Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this episode, Juan and Tim sit down with data librarians Jenna Jordan and Amalia Child to explore why library science may be the missing lens for data work.
At the heart of the conversation is the reference interview, a structured technique librarians use to uncover a user's "true information need," which almost never matches the first question they ask. From establishing trust and listening without…
The skinny
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