Shows / The MRO Show
The MRO Show
Stay up to date with the latest news and take a deep dive into the most important issues affecting the multifamily industry. Enjoy compelling conversations with people who understand the unique needs of multifamily owners, managers, and maintenance professionals.
Brought to you by Chadwell Supply, a knowledgeable, solution-oriented partner our customers know they can trust.
For Everything Multifamily Visit ChadwellSupply.com
Episodes
- The MRO Show
Training Tomorrow's Multifamily Maintenance Workforce - The MRO Show Ep. 059
How do you train and retain multifamily maintenance technicians? Kenny Choat shares practical ways property-management companies can improve onboarding, make…
- The MRO Show
How to Build Customer Trust in Multifamily - The MRO Show Ep. 058
How do you build customer trust that lasts? Jamie Akers shares practical customer service and account management habits that help multifamily professionals…
- The MRO Show
Finding Hidden NOI in Multifamily - The MRO Show Ep. 057
John Daniell has invested decades in multifamily, and it shows in how he reads the market. In this episode, John and Adam unpack what's really driving the…
- The MRO Show
TKN x Chadwell Supply - The MRO Show Ep. 056
Taryn Brasher and Kristen Cruz, TK Nation, are one of the best women’s beach volleyball teams in the world. In this episode of The MRO Show, Taryn, Kristen…
- The MRO Show
Opportunities in Multifamily - The MRO Show Ep. 055
Monica Gracia, Senior Vice President of Operations for Dayrise Residential, built her career in multifamily from the ground up—from part-time leasing agent to…
- The MRO Show
How Maintenance Impacts Resident Retention - The MRO Show Ep. 054
Danny Dugger is a second-generation maintenance professional who knows exactly how important that work is to the bottom line in multifamily. In this episode…
- The MRO Show
Lori Has the Last Word - The MRO Show Ep. 053
Who is your 2 a.m. phone call person? With 24 years in property management and nearly 3 decades in multifamily, Lori Somerville understands the importance of…
- The MRO Show
Make the 10% Shift - The MRO Show Ep. 052
Heather Sanchez wants 10%... Because, when you find the time and make the effort, that 10% shift will help you manage stressful situations more easily, help…
- The MRO Show
From Conflict to Connection - The MRO Show Ep. 051
Sometimes, the maintenance and operations teams aren’t on the same page. Nichole Curl delivers two key mindset shifts to get everyone on point—reducing…
- The MRO Show
Training Tips That Get Missed - The MRO Show Ep. 050
Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this…
- The MRO Show
Gunnar Rastenburg is Intentionally Unforgettable - The MRO Show Ep. 049
Gunnar Rastenburg has a simple strategy for success... When you are intentional about doing these three things, you will flourish. Even when life doesn't…
- The MRO Show
Finding Your Rhythm - The MRO Show Ep. 048
Is your team in sync with the rhythm of your property? Do you sometimes feel like things are not lining up, like you’re trying to hold on but your grip is…
- The MRO Show
CapEx Planning When There’s No Room For Error - The MRO Show Ep. 47
Derek Aleman has been a multifamily renovations project partner for more than a decade. In that time, he’s seen the good, the bad, and the ugly when it comes…
- The MRO Show
Opportunities Don’t Happen By Accident - The MRO Show Ep. 046
New market pioneer Michael Stewart opens up about what it takes to sustain success, how to build relationships that matter, and find your joy in serving…
- The MRO Show
Evolution of Multifamily Maintenance Training - The MRO Show Ep. 045
Maintenance technicians are often the face of a multifamily community, and they play a primary role in resident satisfaction—but what is the best way for…
- The MRO Show
Making Maintenance Work - The MRO Show Ep. 044
Management companies and maintenance pros are making important decisions every day about how and where to invest their resources. They deserve accurate…
- The MRO Show
A.I. in Multifamily Operations - The MRO Show Ep. 043
A.I. and other tech tools should make teams more efficient, effective, and excited, but with so many options available, which tools make the most sense for…
- The MRO Show
Why Multifamily Should Consider R-32 - The MRO Show Ep. 042
HVAC industry expert Neil Cole discusses multifamily concerns about the shift to A2L refrigerants and explains why R-32 is an excellent option for multifamily…
- The MRO Show
Career Strategies In Multifamily - The MRO Show Ep. 041
