Shows / Home Care Hindsight
Home Care Hindsight
Welcome to Home Care Hindsight, where we dive deep into the lessons learned and strategies developed by home care providers to build a resilient and dedicated workforce. Powered by Ava, this podcast is your go-to resource for insights on retaining caregivers, reducing turnover, and optimizing your operations. Join us as we share real stories, expert advice, and practical tips that help you keep your caregivers happy and your business thriving.
Episodes
Home Care HindsightWhy I Stopped Trying to Lead Alone – Guy Tommasi
In this episode of Home Care Hindsight, host David Knack welcomes Guy Tommasi, a seasoned leader in the home care industry with over 25 years of experience…
Home Care HindsightWhy Delegation Is The Key To Growth (What I Wish I Knew) — Jeff Salter
Jeff Salter, Founder and CEO of Caring Senior Service, joins host David Knack for an unforgettable conversation about leadership, growth, and a cross-country…
Home Care HindsightWhy the Caregiver Shortage is a Myth - Julio Briones
In this episode of Home Care Hindsight, host David Knack sits down with Julio Briones, CEO of The Briones Group Consulting, to explore his unique journey in…
Home Care HindsightSEO, Google Ads, and AI in Home Care — Jeremy Fuller
Jeremy Fuller, a digital marketing expert with 23 years of experience and founder of Grow Senior Care Marketing, shares actionable insights for home care…
Home Care HindsightExclusivity Almost Killed Our Culture — Jensen Jones
Jensen Jones, CEO of Home Care CEO, opens up about the surprising mindset shift that reshaped his entire business model from an "exclusive" high-revenue think…
Home Care HindsightThe Two Jobs I Wish I'd Focused On Sooner – Chuck Bailey
In this episode of Home Care Hindsight, host David Knack welcomes Chuck Bailey, founder and CEO of True North Holdings, to discuss the realities of being a…
Home Care HindsightThe Leadership Mistake That Created Most of My Team Problems — Jeremy Meng
Jeremy Meng, owner of Always Best Care, Jacksonville, tells host David Knack his biggest leadership mistake: assuming others think and operate like him. As an…
Home Care HindsightPulling Back the Curtain on Clear Path Home Care's Strategic Exit — JM Simmonds, Michelle Simmonds & Alex Veach
JM and Michelle Simmonds join David Knack alongside Alex Veach of Agenda Health for a behind-the-scenes look at the journey from startup founders to successful…
Home Care HindsightEveryday AI. How Nick Bonitatibus Is Approaching AI in His Business (and Yours Too) — Nick Bonitatibus
Nick Bonitatibus, founder of Digital Champions, joins host David Knack for a wide-ranging conversation about how AI is transforming the way entrepreneurs…
Home Care HindsightHow I Stopped Being the On-Call Bottleneck and Let AI Handle the Chaos — Lisa Hall
Lisa Hall, owner of Griswold Home Care, joins host David Knack to share how she scaled her home care agency from under 1,000 weekly hours to more than 2,000…
Home Care HindsightThe 2026 Recruiting Playbook: Less No-Shows and More Conversations — Rachel Gartner
Rachel Gartner, CEO of Carework, joins host David Knack to discuss the state of recruiting in 2026. Rachel shares her big mistake of running the old 2025…
Home Care HindsightHow I Stopped Leading Without Understanding Myself and Started Building Teams That Actually Worked — Tiffany Dutcher
Tiffany Dutcher joins host David Knack to unpack the leadership blind spots that quietly drive burnout in home care. After spending 15 years in the industry as…
Home Care HindsightHow I Stopped Ignoring Management and Started Empowering My Team — Emily Isbell
Emily Isbell, founder of 24/7 Solutions, joins host David Knack to discuss her career-defining mistake: assuming that strong leadership could compensate for…
Home Care HindsightHow I Stopped Building a Practice and Built a Company Instead — Stephen Tweed
