Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastCreating A Culture of Belonging To Enable Consistent Individuality - Bill Walshe
Do you want to attract talented people, and not only keep them in your organization but keep them happy and effective in delighting your guests and customers?…
Hospitality Daily PodcastThe Hospitality Mentality: Your Key To Delighted Guests And Internal Fulfillment - Josh Liebman
Are you looking to exceed your guests' expectations and create unforgettable experiences through hospitality? What if you could do this in a way that not only…
Hospitality Daily PodcastPassion-Driven Management Can Transform Your Hospitality Career - Michael Pace, The Intercontinental Mark Hopkins Hotel
Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn about what he calls…
Hospitality Daily PodcastDefining Culture (And Shaping It With Stories) - Veerle Donders, Zoku
In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares her definition of culture - and how it can be shaped through stories. Listen to our…
- Hospitality Daily Podcast
Unlocking Your Full Potential: The Role of Energy Management in Hospitality Leadership - Mariana Safer and Sara O'Brien
In our recent episode with Mariana Safer and Sara O'Brien, something that came up was "energy management" for ourselves. This is so important to our work as…
Hospitality Daily PodcastCreating "Influence House" - Sébastien Felix, Influence Society
You've probably heard of YouTube houses or TikTok houses where social media creators live together and create together - but could this work in hospitality? In…
Hospitality Daily PodcastOur Bold Rebrand is Paying Off: The Story Behind Relaunching Nordic Choice Hotels as Strawberry - Carl Oldsberg, Strawberry
In this episode, Carl Oldsberg, CEO of eBerry by Strawberry, discusses the remarkable story of how Nordic Choice Hotels underwent a major rebranding to…
Hospitality Daily PodcastMarketing Is A Chance To Innovate, Test & Win - Sam Trotter, The Indigo Road Hospitality Group
What if marketing is more than just advertising - and it's a chance to learn, try new things, and ultimately succeed as a hospitality provider? Today, we're…
Hospitality Daily PodcastWhy You Should Get Emotional With Your Marketing - Sébastien Felix, Influence Society
Could you benefit by getting a little more emotional? In this episode, we're learning from Sébastien Felix, an expert hospitality marketer and the Founder &…
Hospitality Daily PodcastWhy Marketing Matters Today - Fernando Vives, NH Hotel Group
Why does marketing matter in hospitality today? In this episode, we're learning from Fernando Vives, Chief Commercial Officer at NH Hotel Group, about the role…
Hospitality Daily PodcastGuest Loyalty: The Truth About What It (Really) Takes To Earn It - Bashar Wali, Practice Hospitality
What do we get wrong when we try to earn guest loyalty today? In this episode, Bashar Wali shares what he's seeing and what you can do as a result. Follow…
Hospitality Daily PodcastHow To Get Media Coverage - CJ Arlotta
Would you like more media coverage? In this episode, we're getting a PR masterclass from CJ Arlotta on how you can work with journalists to get coverage for…
- Hospitality Daily Podcast
Confidence, Leadership and Other Career Lessons - Mariana Safer and Sara O'Brien
Do you want to be a more confident, effective leader? In this episode, Mariana Safer and Sara O'Brien share what they've found effective in their career…
- Hospitality Daily Podcast
Announcement: Event This Friday [San Francisco Sundays]
I'm hosting an event this Friday at Manny's in San Francisco with Ali Wunderman! Click here to learn more and register. A few more resources: If you're new to…
Hospitality Daily PodcastHow I Stay Creative And Fight Burnout - Margaret Lefton, Yours Truly Hotel
Are you listening to this exhausted, burned-out, and wondering how to best recharge? In this episode, you'll hear from Margaret Lefton, Creative Director at…
Hospitality Daily PodcastThe "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel
The role of the concierge represents many of the best parts of hospitality - but what would happen if the entire hotel staff acted as one? Today we're learning…
Hospitality Daily PodcastHospitality In The Age of AI - Adam Harris, Cloudbeds [Sponsor Bonus]
What does it mean to provide hospitality in the age of AI? In this special sponsor bonus episode, Adam Harris, CEO of Cloudbeds - a company that has been using…
Hospitality Daily PodcastHow I Develop New Brands That Succeed - Bashar Wali, Practice Hospitality
What does it take to design a new hospitality brand or concept from scratch? Today we're learning from Bashar Wali, one of the most recognized names in…
Hospitality Daily PodcastHow We Created A Thriving Hotel by Embedding Ourselves In Our Community - Chris Luersen, The Eddy
We first heard about The Eddy Taproom & Hotel from Tom Luersen, President of Coraltree Hospitality in the episode "Embedding Your Brand In The Community," and…
