Latest / The Upload w/ ControlUp
Building an AI-Powered ITSM Integration in a Weekend: ControlUp + Pure Service + Claude/Copilot
In this episode of the podcast, Jeff Johnson sits down with Dennis van de Peppel to unpack a custom integration Dennis built between ControlUp and Pure Service, a Norwegian ITSM platform used by ControlUp partners Weddle IT and Software One in the Nordics. Sparked by a partner visit to Oslo (and a language barrier that took some creative troubleshooting to overcome), Dennis used ControlUp's custom integrations and workflow module — no scripting required — to connect Pure Service tickets with real-time ControlUp telemetry through an MCP server, with Claude and Copilot Studio acting as the "man…
The skinny
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