Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastCampus Hospitality Insights You Can Apply Anywhere - Sara Masterson, Olympia Hospitality
In this episode, Sara Masterson, President of Olympia Hospitality, shares what we can all learn about campus hospitality with our host, Nancy Mendelson. More…
Hospitality Daily PodcastWhy Staying in One Company Can Actually Accelerate Your Hospitality Career - Sara Masterson, Olympia Hospitality
In this episode, Sara Masterson, President of Olympia Hospitality, shares what she's learned about the value of tenure with our host and career correspondent…
Hospitality Daily PodcastLearning, Leading, and Letting Go: Sara Masterson’s Approach to Hospitality Leadership
In this episode, Sara Masterson, President of Olympia Hospitality, shares her insights on growth and leadership with our host and career correspondent, Nancy…
Hospitality Daily PodcastMastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless Transitions - Sara Masterson, Olympia Hospitality
In this episode, Sara Masterson, President of Olympia Hospitality, shares insights into the process of onboarding new hotels and the importance of culture in…
Hospitality Daily PodcastWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil Slickers
In this episode, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and…
Hospitality Daily PodcastThe Istanbul Insight: What Modern Spas Are Missing - Susie Arnett
In this episode, Susie Arnett, a hospitality leader with deep expertise in wellness, shares insights on the historical and social significance of spas and how…
Hospitality Daily PodcastThe Future of Guest Experience - Eva Klausner, Numa
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares her thoughts on the future of guest experience. This episode is hosted by our guest…
Hospitality Daily PodcastThe Business of Better Sleep: Hilton's Wellness Leader Shares Her Strategies
Today is World Sleep Day, and we're diving deep into the business and science of sleep and wellness by re-broadcasting a special event hertelier co-founders…
Hospitality Daily PodcastHow Any Hotelier Can Start Innovating Today (Even in a Traditional Hotel) - Eva Klausner, Numa
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how any hotelier can think about innovation -- wherever they are working. This…
Hospitality Daily PodcastUnlocking Revenue Growth: How Technology Enhances F&B Operations - Christine Lising, Shiji [Sponsor Bonus]
In this sponsored episode, Christine Lising, Director of the Solutions Engineering Team at Shiji, shares practical insights on leveraging technology to enhance…
Hospitality Daily PodcastThriving Through Challenges: Resilience in Hospitality Leadership - Eva Klausner, Numa
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how she and her company pushed through tough times to succeed. This episode is…
Hospitality Daily PodcastHow We Make Every Employee Care About the Guest Experience - Eva Klausner, Numa
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa creates and sustains a truly guest-focused culture. This episode is hosted…
Hospitality Daily PodcastHow Numa Blends Bots and Humans Seamlessly to Delight Guests - Eva Klausner, Numa
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa uses chatbots to delight their guests. This episode is hosted by our guest…
Hospitality Daily PodcastNo Receptionist, No Problem: How Numa is Thriving with a Digital-First Guest Experience - Eva Klausner, Numa
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa reimagined hospitality by eliminating the traditional front desk and…
Hospitality Daily PodcastHow I Became the #1 Influencer in Hospitality - Josiah Mackenzie
Josiah Mackenzie shares what he's learned about influence in hospitality and beyond. A few more resources: If you're new to Hospitality Daily, start here. You…
Hospitality Daily PodcastRecharging Through Adventure: A Hospitality Insider’s Approach - Abdul Baaghil
In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about recharging. A few more resources: If you're new to…
Hospitality Daily PodcastBeyond Instagrammable: Why Travelers Are Rejecting Staged Hospitality - Abdul Baaghil
In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about authenticity in hospitality. A few more resources: If you're…
Hospitality Daily PodcastThe 70/30 Principle: Blending Local Influence with Brand Identity - Abdul Baaghil
In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about culture. A few more resources: If you're new to Hospitality…
Hospitality Daily PodcastWhy Hiring Artists and Musicians Transforms Hospitality - Abdul Baaghil
In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about hiring. See our other episode with Abdul: From Ritz-Carlton…
Hospitality Daily PodcastFrom Ritz-Carlton to Reinventing Hospitality: What I’ve Learned So Far - Abdul Baaghil
In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares his journey from a fascination with hotel lobbies to becoming a hospitality visionary…
