Shows / The Wilmac Wire
The Wilmac Wire
Where the drivers behind customer interaction technology, AI, and community innovation share how they’re shaping what’s next.
Episodes
- The Wilmac Wire
Behind the Build Quarterly Update
Send a text In this episode of The Wilmac Wire, Emily Miller and Bob Pease—Wilmac Technologies’ VP of Engineering—dive into product innovation, roadmapping…
- The Wilmac Wire
Tackling Customer Challenges – Solving Quality Assurance & Discovery Challenges in Public Safety
Send a text In this episode of The Wilmac Wire, Emily Miller sits down with Mark Huber and John McDonnell—Wilmac Technologies’ public safety experts—to discuss…
- The Wilmac Wire
The Future of AI & CX – A Conversation with Kevin Surace, Virtual Assistant Pioneer
Send a text In this episode of The Wilmac Wire, Emily Miller talks with Kevin Surace, AI and automation pioneer, about how virtual assistants have evolved and…
- The Wilmac Wire
Tackling Customer Challenges - How Wilmac Solved a Legacy Data Challenge for a Global Utilities Player
Send a text In this episode of The Wilmac Wire, Emily Miller talks with Charlie Snedden, Sales Engineer, and Gary White, Sales Rep at Wilmac Technologies…
- The Wilmac Wire
Partnering for Success – Five9’s Steve Blood on the Future of CX
Send a text In this episode of The Wilmac Wire, Emily Miller sits down with Steve Blood, VP of Market Intelligence and Evangelism at Five9, to discuss the…
- The Wilmac Wire
BONUS - Contact Center Data Management Webinar Event Recap
Send a text In this bonus episode of The Wilmac Wire, Emily Miller hosts a conversation from Wilmac Technologies' recent webinar, Transforming Contact Center…
- The Wilmac Wire
Partnering for Success – How Wilmac and C1 Deliver for Customers
Send a text In this episode of The Wilmac Wire, Emily Miller sits down with Chuck Branum, CCaaS Specialist at C1, to talk about the partnership between Wilmac…
- The Wilmac Wire
Behind the Build Quarterly Update – How Continuity Replay is Solving Data Challenges
Send a text In this episode of The Wilmac Wire, we kick off Season 2 with an insightful "Behind the Build" quarterly update on Continuity Replay. Join Emily…
- The Wilmac Wire
Digital Health in the Contact Center, An Opportunity to Advance Health Equity Event Recap
Send a text In this episode of The Wilmac Wire, we bring you a recap of our October 24th event, "Digital Health in the Contact Center: An Opportunity to…
- The Wilmac Wire
Simplifying Compliance with Customer Interaction Live Session Recap
Send a text In this episode of The Wilmac Wire, Bob Pease, VP of Engineering, and Charlie Snedden, Sales Engineer, tackle three critical compliance challenges…
- The Wilmac Wire
Breaking Free from Spreadsheet Scheduling Struggles Live Session Recap
Send a text In this episode, we’re sharing top insights from our recent virtual event, Breaking Free From Spreadsheet Scheduling Struggles: 5 WFM Challenges…
- The Wilmac Wire
Steve McDonnell Speaking from Experience at Golisano Institute for Business & Entrepreneurship
Send a text Catch CEO Steve McDonnell at Golisano Institute’s 'Speaking from Experience' series, where he dives into his journey from sales to CEO, the growth…
- The Wilmac Wire
Digital Health in the Contact Center Event Preview with Dr. Thomas Green & Barbara Stephens
Send a text Dr. Thomas Green from Jordan Health and Barbara Stephens, Wilmac's CCaaS Director, discussed the importance of technology in achieving health…
- The Wilmac Wire
Industry Round Up and a Busy Upcoming October with Steve McDonnell & Emily Miller
Send a text In this episode of The Wilmac Wire, Emily Miller sits down with Wilmac Technologies' President and CEO, Steve McDonnell, for a conversation on…
- The Wilmac Wire
