Kristine Scott: How to Resolve Conflict with Angry Customers or Colleagues
According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division.
Kristine shares how she got into this work of coaching teams on how to resolve conflict and what she learned from young people on the street dealing with conflict effectively. We talk about why most of us prefer to avoid conflict and the false narrative we tell ourselves about our ability to emotionally connect. Kristine offers a 3-step…
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