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Pulse Resolve: AI That Fixes the Easy Stuff and Asks Before the Hard Stuff
Most support tickets are the same few problems: a stopped print spooler, a disabled audio device, vanished desktop icons. Pulse Resolve puts AI on the desktop to handle them, while keeping IT in control.
Three levels, one human in the loop
L1, known fixes: Proven remediations run automatically from a pattern library. Approved fixes build into a playbook, so each solved problem speeds up the next.
L2, guided remediation: A guided chat walks users through fixes step by step, like changing desktop icon size, with no ticket needed.
L3, deep investigation: For open-ended issues, an advanced AI…
The skinny
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