Shows / The Upload w/ ControlUp
The Upload w/ ControlUp
Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your…
Episodes
- The Upload w/ ControlUp
Pulse Resolve: AI That Fixes the Easy Stuff and Asks Before the Hard Stuff
Most support tickets are the same few problems: a stopped print spooler, a disabled audio device, vanished desktop icons. Pulse Resolve puts AI on the desktop…
- The Upload w/ ControlUp
Building an AI-Powered ITSM Integration in a Weekend: ControlUp + Pure Service + Claude/Copilot
In this episode of the podcast, Jeff Johnson sits down with Dennis van de Peppel to unpack a custom integration Dennis built between ControlUp and Pure…
- The Upload w/ ControlUp
Exploring Automation with ControlUp Workflows and Integration with Freshworks
In this episode, we invite Dennis van de Peppel to talk about a workflow integration with Freshworks. This is how Autonomous Endpoint Management (AEM) starts.
- The Upload w/ ControlUp
ControlUp Live Remote Management
Picture this: an end user is having a device issue, and instead of hopping on a remote session, disrupting their workflow, and hoping they're free for a…
- The Upload w/ ControlUp
ControlUp: Device Migration Performance Comparison
Worried your Windows 11 migration might leave users frustrated? You're not alone. In this session, we dig into one of the most common — and underreported —…
- The Upload w/ ControlUp
Tap to App: Measuring Clinician Workflow Performance in Healthcare VDI Environments
In healthcare, every second at a workstation matters. But who's actually measuring the time between a badge tap and a clinician being ready to work? This…
- The Upload w/ ControlUp
Extending Support for macOS
Control for Compliance Supports Mac OS Jeff announces that Control for Compliance now supports Mac OS for vulnerability scanning and patching. The integration…
- The Upload w/ ControlUp
ControlUp Innovation Guild
Eugenia and Jeff talk to Chris about the ControlUp Innovation Guild. The ControlUp Innovation Guild podcast offers a dynamic and insightful look into the…
- The Upload w/ ControlUp
Deep Dive into ControlUp's Disk Monitor
In this episode of the "ControlUp" podcast, hosts Jeff and Eugenia introduce and discuss ControlUp's new Disk Monitor tool with its creator, Chris Twiest. The…
- The Upload w/ ControlUp
Extending Support for Microsoft Intune
This episode of the "Upload with Control Up" podcast features Eugenia and Jeff discussing the integration of Intune with ControlUp for compliance. The podcast…
- The Upload w/ ControlUp
Demystifying Amazon Workspaces with ControlUp
In this episode of The Upload with ControlUp, Jeff and Eugenia dive into the world of Amazon Workspaces—breaking down the different types (personal, pooled…
- The Upload w/ ControlUp
Maximize the Power of Alerts and Notifications
In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting…
- The Upload w/ ControlUp
Remote Control Update
his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore…
- The Upload w/ ControlUp
ControlUp for Microsoft
In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment. Real-time troubleshooting and…
- The Upload w/ ControlUp
ControlUp for Web and SaaS Applications
In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee…
- The Upload w/ ControlUp
Welcome to the Future of Contact Centers!
In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance…
- The Upload w/ ControlUp
ControlUp Enrich v 2.0
In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly…
- The Upload w/ ControlUp
Advanced Agent Deployment Options for Edge DX
In this episode, we dive into the agent deployment options for ControlUp’s Edge DX, a powerful tool designed to enhance digital employee experiences. We’ll…
- The Upload w/ ControlUp
Spooky Myths About Supporting Any Desktop, Any Device, Anywhere
In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the…
- The Upload w/ ControlUp
Secure DX Custom Actions
Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes…
- The Upload w/ ControlUp
What are customers talking about
Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11…
- The Upload w/ ControlUp
ControlUp support for Amazon WorkSpaces
In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces…
- The Upload w/ ControlUp
DEX: Maintenance
As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be…
- The Upload w/ ControlUp
DEX: Remediation
ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how…
- The Upload w/ ControlUp
Edge DX, what can it do, and where to start!
Sometimes, when I work with new Edge DX customers, I think of a famous quote: "What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel…
- The Upload w/ ControlUp
ControlUp and Windows 11 Readiness
Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making…
- The Upload w/ ControlUp
What's new with ControlUp for physical endpoints
Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in…
- The Upload w/ ControlUp
DEX: Troubleshooting
ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead…
- The Upload w/ ControlUp
DEX: Alerting
When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work…
- The Upload w/ ControlUp
Unified Comms monitoring with a live caller dashboard
Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to…
- The Upload w/ ControlUp
ControlUp Free Tools for Desktop Troubleshooting
At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support…
- The Upload w/ ControlUp
ControlUp at VMware Explore 2023
In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp…
- The Upload w/ ControlUp
What's new with Real-Time DX
Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)
- The Upload w/ ControlUp
ControlUp Digital Employee Experience
This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their…
- The Upload w/ ControlUp
Fewer support tickets, closed faster, a better desktop experience now!
