Shows / MSP Unplugged
MSP Unplugged
MSP Unplugged is the weekly podcast for growing MSP owners running shops under $1M with 10 or fewer techs. Each week, our hosts sit down with MSP owners, operators, and the vendors who serve them for real, unfiltered conversations about what's actually working: growing revenue and landing better clients, cybersecurity, AI and automation, sales and marketing, and leading a team without burning out. Watch on YouTube or listen wherever you get podcasts.
Episodes
- MSP Unplugged
From MSP to MIP: Ryan Walsh (Pax8) on AI, Strategy & How Small MSPs Stay Relevant
🎙️ In this episode of MSP Unplugged, we sit down with Ryan Walsh, Channel Chief and Chief Strategy Officer at Pax8, to talk about where small MSPs actually go…
- MSP Unplugged
Why Annual Security Training Fails — and How usecure Helps MSPs Fix Human Risk
🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap…
- MSP Unplugged
AI Email Security for MSPs: How Cambrient Cuts "Is This Safe?" Tickets Without MX Changes
🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead…
- MSP Unplugged
Ryan McGill on Scaling MSP Operations & Turning Challenges into Growth
🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed…
- MSP Unplugged
Business Outcome Conversations: The Next Phase of MSP Customer Penetration with Luis Giraldo
🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs…
- MSP Unplugged
MSP Revival Guide: Marketing Help, Leadership & Growth with Cynthia Schreiner (Pax8)
🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven…
- MSP Unplugged
From Struggling Business to Thriving MSP in Salt Lake City – Ed Lukacs of 2Fifteen Tech
🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah. Ed opens up about his real…
- MSP Unplugged
Stop Getting Breached: Matt Lee Shares MSP Cybersecurity Strategies for Under $3M Shops
🎙️ In this must-watch episode of MSP Unplugged, we welcome Matt Lee — Senior Director of Security and Compliance at Pax8, CISSP, CCSP, CFR, PNPT, and a leading…
- MSP Unplugged
Stop Alert Fatigue: Blumira's Approach to MSP Cybersecurity in 2026
🎙️ In this episode of MSP Unplugged, we sit down with Greg Saenz from Blumira — a leading security operations platform built specifically for busy IT teams and…
- MSP Unplugged
MSP Leadership Lessons from Nancy Henriquez – Head of Community at MSP Unplugged
🎙️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez – two-time MSP founder, award-winning industry leader, business coach, author of…
- MSP Unplugged
The MSPaaS Revolution: Michael Amiri Reveals How MSPs Can Scale Smarter
Michael Amiri joins MSP Unplugged to break down the emerging model of MSP-as-a-Service (MSPaaS) — a game-changing approach that's helping MSPs scale faster…
- MSP Unplugged
From Startup to MSP 501: Antwine Jackson on Scaling Enitech Solutions
Antwine Jackson, Founder & President of Enitech Solutions, joins MSP Unplugged to share his powerful journey from the early startup days to building a…
- MSP Unplugged
How to Scale an MSP with Partners: Derrick Wlodarz (FireLogic) Returns
Derrick Wlodarz, Founder & President of FireLogic, returns to MSP Unplugged for a deep dive into long-term MSP growth and the power of strategic partnerships…
- MSP Unplugged
Simplifying Cybersecurity for MSPs: Joe Sykora (CEO of Coro) on Tool Sprawl and AI in 2026
Joe Sykora, CEO of Coro Cybersecurity, joins MSP Unplugged to discuss how MSPs can simplify their security stack, reduce tool sprawl, and deliver better…
- MSP Unplugged
From Corporate IT Director to MSP Owner: Ron Cervantes on Building C Solutions IT
Ron Cervantes, Founder and President of C Solutions IT in Orlando, Florida, joins MSP Unplugged to share his journey from corporate IT Director (managing IT…
- MSP Unplugged
Google Gold for MSPs: Nate Freedman on Reviews, Local SEO & Lead Generation in 2026
Nate Freedman of MSP Sites and TechPro Marketing joins MSP Unplugged to share battle-tested Google strategies that are actually generating leads for MSPs right…
- MSP Unplugged
From Chicago to Peoria: Pierre Anyansi on Proactive IT, Security & Building a Local MSP
Pierre Anyansi of Any IT Support sits down with us to talk about his journey from network security engineering to founding a boutique IT company focused on…
- MSP Unplugged
Rick Smith Unplugged: Pivots, Hard Calls & the 2026 MSP Game Plan
Co-host Rick Smith drops in for a reflective deep dive: Recent pivots that reshaped his MSP (and why some changes hurt before they helped), key lessons from…
- MSP Unplugged
Should Your MSP Start a Podcast The Storytelling Advantage
Podcasting is not about being famous. It is about being relevant. In this episode, Jose Torres of Dimelo Media and I talk about how storytelling helps MSPs…
- MSP Unplugged
Secure Your Own House First: Degly Mendez on MSP Cyber Education
In this insightful episode of MSP Unplugged, host Paco Lebron welcomes Degly Mendez, CEO of Avanzar IT Systems (South Pasadena, CA) and Vice Chair of the GTIA…
- MSP Unplugged
MSP Leadership Strifes: Marcial Velez on Culture, Burnout & Growth
In this powerful episode of MSP Unplugged, host Paco Lebron welcomes back Marcial Velez, Founder & CEO of Xperteks—a nationally recognized NYC-based MSP…
- MSP Unplugged
Making IT Boring: Boutique MSP Lessons w/ Sean Inman of Inman Technology Solutions
In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean shares his…
- MSP Unplugged
Classic Replay: The LinkedIn Advantage – Unlock MSP Leads with LinkedIn
Flashback Tuesday: Fan-Favorite Edition! Kicking off the week with one of our all-time most requested episodes — the LinkedIn masterclass that MSP owners and…
- MSP Unplugged
Sell a Copier! with Chris Cool
In this episode of MSP Unplugged, host Paco Lebron sits down with Chris Cool, Founder and CEO of Cool Technology Group Inc., a Houston/Texas-based managed IT…
- MSP Unplugged
Back in the Studio: MSP Updates, Big Changes & Lessons Learned
Paco's back in the studio after a packed stretch — welcome to the first episode of MSP Unplugged's return! Catch up on the latest: Quick tips & tricks…
- MSP Unplugged
New Year Catch-Up: Jeff Halash Returns After 4 Years!
Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years…
- MSP Unplugged
UniFi Ubiquiti: One Year Later – Lessons Learned & Pro Tips
In this Christmas Eve Edition, We discuss our Network Upgrade Insights at ProdigyTeks! Join us as our very own John Dubinsky joins the podcast to discuss our…
- MSP Unplugged
Larry Meador and Cavelo: Elevating MSP Channel Success with Cybersecurity Innovation
Discover how industry veteran Larry Meador, Cavelo's new Channel Chief, is transforming the MSP channel. Cavelo empowers Managed Service Providers with a…
- MSP Unplugged
Justin Gilliam's Journey Into the MSP World | Bacheler Technologies Story
Justin Gilliam of Bacheler Technologies shares his journey into the MSP space. From early challenges to building a thriving business. Tune in to hear how he…
- MSP Unplugged
How XCtium Climbed to #9 on MSP 501: Russ Reeder's Vision for the Future
📍"XTIUM's CEO Russ Reeder shares his vision for scaling the company both organically and through strategic mergers and acquisitions. Discover how AI is shaping…
- MSP Unplugged
Xperteks Big Reveal: Marcial Velez Drops New Innovations at MSP Summit
Marcial Velez from Xperteks shares inspiring stories and unveils innovative solution live from the MSP Summit. 📍 Recorded live at the MSP Summit in Orlando. 🔗…
- MSP Unplugged
Inside the MSP Summit: Kelly Danziger on Informa's Vision for the Channel & MSP Summit
In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strategic…
- MSP Unplugged
EP 281 Securing the Stack with Todyl
In this live episode of MSP Unplugged, we catch up with Ken Patterson from Todyl, recorded on-site at PAX8 Beyond. Ken shares how Todyl is helping MSPs…
- MSP Unplugged
EP 284 Get Your Stuff Together with Better Tracker
In this episode of MSP Unplugged, we sit down with Kevin Lancaster from Channel Program to explore a game-changing new tool designed to streamline operations…
- MSP Unplugged
EP 283 Summer Recap & What's Next for MSP Unplugged
We're back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we're kicking things off with a full recap episode…
- MSP Unplugged
EP 282 Putting MSPs First – GTIA's New Era
In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry…
- MSP Unplugged
EP 280 Legacy in Action – The Kenyatta Computers Story
In this episode of MSP Unplugged, we sit down with Nahjee Maybin, CEO of Kenyatta Computer Services, a Denver-based MSP. Nahjee shares how he's building on the…
- MSP Unplugged
EP 279 Navigating Information with OpenText
In this episode of MSP Unplugged, we're joined by Mike DePalma, VP of Business Development at OpenText. OpenText is a global leader in information management…
- MSP Unplugged
EP 278 Live from Pax8 Beyond with Rob Rae
What would a visit to Pax8 Beyond be without a conversation with the legendary Rob Rae? In this episode, Rob joins us to discuss the latest developments at…
- MSP Unplugged
EP 277 Elevating MSPs with 5G: The Rythmz Advantage
In this live episode of MSP Unplugged, recorded at PAX8 Beyond, we sit down with Leonard Dimiceli, VP of Channel at Rythmz. Rythmz is opening up new…
- MSP Unplugged
EP 276 Checking in with Checkpoint – Live from PAX8 Beyond
In this on-site episode of MSP Unplugged, we're live from PAX8 Beyond with special guest Dave Meister, Global Channel Leader at Check Point Software…
- MSP Unplugged
EP 275 Live from TechCon Unplugged – Chicago Road Show!
In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following…
- MSP Unplugged
EP 274 Here Comes MSPOGs
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to…
- MSP Unplugged
EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP
In this week's episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you're building…
- MSP Unplugged
EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared…
- MSP Unplugged
EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices
In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating…
- MSP Unplugged
EP 270 Vendor Break-ups: When Staying Costs More Than Leaving
In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it's time to part ways with a vendor. Whether it's poor support, broken…
- MSP Unplugged
The LinkedIn Advantage: Boosting Your MSP Presence
In this episode of MSP Unplugged, we're joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social…
- MSP Unplugged
EP 267 The Importance of Compliance for MSPs
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for…
- MSP Unplugged
Exploring the Changing Landscape: An Interview with ESET
Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they…
- MSP Unplugged
EP 266 Improving Client Onboarding Processes
In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break…
- MSP Unplugged
EP 265 MSP Success Stories: Lessons from the Field
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We're sharing real-world experiences, wins…
- MSP Unplugged
EP 264 Tools Every MSP Should Know About
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video…
- MSP Unplugged
EP 263 Beyond Busy: Finding Flow in a Hectic World
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support…
- MSP Unplugged
EP 262 Exploring AI-Driven Service Desk Solutions
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are…
- MSP Unplugged
EP 261 Cybersecurity Best Practices for Small Businesses
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber…
- MSP Unplugged
EP 260 Navigating Industry Conferences: Maximizing ROI
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive…
- MSP Unplugged
EP 259 Case Study: Overcoming Business Challenges
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link…
- MSP Unplugged
EP 258 Automation for MSP Efficiency: Tools and Tips
In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug…
- MSP Unplugged
EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a…