Stephen Tweed, CEO of Leading Home Care and Founder of the Home Care CEO Forum, joins host David Knack to discuss his biggest career regret: choosing to build…
- Home Care Hindsight
Quality over Quantity - How the Right Referral Sources Make All The Difference in Home Care – Sarah Barker
In this episode of Home Care Hindsight, host David Knack sits down with Sarah Barker, owner of Senior Care Sales Solutions, to discuss the balance between…
Home Care HindsightHow I Stopped Fearing the Payer Mix and Scaled Referral Volume — Steven Gonzalez
Steven Gonzalez, CEO of HealthView Home Health and Hospice, joins David Knack to demystify the complex world of home health and how it intersects with home…
Home Care HindsightHow I Stopped Saving Everyone and Saved My Agency — Bob Roth
Bob Roth, co-founder and managing partner of Cypress Home Care Solutions, joins host David Knack to discuss the painful mistake that nearly sank his agency…
Home Care HindsightHow I Stopped Hiding My Wins and Started Branding Myself — Nancy Gillette
Nancy Gillette, Chief Growth Officer at Pocket RN, joins host David Knack to discuss her career-defining mistake: never promoting herself or building a…
Home Care HindsightHow I Stopped Keeping Wrong People and Built a Stronger Team — Diana Tucker
Diana Tucker, co-founder and President of Private Home Care, joins host David Knack to share the hard-learned lesson that reshaped how she leads her…
Home Care HindsightThe $19 Million HR Mistake (And Why Arbitration is Your Flood Insurance) — Angelo Spinola
Angelo Spinola, the "attorney for the home care industry" at Polsinelli, joins host David Knack for a candid conversation about the legal landmines buried in…
Home Care HindsightHow I Stopped Chasing Activity Metrics and Started Teaching Referral Partners Instead — Melanie Stover
Melanie Stover, founder of Home Care Sales and the only OT-led sales training firm focused on home health, hospice, and in-home care, joins host David Knack to…
Home Care HindsightHow I Stopped Trying to Do Everything and Built a Leadership Team Instead — Sandi McCann
Sandi McCann, founder of HomeCare of the Rockies and now an EOS implementer, joins host David Knack to share her journey from burnout to building a business…
Home Care HindsightHow I Stopped Being the Bottleneck and Built a Team of Heroes Instead — Sara Wilson
In this episode of Home Care Hindsight, David Knack sits down with Sara Wilson, CEO and President of Home Assist Health, to discuss her lifelong journey in…
Home Care HindsightHome Care Hindsight Book Club #1 - The Coaching Habit
In this special solo episode and inaugural "book club" format, David Knack shares his journey from problem-solver to coach as his team at Zingage grows from…
Home Care HindsightThe Broken Applicant Experience & Why Software Isn't a Magic Pill — Yvan Castilloux
Yvan Castilloux, Co-founder and CEO of Augusta.care joins host David Knack to discuss the fundamental challenges of recruiting in home care. Starting his…
Home Care HindsightI Let Likability Blind Me to Competence (How I Fixed My Hiring Process) — Adam Sall
Adam Sall, President and Co-founder of Advantage Pointe Home Care, joins host David Knack to discuss how his agency transitioned from traditional private duty…
Home Care HindsightThe $10-an-Hour Hire That Saved My Business (And Why I Waited Too Long) — Lisa Fausey
Lisa Fausey, owner of 3 Home Helpers Home Care franchises, joins host David Knack to discuss her employee-centric approach to building a thriving home care…
Home Care HindsightDon't Copy-Paste Your Growth Strategy (And Other Lessons From Scaling Into NYC) — Mordechai Wolhendler
Mordechai Wolhendler, CEO of GlattHealth Consulting Group and co-founder of the Home Care Show, joins host David Knack to discuss the complexities of scaling a…
Home Care HindsightHow I Stopped Chasing Too Many Things and Mastered Focus — Matt Kroll
