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Impact Hospitality: How Hotels Can Build Community & Drive Change - Donte Johnson & Jason Bass
In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall Hunt.
See our other episodes with Donte and Jason:
Culture creates a feeling and sends a message
We have a boring problem, not a staffing problem
Dress codes, grooming standards & creating a welcoming culture
DEI needs to be a baseline to build from
Impact Hospitality & being more hospitable to our neighbors
The business benefits of investing in culture and community
A few more resources:
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The skinny
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