Paul Rutter: Could you Live with Your Customers and Colleagues 24/7?
Could YOU or YOUR company survive if you had to live and work with your customers and coworkers? Hearing every bit of praise, every complaint, and every...everything? That's what life is like for the cruise industry, where crew and customers live together for weeks in the middle of the ocean. And it's why my guest today, Paul Rutter, helps land-based companies apply the lessons he's learned from the cruise ship industry to create exceptional customer experiences.
Today, we talk about what he learned about both customer experience and culture from working in the cruise industry, and how to…
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