Shows / The Purposeful Banker
The Purposeful Banker
The Purposeful Banker podcast is focused on the issues, industry topics, and concerns on the minds of bankers, especially in the commercial banking market. From market trends to business strategy, listeners get insightful, concrete information to help them build stronger financial institutions.
Episodes
The Purposeful BankerEarn It - Chapter 8
Banks spend as much as 70% of their total technology budget on maintaining their core systems, but that's not where value is created. In this episode, Jim…
The Purposeful BankerThe Psychology of Pricing
Understanding decision psychology could be the difference between winning clients or watching them go elsewhere. In this podcast, Matthew Jackson of…
The Purposeful BankerYour Bank Needs a Minimum Viable Process
In order to be successful, a bank relies on processes. However, it can be difficult to build one that addresses a real problem and actually gets adopted. In…
The Purposeful BankerThe Goldilocks Approach to Buying Bank Technology
When it comes to buying bank technology, some banks have a tendency to be overly cautious. Other banks may bite off far more than they can chew. And then there…
The Purposeful BankerThe Deals You Don't Do
Sometimes, the best deals are the ones you don't make. In this episode, Todd Classen from Moody's Analytics shares a personal story of how a banker saved his…
The Purposeful BankerEarn It: Chapter 7
When it comes to your lending team, choose transparency. Giving out information, rather than hoarding it, empowers your lenders and gains the trust of your…
The Purposeful BankerHaggling Over Deal Terms
Why is haggling so prevalent in car purchasing? People are not comfortable having those conversations, and yet the customer-buying experience at a car…
The Purposeful BankerAre You the Bank of Last Resort?
In this competitive market, borrowers have options. Does your bank consistently find itself as the last resort that borrowers go to for that ultra-low rate? In…
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Preparing for M&A
In this episode, we're revisiting an issue that receives a ton of attention in the industry; mergers and acquisitions. To help us with the discussion, Dallas…
The Purposeful BankerEarn It: Chapter 6
In the latest chapter of Earn It: Building Your Bank's Brand One Relationship at a Time, we're exploring top lenders - who they are, how they succeed, and how…
The Purposeful BankerAsking Better Questions
The questions your lenders ask their customers will shape the conversation and ultimately the deal that's crafted. In this episode, Jim Young and Dallas Wells…
The Purposeful BankerInvesting in Innovation
Imagine what happens when innovation is embraced at a bank. While some banks fear FinTech, Eastern Bank dedicates entire teams to exploring it. In this…
The Purposeful BankerBuilding Customer Loyalty
Customer loyalty is at the core of a bank's success. When you show that you care about your customer's needs, they are more willing to pay fees, forgive…
The Purposeful BankerManager's Schedule vs. Maker's Schedule
There are two type of people. On one hand, you have managers, or the bosses, who work on a schedule filled with hour-long meetings. On the other hand, there…
The Purposeful BankerThe Earn It Podcast: Chapter 5
Banks have all sorts of C-suite officers from chief executive officers to chief risk officers to chief loan officers. But for some reason, there's no chief…
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Book Review: The Challenger Sale
When it comes to sales, it makes sense that relationship-builders perform better than others, right? In The Challenger Sale, Brent and Matthew Dixon Adamson…
The Purposeful BankerNothing Ventured, Nothing Gained
Dallas Wells interviews Ray Grace, the North Carolina Banking Commissioner, about innovation and regulation in the banking industry. Grace talks about why the…
The Purposeful BankerAPIs Come to Banking
If you don't know what APIs are, this episode is for you. Banks are using APIs for consumer applications like transaction history, branch locations, and…
The Purposeful BankerThe Earn It Podcast - Chapter 4
Dallas Wells and Jim Young discuss the newest chapter of Earn It: Building Your Bank's Brand One Relationship at a Time. In chapter 4, Dallas and Jim discuss…
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Bank Acquisitions: What Would Warren Buffet Do?
Mergers and acquisitions are complicated. Dallas Wells talks with Brett Werner with TS Bank to discuss strategy and tactics to make the process a little…
The Purposeful BankerBankOnPurpose Recap
To help you sort through the mountains of useful information that was shared at BankOnPurpose 2016, Jim and Dallas give highlights.
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A to Zipf
You may have heard of the 80/20 rule, but what about Zipf's Law? Dallas and Jess talk about how these mathematical principles apply to banking and the lending…
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You Can't Drive Forward by Looking in the Rear View Mirror
We all fall victim to the sunk-cost fallacy from time to time, "This movie is terrible, but I've already spent an hour watching so I might as well watch the…
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The Earn It Book - Chapters 2 & 3
We're going to be discussing the book that Dallas and Jim have spent a great deal of time on these past few months. The book we've been co-writing, along with…
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Customer Success for Bankers
Dallas and Jess explain the concept of customer success, how it works for PrecisionLender, and why it is so important in the Saas business. But, the economics…
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Enterprise Risk Management for Banks
Dallas Wells is joined by Matt Davis, COO of Paragon Bank, to discuss Enterprise Risk Management (ERM). In Matt's article for banking.com, he laid out 8 big…
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What does the $10 billion asset barrier mean for banks?