The multifamily industry offers tremendous opportunities for problem solvers who are willing to work. In this episode, longtime multifamily industry friends…
- The MRO Show
Save Time and Money With Every Order - The MRO Show Ep. 040
Michael Young has invested more than two decades helping multifamily teams be more efficient and profitable. In this episode of The MRO Show, Michael reveals…
- The MRO Show
Problem Free Property Renovations - The MRO Show Ep. 039
In this episode, renovations expert, Hank Childers, suggests three steps that will help multifamily owners, managers, and maintenance pros avoid CapEx…
- The MRO Show
Leading With Influence - The MRO Show Ep. 038
What is leadership? And how can we all become more effective leaders? Stephanie and Michelle answer these questions, and along the way, they talk about how to…
- The MRO Show
New Opportunities in Maintenance Education - The MRO Show Ep. 37
Discover how to go from a maintenance technician to a maintenance professional! Mark Sharp, Director of Education at The Maintenance Academy, joins Adam Porter…
- The MRO Show
Maintenance Survey Review! - The MRO Show Ep. 036
What are multifamily maintenance pros really thinking about? How would they rank their job concerns? From what it really means to be on call and what they…
- The MRO Show
Bridging Gaps in the Workforce? - The MRO Show Ep. 035
Multifamily is an amazing industry, and, when we invest in our teams, we make it even better. That’s the message Rachel Palmer wants everyone to hear; and in…
- The MRO Show
Centralization of Maintenance? - The MRO Show Ep. 034
Is centralization of maintenance management the future of multifamily? Katelyn Utsey believes it is, and many in multifamily agree. In this podcast, Katelyn…
- The MRO Show
Career Map for Maintenance Technicians - The MRO Show Ep. 033
Recent surveys reveal that many maintenance technicians are questioning their career opportunities. Berry Craven, Regional Service Manager, Ginkgo Residential…
- The MRO Show
Maintenance Teams Are Community Ambassadors - The MRO Show Ep. 032
Maintenance technicians are the property representatives who residents see most often. For many, they are the face of the company. Multifamily industry…
- The MRO Show
How Goodman is Handling the A2L Transition - The MRO Show Ep. 031
Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and…
- The MRO Show
How AirQuest is Handling the A2L Transition - The MRO Show, Ep. 30
Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and…
- The MRO Show
Increasing Value Through Upgraded Turns - The MRO Show Ep.029
Multifamily renovations don’t have to bust the budget. Jermaine and Adam discuss practical ways for multifamily properties to save money and increase value…
- The MRO Show
How Multifamily Manages Industry Challenges - The MRO Show Ep. 028
The multifamily industry is facing multiple challenges. John Daniell, Executive Vice President of Sales at Chadwell Supply, believes our industry is resilient…
- The MRO Show
Motivate Your Multifamily Maintenance Team - The MRO Show Ep. 027
Maintenance is every multifamily community’s most important amenity. Join Adam and multifamily technology solutions developer Sean Landsberg, as they discuss…
- The MRO Show
Brothers is Built for Multifamily - The MRO Show Ep. 26
Chadwell Supply developed Brothers brand HVAC equipment to meet the specific needs of the multifamily industry. But what does it REALLY mean for Brothers to be…
- The MRO Show
Maximize NOI with the Multifamily Nerd (Ashley Rowland) - The MRO Show Ep. 025
Ashley Rowland has been in the multifamily industry for more than two decades, finding success on the property and supplier side of the business. Known as the…
- The MRO Show
Rethinking Renovation and Property Refreshes - The MRO Show Ep. 024
Renovation Manager Morgan Bartkowiak shares some new ways to think about multifamily property upgrades and unit updates. With a good plan and the right…
- The MRO Show
Are Your A2L Tools Ready? - The MRO Show Ep. 023
With the refrigerant transition underway, HVAC pros need to know whether their tools are up to the challenge. Join host Adam Porter as he welcomes Matt…
- The MRO Show
A2L Options in Multifamily - The MRO Show Ep. 022
A2L refrigerants are entering the residential HVAC marketplace. What are they, how do they compare to R-410A and to each other? And how are suppliers…
- The MRO Show
Refreshes That Deliver Fast Returns - The MRO Show Ep. 021
When a unit refresh is done right, prospective residents experience the difference the moment they walk in the door. That reaction is the first step in…
- The MRO Show
Team Building in a High Turnover Environment - The MRO Show Ep. 020
