Industry Round Up and a Busy Upcoming October with Steve McDonnell & Emily Miller
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In this episode of The Wilmac Wire, Emily Miller sits down with Wilmac Technologies' President and CEO, Steve McDonnell, for a conversation on industry trends and Wilmac's busy October schedule. They dive into important topics around AI, workforce management, and what's happening at Wilmac.
What You'll Learn:
AI and Data Privacy (1:03): What the latest lawsuits mean for the contact center space and the future of AI.
Workforce Management (WFM) (5:08): Why more organizations are turning to advanced WFM solutions and how the public safety sector can benefit.
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The skinny
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