Training Tips That Get Missed - The MRO Show Ep. 050
Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust.
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Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/
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The skinny
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