Be "Needy"
"You're so needy" - We say that like it's an insult sometimes, but yes, yes you are needy. Because you're human! And until we can learn to identify our needs…
- The Empathy Edge
Minter Dial: How to Embed More Heart into AI
How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss…
- The Empathy Edge
Trent Griffin-Braaf: The Benefits and Myths of Hiring Formerly Incarcerated People
When you think about your company's DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring…
- The Empathy Edge
Dr. Cori Lathan: Benevolent Cyborgs and a Techno-Optimist's View on Technology
Benevolent cyborgs. Not a phrase you hear often these days. With all the hand-wringing and media fear-mongering about AI and new technologies, we seem to have…
- The Empathy Edge
December Hot Take: Are You Outsourcing Empathy?
Welcome the final Hot Take of 2023! In this final Hot Take of the year, I'll share a bit about how to find joy in what can feel like a dark, bleak time in the…
- The Empathy Edge
Katharine Manning: How Trauma Impacts Performance - and What Smart Leaders Can Do
How does trauma impact the workplace and organizational performance? If you're a human being, then yes, trauma impacts you and your team. Trauma doesn't care…
- The Empathy Edge
John Southard: How Military History Can Transform Your Customer Engagement Strategy
A military historian walks into a company and transforms their customer engagement strategy to increase revenue and retention. While this might sound like the…
- The Empathy Edge
Sarah R. Moore: It’s Possible to Parent AND Lead without Punishment- the Brain Science Behind It
Parenting has so many parallels with team leadership and after today's episode, you'll be better equipped to raise healthy, emotionally connected kids AND be a…
- The Empathy Edge
Aransas Savas: Forget Journey Mapping: Define a More Valuable Customer Experience
Your customer is the lifeblood of your company. We hear this over and over again. Yet, companies don't do a great job of crafting a customer experience that…
- The Empathy Edge
November Hot Take: How Gratitude Leads to Empathy
The reports are in. Unless you've been living under a rock, you are hearing more and and more about how having an attitude of gratitude enhances our lives -…
- The Empathy Edge
Dia Bondi: How to Ask Like An Auctioneer
When we think of making big asks that will catalyze us into a new role, more funding, or higher pay, we tend to ask small for fear of hearing a dreaded NO. But…
- The Empathy Edge
Dr. Michelle Zhou: Empathic AI is Real and It's Here - But We Need Everyone Involved!
Much of the AI you hear about these days is about large language models trained to look for commonalities and best next guesses. This causes a lot of fear…