BONUS - Contact Center Data Management Webinar Event Recap
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In this bonus episode of The Wilmac Wire, Emily Miller hosts a conversation from Wilmac Technologies' recent webinar, Transforming Contact Center Data Management: Compliance Made Simple, held in partnership with the Greater Toronto Area Contact Center Community (GTACC).
She’s joined by Wilmac’s Ben Bowen and Charlie Snedden to break down the biggest challenges businesses face when managing contact center data—outdated systems, locked-down file formats, strict compliance rules, and more. Ben and Charlie share their expertise, real-world success stories, and practical strategies to…
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