Matt Kroll, President of Personal Care Services at Bayada Home Health Care, joins host David Knack for a deep dive into the lessons from his 25-year career…
Home Care HindsightHow I Stopped Caring About "Tech" And Focused On What Works — Shauna Sweeney
Shauna Sweeney, founder and CEO of Tender Care, joins host David Knack to discuss the pivotal mistake that reshaped her approach to building technology for…
Home Care HindsightMy Fear of Risks Slowed My Career Down — Michelle Cone
Michelle Cone, SVP of Industry Engagement at HomeWell Franchising, joins host David Knack for a conversation that spans from marathon running to mission-driven…
Home Care HindsightMy Misaligned Entrepreneurship Approach Burned Me Out — Jessica Nobles
Jessica Nobles, co-founder of Home Care Ops, joins host David Knack for a powerful conversation about the two mistakes that have defined her 20-year journey in…
Home Care HindsightI Trusted Passion Over Process and It Broke My Business – Kristen Duell
Kristen Duell, founder of Momentum Healthcare and Technology Consulting, joins host David Knack for a raw conversation about the recurring mistake that has…
Home Care HindsightMy Failed Acquisition Pushed Me To Do More Due Diligence – Kevin Smith
Kevin Smith, CEO of Best of Care, joins host David Knack to pull back the curtain on a splashy but failed acquisition that taught him a brutal lesson about due…
Home Care HindsightOn Death and Dying in Home Care Part 2 – Gabrielle Pumpian and Nicole Soares
Gabrielle Pumpian returns, joined by death doula and end-of-life consultant Nicole Soares, for a profound conversation about the one thing every home care…
Home Care HindsightOn Death and Dying in Home Care Part 1 – Gabrielle Pumpian and Nicole Soares
Gabrielle Pumpian returns, joined by death doula and end-of-life consultant Nicole Soares, for a profound conversation about the one thing every home care…
Home Care HindsightThe "Frankenstein's Monster" Team That Forced a Culture-First Fix – Victor Hunt
Victor Hunt, the passionate CEO and co-founder of Zingage, joins host David Knack for a long-awaited conversation. Victor opens up about the critical hiring…
Home Care HindsightThe $10,000 Mistake That Forged a Stronger Partnership – John "Moz" Mozdzien
John "Moz" Mozdzien, a Navy veteran and co-founder of Veterans First, joins host David Knack to share a costly hiring mistake—but not of a person. He "hired" a…
Home Care HindsightHiring the Wrong Person Taught Me About Building a Better Team – Becky Reel
In this re-released episode of Home Care Hindsight, host David Knack sits down with Becky Reel, founder and CEO of Reel Home Care Consulting and former owner…
Home Care HindsightStop Waiting for January: Strategic Growth Planning – Steve "The Hurricane" Weiss
In this returning episode of Home Care Hindsight, host David Knack is joined by Steve "The Hurricane" Weiss, founder of Home Care Evolution. Together, they…
Home Care HindsightThe $100,000 Partnership Mistake I Was Too Stubborn to Quit – Clayton Foutch
In this episode of Home Care Hindsight, host David Knack is joined by Clayton Foutch, a home care veteran and founder with over 18 years in the industry. Clay…
Home Care HindsightWhat I Wish Every Home Care Owner Knew – Steven Gonzales
In this episode of Home Care Hindsight, host David Knack is joined by Steven Gonzales, CEO of HealthView Home Health & Hospice, to demystify the world of home…
Home Care HindsightI Wasted Hiring 7 Salespeople Before I Got It Right – Gregg Mazza
In this episode of Home Care Hindsight, host David Knack welcomes Gregg Mazza, former home care agency owner and current coach to home care entrepreneurs…
Home Care HindsightFind Someone 2-3 Years Ahead of You (Here's Why) – Lucas Carroll
In this episode of Home Care Hindsight, host David Knack sits down with Lucas Carroll, CEO of The Business of Senior Care. Lucas specializes in guiding home…
Home Care HindsightThe Two Jobs I Wish I'd Focused On Sooner – Chuck Bailey
