MSP Leadership Strifes: Marcial Velez on Culture, Burnout & Growth
In this powerful episode of MSP Unplugged, host Paco Lebron welcomes back Marcial Velez, Founder & CEO of Xperteks—a nationally recognized NYC-based MSP honored on CRN's MSP 500 list multiple years running.
Marcial opens up about the real "strifes" of leadership:
Building and evolving Xperteks from startup to award-winning firm—what unexpected changes and make-or-break moments tested him most
Avoiding founder burnout through rituals, boundaries, and staying sane during crises
Intentionally shaping team culture in a high-pressure IT world (remote/hybrid challenges, motivation, loyalty) — one…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.