Director of Service Ops Christina Cavaleri on Customer Experience & the Service Team
Send a text What makes our service team such an instrumental part of Wilmac Technologies? This week on the Wilmac Wire, Director of Service Ops Christina…
- The Wilmac Wire
ZEN-RP's Chris Ward and Wilmac's Charlie Snedden on WFM Across Industries
Send a text In the latest episode of The Wilmac Wire, Chris Ward and Charlie Snedden dive deep into the world of Workforce Management. They discuss their…
- The Wilmac Wire
Five9's Jess Shea and Wilmac's Jim Giblin on the Wilmac/Five9 ISV Partnership
Send a text In this episode, Jess Shea and Jim Giblin take you behind the scenes of the Wilmac & Five9 ISV Partnership, a groundbreaking collaboration that’s…
- The Wilmac Wire
Joe Brienzi, Controller on His Journey & the Accounting Team
Send a text In this episode of The Wilmac Wire, we sit down with Joe Brienzi, the financial controller at Wilmac Technologies. Joe talks about his diverse role…
- The Wilmac Wire
Customer Experience News Round Up with Thomas Clark & Emily Miller
Send a text Join Emily Miller, the Director of Marketing at Wilmac Technologies, and Thomas Clark, Sales Rep, and CCaaS specialist, as they discuss the latest…
- The Wilmac Wire
Bob Duffy & Emily Miller on Leadership and Community Impact (Part 2)
Send a text Join Wilmac's Marketing Director, Emily Miller, as she interviews Bob Duffy, President & CEO of the Greater Rochester Chamber of Commerce. In the…
- The Wilmac Wire
Bob Duffy & Emily Miller on Leadership and Community Impact (Part 1)
Send a text Join Wilmac's Marketing Director, Emily Miller, as she interviews Bob Duffy, President & CEO of the Greater Rochester Chamber of Commerce. In the…
- The Wilmac Wire
Steve on 13WHAM & Wilmac's Evolution
Send a text This week on the Wilmac Wire, we hear from Emily Miller as she shares a recent interview with Wilmac's President & CEO Stephen McDonnell that was a…
- The Wilmac Wire
Charlie Snedden & Bob Pease on Continuity Replay Cloud
Send a text Join Charlie Snedden and Bob Pease as they delve into the exciting launch of Continuity Replay Cloud. Learn about the seamless transition from…
- The Wilmac Wire
Steve McDonnell, CEO & President, on his journey to leading Wilmac Technologies
Send a text Join Steve McDonnell as he shares his journey to leading Wilmac Technologies. Discover his career path, favorite aspects of his job, vision for the…
- The Wilmac Wire
Celebration of Our Ribbon Cutting Ceremony
Send a text Are you up to speed on our recent Ribbon Cutting Ceremony? Join Emily Miller, Wilmac's Director of Marketing, in Episode 6 of The Wilmac Wire…
- The Wilmac Wire
Emily Miller & Matt Hurlbutt on Growth & Innovation in Greater Rochester
Send a text Emily Miller, Wilmac's Director of Marketing, and Matt Hurlbutt, President & CEO of Greater Rochester Enterprise, share insights on business…
- The Wilmac Wire
Emily Miller, Director of Marketing on Her Journey & the Marketing Team
Send a text Thomas Clark speaks with Director of Marketing Emily Miller in episode 4 of the Wilmac Wire podcast to discuss the inner workings of her dynamic…
- The Wilmac Wire
Bob Pease, VP of Engineering on Continuity Replay
Send a text Check out the newest episode of the Wilmac Wire, as Thomas Clark engages in a dynamic conversation with our VP of Engineering, Bob Pease. Bob…
- The Wilmac Wire
Updates from February
Send a text Thomas Clark speaks with Sales Engineer Charlie Snedden in episode 2 of the Wilmac Wire podcast to catch our listeners up on what we have going on…
- The Wilmac Wire
The Wilmac Wire Ep1: Workforce (Engagement) Management
Send a text Thomas Clark kicks off the Wilmac Wire podcast with an important topic: Workforce Engagement Management with Sales Engineer and WEM specialist…