In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.
- The Upload w/ ControlUp
Microsoft Intune and ControlUp Edge DX
Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX.
- The Upload w/ ControlUp
The women of ControlUp
Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges…
- The Upload w/ ControlUp
ControlUp enabling the helpdesk to do more, faster, with less effort.
In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer…
- The Upload w/ ControlUp
Customer Success Sucesses
In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements…
- The Upload w/ ControlUp
4 Questions About Azure Virtual Desktop and ControlUp That You Should Know
Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how…
- The Upload w/ ControlUp
ControlUp automation
Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and…
- The Upload w/ ControlUp
The ControlUp Community
In this episode, we talk to Doug Brown, head of the ControlUp Community. Doug answers important questions like: What is the ControlUp Community, and how does…
- The Upload w/ ControlUp
Unified Communications Monitoring with ControlUp
Every day, we rely on Unified Communication and Collaboration (UC&C) platforms for internal and external communication. ControlUp Edge DX now brings call and…
- The Upload w/ ControlUp
These are a few of my favorite ControlUp things
Join Eugenia and Jeff as they discuss their favorite features of ControlUp products.
- The Upload w/ ControlUp
Edge DX: cool new features, presented in an old-fashioned way
In this episode of The Upload, Jeff and Eugenia show off new features and capabilities in an old-fashioned radio broadcast style. See if you can hear Jeff or…
- The Upload w/ ControlUp
THIS. IS. JEOPARDY!
In this version of The Upload, Eugenia plays ControlUp "Jeopardy" with Joel and Tom (no appearances from Ken Jennings, we're afraid). Enjoy a few laughs in…
- The Upload w/ ControlUp
How would aliens use ControlUp?
Does supporting remote workers ever feel like you are supporting employees in space? In this episode, Jeff and Eugenia discuss how ControlUp would support…
- The Upload w/ ControlUp
What happened at VMware Explore 2022 in San Francisco?
Live events are BACK! While there might not be as much hugging as in years past, the energy at VMware Explore—VMware's first live event since 2019—was…
- The Upload w/ ControlUp
Device Management vs. ControlUp DEX Management
In this episode, we discuss where device management stops and ControlUp starts. Jeff surprises Eugenia with a pop quiz to test her knowledge on how device…
- The Upload w/ ControlUp
ControlUp now supports Microsoft AVD
In this version of The Upload, we talk to ControlUp experts, Dianna Marks and Trentent Tye, about ControlUp’s integration with Microsoft Azure Virtual Desktop…
- The Upload w/ ControlUp
What's new with ControlUp this last year with Ray Davis
In this episode, we talk to Ray Davis, who was a ControlUp power user for years. He recently changed jobs and has not used ControlUp in a year as a result. See…
- The Upload w/ ControlUp
Joel explains DEX management
In this episode, Eugenia and Jeff discuss Digital Employee Experience (DEX) management with Joel Stocker, Sr. Director of Product Marketing at ControlUp. Joel…
- The Upload w/ ControlUp
Before and After ControlUp with Ray Davis
Ray discusses the challenges of moving from a company that used ControlUp to its fullest potential, to one that doesn't use it at all. Ray details what he goes…
- The Upload w/ ControlUp
Supporting work from home networks
Your IT department spends too much time troubleshooting home networks—throwing virtual darts, trying to hit the target of the problem—because home networks are…
- The Upload w/ ControlUp
Edge DX Update with Andy Poulter
In this episode of The Upload, we talked about feelings. OK, that’s not entirely true. More specifically, we talked with ControlUp’s Edge DX Product Owner, the…
- The Upload w/ ControlUp
ControlUp at the Bellevue VMUG with Eric Aguila & Tom Fenton
In this episode, we're bringing you The Upload, but with a twist! We're broadcasting LIVE from the floor at the Washington VMware User Group (VMUG) and…
- The Upload w/ ControlUp
DEX Assessment Report
What is DEX? DEX stands for Digital Employee Experience, and it’s, essentially, everything that remote workers deal with throughout the course of their work…
- The Upload w/ ControlUp
Special Guest Spencer Pitts
Listen in as we interview Spencer Pitts, Digital Workspace Chief Technologist at VMware. Have fun and gain some insights into his views of the Digital Employee…
- The Upload w/ ControlUp
What’s Coming in ControlUp v8.6?
Starting in v8.6, ControlUp will integrate with Microsoft Azure, to allow real-time monitoring and management of Azure and AVD resources. You’ll be able to see…
- The Upload w/ ControlUp
Why Edge DX Now?
Remote work is now a business imperative Millions of us are living the work-from-anywhere life now, and we wouldn’t want it any other way. Remote work is here…