Shows / Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Owned and Operated is the podcast for home service entrepreneurs who want to build larger, more profitable businesses.
Hosted by John Wilson and Jack Carr, each episode features candid conversations with the founders, operators, investors, and industry leaders shaping the future of HVAC, plumbing, electrical, septic, roofing, restoration, and the wider home service industry.
From acquisitions and marketing to sales, leadership, hiring, finance, AI, and operational excellence, you'll hear…
Episodes
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#166 - “AI won’t replace people” Gabe Pinchev from FieldPulse Shares How Software Will Transform The Trades
AI is coming for everything—except FieldPulse, according to CEO Gabe Pinchev. In this episode, we chat about how FieldPulse is changing the game for home…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#165 - How Branding in 2025 Will Either Make or Break Your Business
In this episode, we’re diving straight into what really matters in 2025—your brand. If your branding isn’t sharp and your marketing isn’t hitting hard, you’re…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#164 - "We Lose $1,000s Every Day": The Simple Fix to Streamline Your Accounts
In this episode, we get real about how to master your service truck inventory and purchasing. We’ll cover how to cut costs for your business, avoid common…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth
In this episode, we’re breaking down what it takes to plan for serious growth—both short and long term. Jack and John swap stories and hard-won lessons on…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#161 - Private Equity vs. Co-Investment: Strategies for Scaling Small Businesses
In this episode, Jack & John sit down together to discuss the strategies and significance of finding the right partners for growth in the home service sector…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#160 - How This One Sales Tactic Unlocked $10 Million in Potential
In this episode, John and Jack discuss how they redefined their business over the past year, sharing the big wins and game-changing shifts that took them to…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#159 - Turning Data into Dollars: How to Use AI in The Trades with Sebastian Jimenez
How do you boost your business with AI? In this episode, we chat with Sebastian from Rilla about how AI is shaking up the home improvement industry. Rilla's…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#158 Pricing Effectively Based On Your Efficiency
Join John and Jack as they break down the do’s and don’ts of strategic pricing and why gross profit matters more than gross margin. They’ll also chat about…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#157 Your Questions, Answered: Commission, Supplier Leverage, and Training Strategies
In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#156 LEGENDS: From the Trades to $110 Million with Nexgen Founder Ismael Valdez
This week on the Owned and Operated Legends series we sit down with the unstoppable powerhouse of HVAC Ismael Valdez, founder of Nexgen. From starting in the…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#155 - Merging Cultures: Challenges In Home Service Acquisitions
In this episode of "Owned and Operated," hosts John Wilson and Jack Carr are joined by guest Nathan Lenahan, co-owner of Bart's Heating and Air. Nathan shares…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#154 - Business Cost Management and Sustainable Home Service Growth
In this episode of Owned and Operated, John Wilson welcomes Luke Weiden from Deljo Heating and Cooling. They discuss the importance of profitability in…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#153 - AI In Customer Service with Hatch and Chris Bache
Join John Wilson in this special episode of Owned and Operated, with guest Chris Bache, CEO of Hatch, sharing insights on how Hatch software has transformed AI…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#152 - Advice for Selling a Home Service Business with Leap Partners
In this episode of 'Owned and Operated,' host Jack welcomes John and Justin from LEAP Partners to talk about what goes into the world of private equity home…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#151 - From Leads to Revenue: Maximizing Your Marketing ROI with Sam Preston
He’s back! John is joined by Sam Preston, the dynamic CEO of Service Scalers, a marketing powerhouse specializing in helping home service businesses scale…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#150 - LEGENDS: From Bankruptcy to $75 Million with EcoPlumber and Aaron Gaynor
Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs, this time joined by…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#149 - Leadership Through Open Book Management with Ellen Rohr
A new episode of 'Owned and Operated' is here, with the incomparable Ellen Rohr joining Jack and John as they talk about her expensive journey through the…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#148 - Using Global Talent to Outpace Competition with Sagan's Jon Matzner
In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#147 - From Customer to Owner: The Journey into Business Acquisition and Ownership
In this episode, Jack is flying solo and speaks with Rory Tyer, a new owner of an independent garden center in South Carolina, about his journey in…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#146 -Peter Lohmann and Home Service Branding as Lead Generation
In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#145 - LEGENDS: Chris Hoffman and Home Service Financial Discipline at $100M and Up
This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#144 - Call Center Commission and Navigating HVAC Equipment Pricing
It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#143 - Call-by-Call HVAC Growth Management with Service MVP Joe Crisara
John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business
In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith
In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey
In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#139 - LEGENDS: Chad Peterman’s $120M Home Service Scaling Strategy
Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential
Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#137 - LEGENDS: How Tommy Mello Built a $200M Home Service Business
Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#136 - Getting Home Service Business Leads When the Season Changes
Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business
Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure
John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#133 - Managing HVAC Growth and Infrastructure in the Summer Heat
July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered
It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston
Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#128 - How to Use AI for Home Service Business Success
In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#127 - May Q&A Session with John Wilson
Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business
Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#125 - Enhancing Team Performance: The Role of Training and EOS
Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#124 - How to Survive Disaster in Home Service Business Ownership
What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses
In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#122 - Unlocking Fencing Business Success: Insights from Cassie Niekamp
Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#121 - Getting Off The Fence and Into Growth with Cassi Niekamp
In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service
In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#119 - Surviving and Thriving in HVAC with Rich Jordan
In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges
In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses…
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast#117 - Leads and LSAs: The Post-Acquisition Journey to 5 Million
In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#116 - SCORE! Navigating Success in Home Service Growth with Scorecarding
In this episode of Owned and Operated, John and Jack explore the intricacies of running a home service business, focusing particularly on residential plumbing…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#115 - Turf, Territory, and Scaling Your Business with Johannes Hock
Today on the Owned and Operated podcast, the boys interview entrepreneur Johannes Hock, the Owner of an artificial turf company who lives in Austin, Texas…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs
In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards
Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identify and…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#112- Breaking Down One of the Largest Home Service Companies in America
John and Jack highlight the importance and benefits of focusing on just one main service in a home service business to boost growth and success. John points to…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#111- Acquisitions vs. Startups: Deciding to Buy or Build in Home Services
In this episode of the Owned and Operated podcast, John and Jack discuss the merits of buying versus building a business from their new studios. They emphasize…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#110- Avoid These Mistakes and Save Money with Your Home Service Business
John and Jack share their top three business mistakes, emphasizing lessons learned from these expensive errors. John highlights missteps like adopting a…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#109- The $100M Goal: Why I'm Growing My Home Services Businesses
John and Jack engage in an in-depth conversation about scaling home service businesses, aiming for the $100 million goal. They discuss the importance of…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#108- Cassie Niekamp: Scaling New Heights in the Fencing Industry
In this re-kick episode, Cassie Niekamp recounts her transition from the startup world to purchasing and running Bowden Fence Company. Cassie discusses the…
- Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#107- Rich Jordan's Entrepreneurial Journey in Plumbing
In this re-kick episode, we revisit a timeless conversation with entrepreneur Rich Jordan who has impressively scaled Garon T Pumbing from $800,000 to a…