How do we build strong teams and develop good people in a high turnover environment? Rebecca Wagner and Bert Wray discuss practical answers to one of the most…
- The MRO Show
How Technology is Changing Multifamily - The MRO Show Ep. 019
Technology is causing shifts in how we do what we do in multifamily. How do we maintain relationships as we seek the benefits technology offers? In this…
- The MRO Show
Manufacturer Insights: Exciting Appliance News (Part 2) - The MRO Show Ep. 018
James Ronayne with Whirlpool Appliances talks about supply chain innovations and new product lines developed with multifamily properties in mind. Recorded live…
- The MRO Show
Move for Hunger with Adam Lowy - The MRO Show Short
Live from NAA 2024! Food insecurity remains a problem in countless communities across the country. Adam Lowy, Founder and Executive Director of Move for…
- The MRO Show
The Circle of Trust: Making Resilient Connections - The MRO Show Ep. 017
Trust is the cornerstone of all successful relationships, personal or professional. In this episode, Stephanie and Michelle take a deep dive into the dynamics…
- The MRO Show
Want to Succeed? Prioritize Your Employees - The MRO Show Ep. 016
Is it true that success happens when companies put their employees first? Leslie and Jermaine explore this approach to leadership and why it works. Discover…
- The MRO Show
How Entryway is Fixing Futures - The MRO Show Ep. 015
Learn about a national nonprofit organization pioneering a program that removes barriers to employment, connecting people in need of a second chance with…
- The MRO Show
People Buy from People with David Chadwell - The MRO Show Ep. 014
Matt talks with David Chadwell about the service-first culture of Chadwell Supply. Hear about some of the strategies that have made Chadwell Supply the largest…
- The MRO Show
Fire Safety Update! What is UL8 - The MRO Show Ep. 013
Chadwell Supply Director of Education Matthew Trotter answers questions about the UL 217 8th Edition Fire Safety Standards, which went into effect on June 30…
- The MRO Show
Failing Up with Josh Nichols - The MRO Show Ep. 012
Josh and Matt share practical life lessons about the wisdom that comes through failure. This inspiring conversation will help you think deeply and critically…
- The MRO Show
Manufacturer Insights: Exciting Appliance News (Part 1) - The MRO Show Ep. 011
Peter Walbolt with GE Appliances shares a new and exciting innovation that multifamily property teams will want to know about. Recorded live from Chadwell…
- The MRO Show
Manufacturer Insights What’s NEW in Plumbing (Part 2) - The MRO Show Ep. 010
Water and energy efficiency expert, Katie Webb of AM Conservation, discusses efficient solutions for multifamily properties interested in saving time, money…
- The MRO Show
Manufacturer Insights: What’s NEW in Plumbing (Part 1) - The MRO Show Ep. 009
Two multifamily plumbing product experts—Chris Colton (State Water Heaters) and Trevor Loxton (Sharkbite®)—share about new products coming to market. Learn…
- The MRO Show
Managing CapEx Surprises - The MRO Show Ep. 008
Strategic Partnerships Manager and veteran Property Manager, Jessica Tierney, shares lessons learned from more than 30 cap-ex community updates. Jessica and…
- The MRO Show
Move for Hunger: Ashley Foree - The MRO Show Short
In this special MRO Show “Short” Ashley Foree with Move for Hunger talks about how her organization is working with multifamily communities across the country…
- The MRO Show
A2L Deadlines & Target Dates - The MRO Show Ep. 007
Host Adam Porter and HVAC maintenance expert, Chadwell Supply Director of Education Matthew Trotter, discuss the shift from R-410A to A2L refrigerants. They…
- The MRO Show
Manufacturer Insights: HVAC A2L Updates (Part 2) - The MRO Show Ep. 006
Kelsey Pearlman with AirQuest® (Carrier) Heating & Cooling shares her perspective on the ongoing shift from 410A to A2L, discusses manufacturing deadlines…
- The MRO Show
Manufacturer Insights: HVAC A2L Updates (Part 1) - The MRO Show Ep. 005
Dick Rydzeski with Goodman® Air Conditioning & Heating discusses the shifts that have taken place over the past year with SEER2 and the changes for the year to…
- The MRO Show
Student Turns: How Are They Different? - The MRO Show Ep. 003
Student turns experts share their experiences helping properties manage student turns. They discuss the unique challenges of student turns, share tips to…
- The MRO Show
Student Turns: Partnering for Success - The MRO Show Ep. 004
Description: A student housing property manager shares the unique challenges of managing daily maintenance operations and completing student turns…