Hospitality Daily PodcastBehind the Stars: How Forbes Travel Guide Defines Luxury & Five-Star Hospitality - Amanda Frasier, Forbes Travel Guide
In this episode, Emily Goldfischer, founder and editor of hertelier, interviews Amanda Frasier, President of Standards & Ratings at Forbes Travel Guide. Listen…
Hospitality Daily Podcast"Hawaiian Culture Is Not a Condiment" - Kainoa Horcajo, Mo'olelo Group
In this episode, Kainoa Horcajo, founder and principal at Mo'olelo Group, shares insights on integrating culture into hospitality to benefit everyone. A few…
Hospitality Daily PodcastCulture of Innovation: How Hospitality Leaders Can Stay Ahead - Hans Meyer, Zoku
In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku, about how to cultivate a culture of innovation. A…
Hospitality Daily PodcastThe Blurring Lines Between Hotels, Offices & Community Spaces - Hans Meyer, Zoku
In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku, about what he is observing in the market today. A…
Hospitality Daily PodcastFrom Concept to Success: The Strategy Behind Our Hospitality Innovation - Hans Meyer, Zoku
In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku, about the process he used to bring innovation to…
Hospitality Daily PodcastThe End of the Hotel Room as We Know It - Hans Meyer, Zoku
In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku. A few more resources: If you're new to…
Hospitality Daily PodcastForget Trends: How We Redefined Hotels Around What Guests Truly Want - Hans Meyer
In this episode, Matthias Huettebraeuker interviews Hans Meyer, one of the initial creators and founding partners of citizenM, before he co-created his latest…
Hospitality Daily PodcastServing in the Storm: How Hospitality Leaders Support Their Communities - David Jackson
In this episode recorded in January 2025, David Jackson, President & CEO of the Boone Area Chamber of Commerce, shares how hotels became lifelines during a…
Hospitality Daily PodcastHospitality Daily is The #1 Hospitality Podcast (Here's What That Means for You) - Josiah Mackenzie
Josiah Mackenzie shares the news of Hospitality Daily being voted the #1 hospitality podcast for 2025 and invites you to participate. Message Josiah here on…
Hospitality Daily PodcastHospitality's AI Wake-Up Call: What Leaders Must Do Now - Frits van Paasschen
In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares his thoughts about technology and AI in hospitality today. A few more…
Hospitality Daily PodcastFollow the Trend Lines, Not the Headlines: Hospitality Leadership in a Changing World - Frits van Paasschen
In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares insights and updates from his book, The Disruptor's Feast. A few more…
Hospitality Daily PodcastFrom Cynicism to Success: How Starwood Built a Culture of Trust and Innovation - Frits van Paasschen
In this episode, Frits van Paasschen shares what he learned about building trust and a culture of innovation when he was the CEO of Starwood Hotels & Resorts…
Hospitality Daily PodcastHow Great Leaders Build Other Leaders in Hospitality (Career Reflections & Lessons from Former Starwood CEO Frits van Paasschen)
In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares lessons from his career journey, as well as the importance of mentorship…
Hospitality Daily PodcastThe Money Behind the Magic: A Different Take on Hospitality - Josiah Mackenzie
In this episode, Josiah Mackenzie, founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of…
Hospitality Daily PodcastThe Secret to Making Someone Feel Special (TEDx Talk Deep Dive) - Sarah Dandashy
In this episode, Sarah Dandashy, an award-winning concierge and thought leader in travel and hospitality, shares insights from her TEDx talk, "The Secret to…
Hospitality Daily PodcastMaking Big Career Moves: Relocating, Learning, and Growing in Hospitality - Candice D'Cruz, Hilton
In this episode, Emily Goldfischer, founder and editor of hertelier, interviews Candice D'Cruz, Vice President of Luxury Brands at Hilton. Read on hertelier -…
Hospitality Daily PodcastThe Little Things That Make a Big Impact in Hospitality - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what "disruptive hospitality" means to him - and why it's so important. A few…
Hospitality Daily PodcastElevating Hospitality Training: The Gold Standard Approach to Service Excellence - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about effective training. A few more resources: If you're…
Hospitality Daily PodcastThe Unexpected Intersection of Hospitality and Public Health - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares hospitality lessons from an unexpected role that we can all learn from. Also…
Hospitality Daily PodcastLessons from Land Rover: The Hospitality Mindset - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he learned working at Land Rover that we can all learn from. Also see…