Hospitality Daily PodcastWhy We Are Leading With Experiences Now - Jen Barnwell, Curator Hotel and Resort Collection
In this episode, we hear from Jen Barnwell, President at Curator Hotel and Resort Collection, about why and how they did a big reposition and relaunch of their…
Hospitality Daily PodcastThe Opportunity In Select Service Hotels - Greg Kennealey, Mission Hill Hospitality
Could select service hotels be an underrated opportunity in hospitality today? In this episode, Mission Hill Hospitality CEO Greg Kennealey makes the case for…
Hospitality Daily PodcastWe Make Every Employee An Owner - Greg Kennealey, Mission Hill Hospitality
"Think like an owner!" I’m sure you’ve heard that phrase before - and maybe even used it yourself. It’s a powerful guiding principle - but in practice, it’s…
Hospitality Daily PodcastBalancing Optimism and Realism: Lodging Conference 2023 Recap - Greg Kennealey, Mission Hill Hospitality
How do you balance optimism and realism as a hospitality provider - both leading a company and as you think about your own career? I had the chance to catchup…
Hospitality Daily PodcastLessons from Lamborghini: “The Only” Approach to Experience Design - Victoria Taylor
Victoria Taylor is an experience consultant and designer who works with hospitality, luxury, travel, and entertainment brands to become what she calls "The…
Hospitality Daily PodcastReimagining Hospitality Through Technology - Ed Skapinok, Appellation
Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons…
Hospitality Daily PodcastSustainability Challenges And Opportunities From An Owner's Perspective - Michelle Jensen Session
Michelle Jensen Session is co-owner of Kensington Investment Group, a family company that owns, renovates, and manages a mix of commercial and hotel…
Hospitality Daily PodcastRevitalizing Historic Hotels - Sherry Villanueva, Acme Hospitality
Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality, which has three historic hotel properties – two in California’s Gold Country and one…
Hospitality Daily PodcastFight Shrinking Profit Margins with "Attribute-Based Selling" - Del Ross, McKinsey & Company
Del Ross is a longtime industry expert, innovator, and leader who currently serves as Senior Advisor with McKinsey & Company, the top global strategy…
Hospitality Daily PodcastWhat's Going On With Hotel Investments in California - Craig Sullivan, California Lodging Investment Conference [San Francisco Sundays]
Over the past few weeks, we've been running a series called San Francisco Sundays - and the series wouldn't be complete without diving into what's going on…
- Hospitality Daily Podcast
Why Invest in Hotels? - Craig Sullivan, Michelle Jensen Session & Del Ross
Why invest in hotels? One of the biggest hotel investment conferences in the world, The Lodging Conference is coming up next week, I wanted to explore the…
Hospitality Daily PodcastMastering Media: How I Became An In-Demand Travel & Hospitality Expert For TV, Newspapers & Social Media - Sarah Dandashy
How can you tell stories and create content that gets you attention and media coverage? In this episode, you'll learn from someone who has cracked the code on…
Hospitality Daily PodcastHow To Really Care For Your People and Move Beyond Lip Service - Anthony Pellegrino, Ash
In the hospitality industry, the phrase "people matter" is often thrown around. However, this sentiment frequently falls flat when it comes to the everyday…
Hospitality Daily PodcastHow We Built an Extended-Stay Hotel Empire from the Ground Up - Ryan Rivett, My Place Hotels
Extended-stay hotels are one of the hottest segments of hospitality today, and My Place Hotels stands out as a leader in this space. Today, President & CEO…
Hospitality Daily PodcastWhat I Learned About Streamlining Processes and Empowering Others - David Kong, DEI Advisors
David Kong is the founder and principal of DEI Advisors, a nonprofit organization dedicated to empowering personal success. Previously, he was president and…
Hospitality Daily PodcastHow We Created An Award-Winning Collection of Restaurants from Scratch - Sherry Villanueva, Acme Hospitality
Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality, an award-winning collection of restaurants and hotels based in Santa Barbara…
Hospitality Daily PodcastAdvice for Budget Season This Year - David Lund, The Hotel Financial Coach
David Lund is The Hotel Financial Coach and in this episode, you'll hear his advice on how to navigate budget season with confidence this year. Follow David on…
Hospitality Daily PodcastWhat's Going On In San Francisco? - Ali Wunderman [San Francisco Sundays]
Ali Wunderman is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler…
Hospitality Daily PodcastThe Story Behind Hospitality Daily (Josiah Mackenzie, interviewed by Steve Turk)
Today we're flipping the microphone around! My friend Steve Turk recently invited me to his excellent podcast, The Hospitality Mentor, to talk about what I've…
