How I Stopped Being the On-Call Bottleneck and Let AI Handle the Chaos — Lisa Hall
Lisa Hall, owner of Griswold Home Care, joins host David Knack to share how she scaled her home care agency from under 1,000 weekly hours to more than 2,000 hours while avoiding staff burnout. With a background in engineering and automotive quality systems, Lisa explains how operational discipline, SOPs, and AI-powered scheduling transformed her agency's growth trajectory. She shares the story of landing a major CCRC partnership after simply helping someone with a "pet project," and how that relationship ultimately doubled her business. Lisa also breaks down the operational chaos of…
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