Hospitality Daily PodcastThe Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares his experiences working with the legendary hotelier Ian Schrager and the…
Hospitality Daily PodcastService is a Privilege: The Mindset of Hospitality Success - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about a life and career in hospitality. A few more…
Hospitality Daily PodcastWhy "Irrational Hospitality" Is the Secret to Long-Term Success - Colin Nagy
In this episode, Colin Nagy, a global strategy executive and travel writer, shares why and how he travels, what's catching his attention, and the opportunities…
Hospitality Daily PodcastFrom Taylor Swift to "Set Jetting": The Power of Cultural Trends in Hospitality - Leigh Silkunas
In this episode, Leigh Silkunas, Founder and CEO of 1AX Consulting, breaks down what it means for hotels to be culturally relevant—and why it’s easier (and…
Hospitality Daily PodcastWhy Saying Yes Opens Career Doors in Hospitality - Leigh Silkunas
In this episode, Leigh Silkunas, Founder and CEO of 1AX Consulting, takes us through her journey in hospitality—from the childhood moment that sparked her love…
Hospitality Daily PodcastThe Future of Hotel Management: Automation, AI, and Innovation - Sloan Dean, Remington Hospitality
In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on how AI and automation are transforming the hotel industry, the future of…
Hospitality Daily PodcastWhy Millennials and Gen Z Thrive at Remington Hospitality - Sloan Dean, Remington Hospitality
In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on attracting millennials and Gen Z to the hospitality industry, rethinking…
Hospitality Daily PodcastThe Remington Difference: Why Smart Growth Beats Rapid Scaling - Sloan Dean, Remington Hospitality
In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on building a people-first hospitality company, the importance of food and beverage…
Hospitality Daily PodcastHotels as Change Agents: A GM’s Unfiltered Perspective - Kara Bartelt, The Hoxton, Downtown LA
In this episode, Kara Bartelt, General Manager at The Hoxton, Downtown LA, shares insights on the role of hotels in urban revitalization, the challenges and…
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Impact Hospitality: How Hotels Can Build Community & Drive Change - Donte Johnson & Jason Bass
In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall…
Hospitality Daily PodcastHospitality Beyond Service: The Art of Making People Feel Welcome - Michiel Bakker, Culinary Institute of America
In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights on the essence of hospitality, the difference between…
Hospitality Daily PodcastThe Future of Hospitality Education - Michiel Bakker, Culinary Institute of America
In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares why he's so excited about shaping the future of culinary and…
Hospitality Daily PodcastTransforming Workplaces with Hospitality Principles: Insights from Google - Michiel Bakker, Culinary Institute of America
In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights from his 12-year journey leading workplace programs at…
Hospitality Daily PodcastHow Starwood Used F&B to Delight Guests and Differentiate Brands - Michiel Bakker, Culinary Institute of America
In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights on the pivotal role of food and beverage (F&B)…
Hospitality Daily PodcastLessons from Leading at Starwood, Google, and the Culinary Institute of America: Michiel Bakker’s Career Journey
In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares his journey through the hospitality industry, pivotal career…
Hospitality Daily PodcastProven Strategies to Drive Revenue and Profits in Hospitality Today - Judith Cartwright
In this episode, Judith Cartwright, Founder & Managing Director of Black Coral Consulting, shares creative and practical strategies to drive revenue and…
Hospitality Daily PodcastPersonal News + Changes Coming to Hospitality Daily - Josiah Mackenzie
Josiah Mackenzie shares a personal update and changes coming to Hospitality Daily. Read more here and see the links here A few more resources: If you're new to…
Hospitality Daily PodcastHow 75 Conversations Became Hospitality Unlocked - Steve Turk, The Hospitality Mentor
In this episode, Steve Turk, founder of The Hospitality Mentor, shares insights from his new book "Hospitality Unlocked." Listen to Steve's conversation with…
Hospitality Daily PodcastInside Gensler's 2025 Design Forecast for Hospitality - Lori Mukoyama
In this episode, Lori Mukoyama, Global Hospitality Leader, Design Director, and Principal at Gensler, shares insights and observations about the future of…
Hospitality Daily PodcastWhy I Share My Ideas - Michael Levie
In this episode, Michael Levie explains the importance of communication and openness in leadership, and how it has contributed to the success of citizenM and…