How to Build Customer Trust in Multifamily - The MRO Show Ep. 058
How do you build customer trust that lasts? Jamie Akers shares practical customer service and account management habits that help multifamily professionals become reliable, proactive partners.
In this episode of The MRO Show, Jamie and Adam discuss consistency, communication, active listening, follow-through, and the importance of owning mistakes. Jamie explains how professional relationships shape your reputation over time, why every person in the industry deserves the same care and respect, and how anticipating a customer's needs can make you their “easy button.”
The conversation also…
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