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ServiceNow Podcasts
ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
ServiceNow PodcastsStart With the Business Metric, Not the AI with Richard Masters
Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic joins Juan and Tim to discuss…
ServiceNow PodcastsTAKEAWAY Start With the Business Metric, Not the AI with Richard Masters
This is the takeaway episode with Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin…
ServiceNow PodcastsLearning vs. Getting an Answer: Building with AI Early in Your Career | Engineering NOW Unlocked
When AI can answer almost anything, how do you know you're actually learning? Senior Staff Software Engineer Tommy Ryan and former ServiceNow intern Hannah Kuo…
ServiceNow PodcastsDashboard Slop rant with Sonny Rivera
In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it…
ServiceNow PodcastsHow data teams become trusted business partners with Nick Zervoudis
Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working…
ServiceNow PodcastsTAKEAWAY How data teams become trusted business partners with Nick Zervoudis
This is the takeaway episode with Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why…
ServiceNow PodcastsGame Changers: The Talent Imperative for the AI Era with Mohammed Aaser
Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent…
ServiceNow PodcastsTAKEAWAY Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser
This is the takeaway episode with Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo. He recently visited…
ServiceNow PodcastsPreserve Executive Trust by Protecting Your Judgement with Dora Boussias
How do leaders preserve executive trust and credibility? Dora Boussias, executive advisor and former data executive returns to the podcast to unpack this…
ServiceNow PodcastsTAKEAWAY Preserve Executive Trust by Protecting Your Judgement with Dora Boussias
This is the takeaway episode with Dora Boussias, executive advisor and former data executive. We unpack the question "How do leaders preserve executive trust…
ServiceNow PodcastsAgents are taking over data! So what comes next? with Tristan Handy
Agents will build data infrastructure at every layer and become its primary consumers. Tristan Handy, President and Co-founder of Fivetran / dbt Labs joins…
ServiceNow PodcastsTAKEAWAY - Agents are taking over data! So what comes next? with Tristan Handy
This is the takeaway episode with Tristan Handy, President and Co-founder of Fivetran / dbt Labs where he joins Juan and Tim to discuss how agents will build…
ServiceNow PodcastsSpeed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent
#Localization #Globalization #ServiceNow #AI A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down…
ServiceNow PodcastsAI Inherits the Business Choices You Never Made with David Krauza
AI doesn't create your problems. It inherits the business choices you never made and the results nobody owns. David Krauza, VP of Data Strategy and Governance…
ServiceNow PodcastsTAKEAWAY - AI Inherits the Business Choices You Never Made with David Krauza
This is the takeaway episode with David Krauza, VP of Data Strategy and Governance at Comcast who makes the case that AI doesn't create your problems, it…
ServiceNow PodcastsHarvest Now, Decrypt Later: Why Quantum Is Already a Data Problem with John Licata
Most quantum conversations are stuck on the timeline question: five years out? Two? Q-Day, the day current RSA encryption breaks, keeps getting pulled forward…
ServiceNow PodcastsTAKEAWAY - Harvest Now, Decrypt Later: Why Quantum Is Already a Data Problem with John Licata
This is the takeaway episode with John Licata, ServiceNow's futures director and quantum lead where Juan and Tim unpack what quantum means for enterprise data…
ServiceNow PodcastsHow Voice AI Learns to Understand You
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines &mdash…
ServiceNow PodcastsWhy Data Teams Fail and Succeed with Shachar Meir
Shachar MEIR has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why…
ServiceNow PodcastsTAKEAWAY - Why Data Teams Fail and Succeed with Shachar Meir
This is the takeaway episode with Shachar Meir, who has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins…
ServiceNow PodcastsIntelligence Without Action Is Just Overhead with Patrick McGarry
Patrick McGarry, Federal CDO at ServiceNow and author of The Adaptive Organization, has spent years watching organizations accumulate data and tools but fail…
ServiceNow PodcastsTAKEAWAY Intelligence Without Action Is Just Overhead with Patrick McGarry
This is the takeaway episode with Patrick McGarry, Federal CDO at ServiceNow and author of The Adaptive Organization, who has spent years watching…
ServiceNow PodcastsData Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon
Most companies slapping the "data product" label on existing data assets are fooling themselves. Bethany Sehon, Enterprise Data Leader at Capital One, has been…
ServiceNow PodcastsTAKEAWAY - Data Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon
This is the takeaway episode with Bethany Sehon, Enterprise Data Leader at Capital One where she share lessons learned of building data products and ontologies…
ServiceNow PodcastsWhy Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow
Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena…
ServiceNow PodcastsHonest No-BS Data Podcast 7th Year and Season 12 Kick Off
This is the start of our 7th year of doing the podcast. Juan and Tim kick off the 12th season sharing who are the upcoming guests and what's the latest on…
ServiceNow PodcastsTeaching a Computer to Speak | Voice AI in the Real World
Voice AI sounds simple until you try to deploy it at scale — across airports, accents, languages, and thousands of employees at once. In this episode of…
ServiceNow PodcastsServiceNow Process Intelligence | Don't Automate the Chaos
Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whether the agent runs — whether the process…