In this episode of Home Care Hindsight, host David Knack welcomes Chuck Bailey, founder and CEO of True North Holdings, to discuss the realities of being a…
Home Care HindsightStop Thinking Like a Manager when You're an Owner – Emily Isbell
In this episode of Home Care Hindsight, host David Knack sits down with Emily Isbell, founder of EI and Company, to discuss her impressive journey from…
Home Care HindsightWhy I Stopped Trying to Lead Alone – Guy Tommasi
In this episode of Home Care Hindsight, host David Knack welcomes Guy Tommasi, a seasoned leader in the home care industry with over 25 years of experience…
Home Care HindsightBlind Optimism Cost Me Two Years (Here's How We Fixed It) — Randy Platt & Rodney Burris
Randy Platt and Rodney Burris, co-founders of Care Partners, reveal how blind optimism and over-reliance on culture nearly derailed their home care startup…
Home Care HindsightDon't Forget Owner Involved Employee Recognition (like I did) – Rachel Gartner
In this episode of Home Care Hindsight, host David Knack interviews Rachel Gartner, founder and CEO of Carework. They discuss Rachel's life in rural South…
Home Care HindsightI Wasted Two Years on the Wrong Thing (Here's How I Pivoted) — John Soltys
John Soltys, founder of Project Senior Care, shares his hard-won lessons from wasting two years (and resources) on an overcomplicated tech vision—and how a…
Home Care HindsightI Overcomplicated Medicare Advantage (And Found a Simple Fix That Worked) — Fady Sahhar
Fady Sahhar, a disability advocate and home care strategist with decades of experience, unveils how Medicare Advantage is reshaping home care—and why agencies…
Home Care HindsightHow My Control Freak Tendencies Almost Sank My Deals (And What Fixed It) — Bruce Vanderlaan
Bruce Vanderlaan, seasoned investment banker and home care M&A expert, reveals how control-freak tendencies can sabotage agency growth, and why letting go is…
Home Care HindsightExclusivity Almost Killed Our Culture — Jensen Jones
Jensen Jones, CEO of Home Care CEO, opens up about the surprising mindset shift that reshaped his entire business model from an "exclusive" high-revenue think…
Home Care HindsightHow Chasing Growth Nearly Broke My Business (And the Process That Saved It) — Dr. Greg Sanchez Jr.
Dr. Greg Sanchez, a former pharmaceutical scientist turned Home Instead franchise owner, shares how rapid growth nearly derailed his business, and the policies…
Home Care HindsightMetrics Made Me Blind: The Culture Lesson That Saved My Business — John Bennett
John Bennett, CEO of DLEM Holdings, reveals how his obsession with data nearly stalled his multi-agency empire—until one accidental escape room outing…
Home Care HindsightThe Control Trap That Stalled My Growth (and How Positive Psychology Broke Me Free) — Aaron Marcum
Aaron Marcum, home care industry titan and founder of Breakaway365, reveals how his obsession with control nearly destroyed two companies—and how Martin…
Home Care HindsightWhy I Acted Like a One-Talent Leader (and What Snapped Me Out of It) — Todd Allen
Todd Allen, CEO of AxisCare, shares how a personal caregiving experience led him into the home care technology space and the transformative mindset shift that…
Home Care HindsightSEO, Google Ads, and AI in Home Care — Jeremy Fuller
Jeremy Fuller, a digital marketing expert with 23 years of experience and founder of Grow Senior Care Marketing, shares actionable insights for home care…
Home Care HindsightWhy Your Best Employees Quit (And How to Keep Them) — Krystal Wilkinson
Krystal Wilkinson, owner of a 4-location home care agency in Arizona, shares hard-won lessons from 13 years in the trenches. In this episode, you'll discover…
Home Care HindsightThis Franchise Training Mistake That Almost Broke Our New Owners — Christina Chartrand
Christina Chartrand, SVP of Training at Senior Helpers, reveals why companionship is the unspoken "glue" of home care—even if no one pays for it directly. In…