Hospitality Daily PodcastHow Autonomous Transit Will Impact Hospitality - Timothy Papandreou, Emerging Transport Advisors
The future may be closer than you think. Today, we're learning about the implications of autonomous transit on hospitality, travel, and the cities we operate…
Hospitality Daily PodcastCulinary-Forward Luxury Hospitality - Ed Skapinok, Appellation
Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons…
Hospitality Daily PodcastBuilding Trust in an AI-Driven World - Jacqui Nunley, Salesforce
Jacqui Nunley has more than 20 years of experience in hospitality technology, holding leadership positions across strategy, product, revenue, and distribution…
Hospitality Daily PodcastCulture Enables The Best Type of Hospitality To Spread - Bashar Wali, Practice Hospitality
Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that…
Hospitality Daily PodcastCelebrating Housekeepers - Stephanie Leger, First Rate Hospitality
Today we're diving deep into a role that's central to our ability to provide hospitality: housekeeping. International Housekeeping Week is coming up, and to…
Hospitality Daily PodcastProgress And A Path Forward - Alex Bastian, Hotel Council of San Francisco
Today we're learning from Alex Bastian, the CEO of the Hotel Council of San Francisco. Follow Alex on LinkedIn Learn more about the Hotel Council of San…
Hospitality Daily PodcastStaying Motivated to Provide Hospitality - Veerle Donders, Zoku
In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares what keeps her motivated. Listen to our other episodes with Veerle Follow Veerle on…
Hospitality Daily PodcastExperience Above All - Philippe Zrihen, Ennismore
Philippe Zrihen is Head of Americas for Ennismore. In this episode, he shares how experience is central to both F&B and the wellness opportunity in hospitality…
Hospitality Daily PodcastEmbedding Your Brand In The Community - Tom Luersen, CoralTree Hospitality
Today Tom Luersen, President of CoralTree Hospitality, discusses how he thinks about embedding his hotels in their local communities. Follow Tom on LinkedIn…
Hospitality Daily PodcastSupporting A Stronger Hotel Workforce - Anna Blue, AHLA Foundation
Anna Blue brings more than two decades of social impact leadership to her role as President of the AHLA Foundation, the charitable arm of the American Hotel &…
Hospitality Daily PodcastImmerse In Brand History and Culture To Guide It Forward - Michael Pace, The Intercontinental Mark Hopkins Hotel
Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about both…
Hospitality Daily PodcastHousing To Help Staff Hiring and Retention Challenges - Nina Kleaveland, Lanyard
Nina Kleaveland is the CEO and co-founder of Lanyard, and in this episode, she shares what she's doing to help hospitality providers attract and retain…
Hospitality Daily PodcastSan Francisco Through the Eyes of a Concierge - Tom Wolfe, Fairmont San Francisco [San Francisco Sundays]
Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he loves San Francisco…
Hospitality Daily PodcastThe Power of Personal Development and Coaching - Erik Tengen, Oaky
How are you thinking about developing yourself - personally and professionally - to become the best hospitality professional you can be? Today, we're learning…
Hospitality Daily PodcastBe A Good Neighbor (Lessons From Opening The Ameswell in Silicon Valley) - Lauren Phelps
Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations…
Hospitality Daily PodcastCreating The Madrona, One of the "Best New Hotels In The World" - Cory Schisler
The Madrona, a luxury boutique hotel in California's Sonoma County, has been named one of Travel + Leisure's "Best New Hotels of the Year" and Conde Nast…
Hospitality Daily PodcastHow To Get Media Coverage - Ali Wunderman
Ali Wunderman is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler…
Hospitality Daily PodcastApplying Growth Lessons to Hospitality - David Rust, Sagra
David Rust is the founder and CEO of Sagra, a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that…
Hospitality Daily PodcastPromoting Sustainable, Regenerative Farming Through Hospitality - David Rust, Sagra
David Rust is the founder and CEO of Sagra, a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that…
Hospitality Daily PodcastRebirth In The Heart of San Francisco - Marisa Rodriguez, Union Square Alliance [San Francisco Sundays]
Hospitality has its roots in place - the neighborhood, city, and region it is provided from. Today, we're going to do something a little different - kicking…
Hospitality Daily PodcastUnlock Your Hidden Creative Side To Thrive in Hospitality - Shelley Brown
In this episode, Shelley Brown talks about how we can avoid burnout and thrive through creativity. Listen to our other episode with Shelley: Stay WEIRD: How…
Hospitality Daily PodcastFemale Founders in Hospitality - Nina Kleaveland, Lanyard
Nina Kleaveland is the founder of Lanyard as well as the founder of Female Founders in Hospitality - which today, August 18, turns 1 year old. In this episode…