When your bank crosses the $10 billion mark, you are no longer considered a community bank, you are now a midsized institution. That new label brings with it…
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Introducing The Purposeful Banker
We're changing the name of our podcast to The Purposeful Banker. Where aiming at giving you better, broader insights, more guests and basically taking it up a…
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How to find and keep star employees
Employees are the lifeblood of any company. They embody your company to your customers and the public, and they turn the ideas and strategies into real…
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Navigating Internal Politics at Your Bank
Lenders typically have two sets of negotiations for every deal. First they have to successfully negotiate and win a deal with their borrower, and then they…
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The 4 Secrets of More Successful Lender-Borrower Conversations
Negotiating with borrowers is where the rubber meets the road in pricing. It is also something that very few lenders are trained to do - instead they have to…
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Things I Wish I Knew My First Year of Commercial Banking
The first year at any new job can be tough, and lending is no different. Jess chat with Dallas about the top 5 things he wishes he knew his first year of…
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Turning Feedback Into Features
How do you differentiate between what your customer wants and needs? What do you do when a person says they want something, but their actions prove otherwise?…
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Aligning ALCO with Loan Pricing
How can banks better incorporate the loan portfolio into ALCO discussions? How has regulators' focus on interest rate risk impacted bankers? What are some…
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The Operational Side of Lending
Earl Worley has been with KS bank for over 20 years and is ow the COO. Join Phil Buckley and Rollie Tillman as they find out from Earl how he views commercial…
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In Commercial Bank Lending, Hope is Not a Strategy
Banks struggle with lending when they try to be "all things to all people" and go about selling without a clear focus and strategy. They need to know which…
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Why You Need To Put The Big Rocks in First
Today we're talking about a blog post written by our CEO, Carl Ryden, a couple weeks back: Putting First things First. Carl talked about the struggle to keep…
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Price Setting vs Price Getting
According to the research of Stephan Liozu, author of "The Pricing Journey," there are two dimensions of pricing capability, Price Setting and Price Getting…
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How To Make Lenders Happy
What makes lenders happy at work? According to CoBiz Financial, named one of American Bankers' top 50 Best Banks for Work for in 2015, the key is providing…
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Seven Steps to Strengthen Your Vendor Management Process
What's one of the scariest things that keeps a bank CEO up at night? Two words: data breach. PrecisionLender's Vice President of Information Security, Chris…
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Your IT department will love you if...
Jessica Stone speaks with PrecisionLender's VP of Information Security, Chris Nelms, about what you can do ensure the safety of your technology and data…
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The Scientific Method for Banks
In normal business, if you're right 95% of the time, you're a huge success. In banking, if you're only right 95% of the time, you're probably out of business…
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What Bankers Can Learn From Non-Banks
Joel Rosenberg talks with Jessica Stone about the fundamental shift that is moving the world under the feet of the US banking industry. Is the way your bank…
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Bank on Purpose conference
Carl Ryden, CEO at PrecisionLender, talks about their new banking conference, BankonPurpose. Why he felt there was a need for a new conference and what he…
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Getting Comfortable with Salesforce and Data Clouds
Telling people that their data is "in the cloud" can seem like a weird movie scene, but it's usually the safest and easiest option. There's a reason most of…
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Social Listening for Bankers - Your Brand is Not Your Own Anymore
A couple of weeks ago we released part one of our discussion with Charlie Johnson from Flagstar Bank in Michigan and and Andy Max from First National Bank of…
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Managing a Lending Team
Dallas Wells and Jess Stone speak with Bill Ragle, SVP at Comerica Bank, about his experiences managing a lending team, and his experience and advice for…
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How to maximize your day: Efficiency tips
We all wish we had more time in the day. During this LenderPerformance podcast, Dallas and Jess will explore tips, review technology and share best practices…
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How to Make the Most of Conferences
Jess Stone interviews Brandi Haymore to discuss conferences. Banks spend big money sending employees to conferences, and often feel like they get very little…
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Implementing Salesforce in a Bank: The Good, the Bad, and the Ugly (Part 1)
Implementing a CRM system in a bank can have tremendous value, but it is also incredibly hard to get it right. Charlie and Andy will share some first hand…
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Elevating Your Customers, Elevates Your Business
Almost every community bank in the country claims to differentiate themselves through superior customer service. How do you define customer service? More…
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Pricing is a game of inches
McKinsey's study of the S&P 1500 companies that found a 1% improvement in pricing would generate an 8% improvement in operating profits is something that we…
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3 Roadblocks to Better Pricing
Dallas Wells talks about the 3 biggest problems he sees while working with banks trying to take their lending to the next level.
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The Mad Men of Banking
Who are the Mad Men characters in the stereotypical bank? In this light-hearted Labor Day special, we'll poke some fun at the stodgy "old boys' club that still…
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What is SaaS and why should banks care?
A disclaimer, and that is that I am much more of a banker than a techie. I'll be explaining this in layman's terms, but that is mostly because those are the…
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Aligning Pricing Tactics with Your Bank's Overall Strategy
We think of pricing as your steering wheel for the bank. It should be the mechanism by which you are guiding production onto the books, but a lot of times it…
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Managing a Pipeline
As we've asked bankers about topics and ideas that we should be covering with these podcasts, there is one answer that is almost universal, and that is HELP US…
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Building Stronger Relationships
Today, we're going to take a little bit different approach. PrecisionLender has a customer success team, which happens to be where my role fits. Our job is a…
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Integrating Pricing with Your CRM System
High-performing banks are making significant investments in integrated systems that push the focus upstream, toward the lender-borrower relationship…
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What $11 Billion/Month Tells Us
In this episode, we'll be talking about what we're learning from looking at the data from the $11 billion dollars in loans and deposits that go through the…