ServiceNow PodcastsServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that…
ServiceNow PodcastsThe Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges…
ServiceNow Podcasts6th YEAR SEASON FINALE: Juan and Tim Rant
Can't believe it's already been 6 years. Thank you to our amazing guests and specially our listeners. In this season finale episode, Juan and Tim rant about…
ServiceNow PodcastsBeing AI Native at ServiceNow
What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six…
ServiceNow PodcastsPragmatic Use-Case-Driven Data Governance with Jason Doerr
Jason Doerr has spent years watching governance programs undermine themselves by cataloging everything without a use case, naming data stewards who have…
ServiceNow PodcastsTAKEAWAY - Pragmatic Use-Case-Driven Data Governance with Jason Doerr
This is the takeaway episode with Jason Doerr who has spent years watching governance programs undermine themselves. He walks through what pragmatic governance…
ServiceNow PodcastsData Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner
Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies…
ServiceNow PodcastsTAKEAWAY - Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner
Takeaway episode with Bob Seiner where he unpacks his new framework, Data Catalyst Cubed: multiplies data governance by change management and data fluency…
ServiceNow PodcastsDay One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked
Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role — or coming back for a…
ServiceNow PodcastsAI Governance Isn't Compliance. It's About Humans with Victoria Gamerman
Most organizations are treating AI governance as a compliance checkbox. Victoria Gamerman argues it's the gateway that finally forces organizations to confront…
ServiceNow PodcastsTAKEAWAY - AI Governance Isn't Compliance. It's About Humans with Victoria GamermaN
This is the takeaway episode with Victoria Gamerman who argues that AI Governance is the gateway that finally forces organizations to confront the human side…
ServiceNow PodcastsAI Appetite Is Easy, Digestion Is Hard with Diana Wu David
Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once…
ServiceNow PodcastsTAKEAWAY - AI Appetite Is Easy, Digestion Is Hard with Diana Wu David
This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations…
ServiceNow PodcastsEVA - A Framework for Evaluating Voice Agents by ServiceNow
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source…
ServiceNow PodcastsIt's Friday: Juan and Tim rant about AI, Agents, and the Uncomfortable Truth About Data's New Center of Gravity
Juan and Tim's Friday rant covers a lot of ground, from Juan's TED takeaways on AI's unprecedented speed and what it means for humanity, to the uncomfortable…
ServiceNow PodcastsThink Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what…
ServiceNow PodcastsTAKEAWAY - Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with…
ServiceNow PodcastsAI Control Tower - Governing AI at Scale with ServiceNow
AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts…
ServiceNow PodcastsThe Void Between Data and Decisions with Pete Williams
There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build…
ServiceNow PodcastsTAKEAWAY - The Void Between Data and Decisions with Pete Williams
This is the takeaway episode with Pete Williams, an experienced data leader, who argues that organisations still make decisions along traditional vertical…
ServiceNow PodcastsJuan & Tim rant w/ Jesus Barrasa about Ontologies, Knowledge Graphs, Context Graphs and AI
Juan and Tim have a rant session with a special guest in person, Jesús Barrasa, well known in the knowledge graph space. We covered AI trends, the…
ServiceNow PodcastsThe Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom
Most organisations know they're not getting value from their data and AI investments, but few are willing to name the real culprit: the boardroom. In this…
ServiceNow PodcastsTAKEAWAY - The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom
This is the takeaway episode with Kyle Winterbottom where he argues that the mandates handed to CDAOs from the board are fundamentally broken because the…
ServiceNow PodcastsAGENTIC AI - The Future of Work and the Agents Building It
What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations…
ServiceNow PodcastsAI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
Stop treating AI governance like a compliance checkbox handed down from the boardroom. Kierra Dotson joins Juan and Tim to argue that the chasm between…
ServiceNow PodcastsTAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
This is the takeaway episode with Kierra Dotson where she argues that the chasm between ambitious AI strategy and messy technical reality exists precisely…
- ServiceNow Podcasts
New Roles, Same Mission: Value, AI, and the Year of the Reckoning
AI is the New UI… But Is Anyone Getting Value? Big summer. New roles. Same obsession with transformation. In this episode, Pete and Kat compare notes on…
ServiceNow PodcastsThe Data Hygienist with Thais Cooke
What does dentistry have to do with data analytics? More than you'd think. Thais Cooke went from cleaning teeth to cleaning datasets and her unconventional…
ServiceNow PodcastsTAKEAWAY - The Data Hygienist with Thais Cooke
This is the takeaway episode where Thais Cooke joins Juan and Tim to talk about why subject matter expertise is the ultimate force multiplier. Oh, and what…
ServiceNow PodcastsThe Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits down with Dan Grady…
ServiceNow PodcastsTakeaways from Gartner Data & Analytics Rants with Sanjeev Mohan, Ryan Dolley, Juan and Tim
Want to get the honest no bs scoop of what happened at the Gartner Data & Analytics in Orlando, then this short and sweet episode is for you. This was an…
ServiceNow PodcastsPre Gartner Data & Analytics Rants with Juan and Tim
Juan and Tim rant about whats on their mind going into Gartner Data and Analytics conference: "Context" is going to be the word of the week, The Execution Gap…